Service Improvement

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    1 vote
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    • Sbcglobal not sending and receiving emails on iphone

      Are you struggling with your Sbcglobal issues? Are you not able to troubleshoot the troubles of your Sbcglobal? You are getting issues while sending and receiving emails on your Sbcglobal email account, then don’t worry Sbcglobal customer service phone number is reachable and affordable for all the Sbcglobal users residing in USA & CANADA to troubleshoot all your Sbcglobal email problems. You can also dial Sbcglobal toll-free number 1-844-819-3386 comfortably sitting at your home and the services will be delivered to you without any wait time. Feel free to call us at any point of day and nights.
      Visit here…

      1 vote
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      • Custom Essay Writing Service Facilitation to apply work in set time

        Custom essay writing service is glad for guaranteeing singular way to deal with each client who needs their assistance. Custom essay writing service is persuaded that excellent custom expositions composed by their specialists are the way to your scholarly achievement. In this way, on the off chance that you have issues with a prominent task, you require just determining the prerequisites, and their expert author will finish a custom exposition as indicated by your requests inside the time allotment you set.
        Custom essay writing presupposes a significant exploration on the given subject. Luckily, every one of their scholars has degrees…

        1 vote
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        • to improve support team, it's not helping customers

          It took me 10 hours talking with different support agents, and I get nothing answered.

          9 votes
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          • Improved KB

            Simply, what I want to achieve:
            - Great speed
            - Maximize CW feature

            For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

            Here on feedback forum. There's no quick answer.

            On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

            You…

            37 votes
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            • Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

              Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

              1 vote
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              • Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

                I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

                I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

                1 vote
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                • Request root support via chat

                  I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

                  It would be great if we could be able to request help of one executive who has root access and finally succeed.

                  3 votes
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                  • Registration process using form instead a chat?

                    Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

                    2 votes
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                    • Alarm on bandwidth Monitoring by email

                      Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

                      Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

                      I will not sign for the account for this reason. that is total not acceptable interm of business rules…

                      14 votes
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                      • hire some real support staff

                        I cannot work with your company anymore because of how awful your support is. Chat support is nearly useless because of how poorly trained and informed the staff is. Email support is so slow as to be pointless. A simple response to an email takes 6+ hours

                        I love your interface, platform and idea - but your support SUCKS!

                        17 votes
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                        • Please, stop rounding off charges!

                          I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

                          2 votes
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                          • Paypal Recurring billing

                            I don't like having to update credit card info for every client. Would rather use Paypal and be done with it...

                            5 votes
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                            • Enable an automatic payment option.

                              You guys have to add automatic payment from month to month. It's crazy it's not already here.

                              1 vote
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                                Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

                                Cloudways Team

                              • Documentation for server setting & packages

                                Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

                                12 votes
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                                • let Live Chat support see details of my account

                                  I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.

                                  Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.

                                  The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.

                                  8 votes
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                                  • 2 votes
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                                    • Best Live Chat Software - REVE Chat

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                                      Visit - www.revechat.com

                                      2 votes
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                                      • Better Warning on Server Deletion on Trial Expiration

                                        Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.

                                        1 vote
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                                        • stay online

                                          live chat is not online. i dont know how to reach you guys

                                          1 vote
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