Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Activate my account

    i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
    its saying for i can login,supports must activate it

    help me please

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. allow setup without "chat".

    I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

    Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. Office Installation and Setup Guide - Octa One Networks

    Install OFFICE setup 2017/18 and office 365 with genuine office product key.
    Word, Excel, PowerPoint, Outlook, OneNote and OneDrive, on your PC,Publisher and Access.Everything you need for home, education and work.
    We are providing independent support service if in case you face problem to activate or Setup office product.

    Regards - http://www.officecommsetup.com

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. hide your chat area if you cannot provide it

    you put your chat icon in contact page but we cannot use it,
    make it hidden if you dont provide this service.

    3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Connect your chat system with your support ticket system

    1. Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.

    2. Provide ability to leave chat and have staff open ticket for you.

    I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open.…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. live chat

    Your LIVE CHAT support does not work. Fix this ASAP, or I have to take my business elsewhere.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sbcglobal not sending and receiving emails on iphone

    Are you struggling with your Sbcglobal issues? Are you not able to troubleshoot the troubles of your Sbcglobal? You are getting issues while sending and receiving emails on your Sbcglobal email account, then don’t worry Sbcglobal customer service phone number is reachable and affordable for all the Sbcglobal users residing in USA & CANADA to troubleshoot all your Sbcglobal email problems. You can also dial Sbcglobal toll-free number 1-844-819-3386 comfortably sitting at your home and the services will be delivered to you without any wait time. Feel free to call us at any point of day and nights.
    Visit here…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    39 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

    Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

    I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

    I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. Request root support via chat

    I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

    It would be great if we could be able to request help of one executive who has root access and finally succeed.

    3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  12. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    28 votes
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    6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. Registration process using form instead a chat?

    Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please, stop rounding off charges!

    I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

    4 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable an automatic payment option.

    You guys have to add automatic payment from month to month. It's crazy it's not already here.

    1 vote
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    3 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  16. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. Best Live Chat Software - REVE Chat

    Get live chat software for your business to take it to a new level with increased number of satisfied customers. Reach Reve Chat today to discuss your requirements and get customized live chat software for your website.
    Visit - www.revechat.com

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Better Warning on Server Deletion on Trial Expiration

    Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. stay online

    live chat is not online. i dont know how to reach you guys

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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