Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    107 votes
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    • hire some real support staff

      I cannot work with your company anymore because of how awful your support is. Chat support is nearly useless because of how poorly trained and informed the staff is. Email support is so slow as to be pointless. A simple response to an email takes 6+ hours

      I love your interface, platform and idea - but your support SUCKS!

      49 votes
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      • Alarm on bandwidth Monitoring by email

        Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

        Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

        I will not sign for the account for this reason. that is total not acceptable interm of business rules…

        31 votes
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        • Documentation for server setting & packages

          Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

          29 votes
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          • let Live Chat support see details of my account

            I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.

            Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.

            The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.

            23 votes
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            • to improve support team, it's not helping customers

              It took me 10 hours talking with different support agents, and I get nothing answered.

              19 votes
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              • Paypal Recurring billing

                I don't like having to update credit card info for every client. Would rather use Paypal and be done with it...

                13 votes
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                • Request root support via chat

                  I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

                  It would be great if we could be able to request help of one executive who has root access and finally succeed.

                  6 votes
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                  • 4 votes
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                    • Please, stop rounding off charges!

                      I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

                      4 votes
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                      • Best Live Chat Software - REVE Chat

                        Get live chat software for your business to take it to a new level with increased number of satisfied customers. Reach Reve Chat today to discuss your requirements and get customized live chat software for your website.
                        Visit - www.revechat.com

                        4 votes
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                        • Registration process using form instead a chat?

                          Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

                          4 votes
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                          • Option to DELETE account quickly

                            This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

                            As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

                            Cloudways currently does not offer such an option.

                            3 votes
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                            • Add tutorial for Mac

                              Add documentation for Mac. Your tutorial is for Windows. E.g., Putty is not needed in Mac (I had to ask someone more advanced than me to let me know about that, because how was I supposed to know)?

                              3 votes
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                              • 수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                수퍼카지노☭(「79SCV。CoM」)☭코리아카지노

                                1 vote
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                                • Not having to contact sales to verify an account or reseller accout

                                  Whenever you sign up for an account you are asked to put in your email address and password. Then you are requested to contact sales.

                                  I am a web developer and I set up hosting for my clients. I build a website and when they are satisfied and we are ready to publish I contact them via phone and walkthem through setting up their hosting.

                                  This process is largely hindered by having to contact sales. It slows everything down and there's always a chance that sells won't be available.

                                  It would be much better once you sign up that you…

                                  1 vote
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                                  • Better Warning on Server Deletion on Trial Expiration

                                    Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.

                                    1 vote
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                                    • Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                      Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                      1 vote
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                                      • Enable an automatic payment option.

                                        You guys have to add automatic payment from month to month. It's crazy it's not already here.

                                        1 vote
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                                          Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

                                          Cloudways Team

                                        • 선릉휴게텔' Ερωτήσεις - 십구닷컴ⓢⓘⓟⓖⓤ쩜online] Τεχνικά Και Λειτουργικά Προβλήματα] Υποστήριξη Για Το airMAX

                                          선릉휴게텔' Ερωτήσεις - 십구닷컴ⓢⓘⓟⓖⓤ쩜online] Τεχνικά Και Λειτουργικά Προβλήματα] Υποστήριξη Για Το airMAX

                                          Στο παρόν θέμα καθένας 선릉휴게텔 από εμάς που είναι κάτοχος 십구닷컴 του
                                          airMAX, μπορεί να αναφέρει τυχόν 선릉휴게텔 τεχνικά ή και λειτουργικά προβλήματα για αυτό 십구닷컴 εφόσον υπάρχουν.

                                          선릉휴게텔 Γεια σου φιλε μου. Απο οσο ξερω απο τα χαρακτηριστικα σου υποστηριζει
                                          κανονικα το 십구닷컴 κανονικο LTE δικτυο. Εννοοω οχι το Advanced LTE. Μηπως πρεπει να σου στειλουν καποιες ρυθμισεις απο την κοσμοτε; Στην ρυθμιση Mobile Networks εχεις ορισει το LTE; Αν ναι τοτε καλυτερα να ρωτησεις στην Cosmote. Αν εχει 2 επιλογες LTE βαλε την 2η την απο

                                          1 vote
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