Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 1 vote
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      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
    • Add **Purge CDN** to Breeze

      When developing a site, site creators will always be toggling settings on and off to make sure everything is working correctly.
      Yet the only way to purge the CDN is to go all the way back into the CloudWays /apps/ dashboard, then purge the CDN from within:
      https://prnt.sc/jtwa07

      The benefits of my suggestion is that it will ease customer service request, reduce on live chat inquiries, and help the site owner alleviate problems when creating content & toggling settings + plugins:
      Add **Purge CDN** to the Breeze plugin's CDN tab
      https://prnt.sc/jtw8zm

      9 votes
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        1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
      • server delete

        To whom it may concern,

        I am very disappointed in you. This is no way of sending emails to clients, I don't know of any other company that threatens their customers like that.
        You have to change your language and your billing system instead of threatening people. I've had the bad luck of having my servers deleted even when I paid my invoice still on time due to a chat agent's forgetting to noitfy the appropiate team.
        If not for my backups- a year's worth of work would've simply gone up in smoke. You are simply harming your reputation with…

        1 vote
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          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a Quick-Tour for new users

          I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.

          I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.

          Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways…

          1 vote
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            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Show chat icon at bottom right

            It's great to have the Online Chat tool, but whenever I need to minimise the screen to see something in Platform admin, I can only get back to it by clicking on the tab on the right and opening the Live Chat again.

            I've asked questions, had to close it to see what was being mentioned, then open it all again to respond or when I hear the ping notification that there's a new message.

            It would really speed up sorting out issues via chat. Thanks!

            1 vote
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              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
            • Office Installation and Setup Guide - Octa One Networks

              We provide Technical Support and other services to you. We not only fix your MS office setup related issues but will guide with how to get started with your new Office 2016 product once it get installed successfully.

              Regards - http://www.officeccomsetup.com

              1 vote
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                0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
              • Send an SMS to customer if he miss payment instead of deleting whole server!

                I missed the payment, haven't see emails, just logged in today my server has been deleted already and have waited to get answers. after paying money its been recovering. but just suggesting customer support should send customer an important SMS too, instead of deleting whole server. this will be unfair and disaster for business.

                1 vote
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                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                • Knowledge Base Omission: Breeze vs. Varnish Exclusion Syntax

                  The syntax of the exclusion URLs are different for each. Varnish expects relative URLs (/checkout/), and Breeze expects absolute URLs (https://domain.com/checkout)

                  This is NOT mentioned at all in the Breeze KB article. And getting it wrong could screw up a site's ecommerce pages.

                  1 vote
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                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Activate my account

                    i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
                    its saying for i can login,supports must activate it

                    help me please

                    1 vote
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                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                    • allow setup without "chat".

                      I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

                      Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

                      1 vote
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                        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                      • Office Installation and Setup Guide - Octa One Networks

                        Install OFFICE setup 2017/18 and office 365 with genuine office product key.
                        Word, Excel, PowerPoint, Outlook, OneNote and OneDrive, on your PC,Publisher and Access.Everything you need for home, education and work.
                        We are providing independent support service if in case you face problem to activate or Setup office product.

                        Regards - http://www.officecommsetup.com

                        1 vote
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                          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                        • hide your chat area if you cannot provide it

                          you put your chat icon in contact page but we cannot use it,
                          make it hidden if you dont provide this service.

                          3 votes
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                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • When going over the limit on Elastic Email service you need to notify before cancelling

                            Hi, my account went above my elastic email credits but we were not notified and the system just stopped sending email to my customers. We noticed after two days that something was wrong. This is unacceptable. You need to give warning to your customers of impending catastrophic problems, otherwise we lose business. So we were really disappointed that something so simple to do and expected was implemented.

                            2 votes
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                              1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                            • Connect your chat system with your support ticket system

                              1. Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.

                              2. Provide ability to leave chat and have staff open ticket for you.

                              I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open.…

                              1 vote
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                                0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                              • live chat

                                Your LIVE CHAT support does not work. Fix this ASAP, or I have to take my business elsewhere.

                                1 vote
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                                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                • Sbcglobal not sending and receiving emails on iphone

                                  Are you struggling with your Sbcglobal issues? Are you not able to troubleshoot the troubles of your Sbcglobal? You are getting issues while sending and receiving emails on your Sbcglobal email account, then don’t worry Sbcglobal customer service phone number is reachable and affordable for all the Sbcglobal users residing in USA & CANADA to troubleshoot all your Sbcglobal email problems. You can also dial Sbcglobal toll-free number 1-844-819-3386 comfortably sitting at your home and the services will be delivered to you without any wait time. Feel free to call us at any point of day and nights.
                                  Visit here…

                                  1 vote
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                                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Custom Essay Writing Service Facilitation to apply work in set time

                                    Custom essay writing service is glad for guaranteeing singular way to deal with each client who needs their assistance. Custom essay writing service is persuaded that excellent custom expositions composed by their specialists are the way to your scholarly achievement. In this way, on the off chance that you have issues with a prominent task, you require just determining the prerequisites, and their expert author will finish a custom exposition as indicated by your requests inside the time allotment you set.
                                    Custom essay writing presupposes a significant exploration on the given subject. Luckily, every one of their scholars has degrees…

                                    1 vote
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                                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Improved KB

                                      Simply, what I want to achieve:
                                      - Great speed
                                      - Maximize CW feature

                                      For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

                                      Here on feedback forum. There's no quick answer.

                                      On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

                                      You…

                                      39 votes
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                                        1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                        Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                        1 vote
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                                          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

                                          I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

                                          I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

                                          1 vote
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                                            1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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