Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Not having to contact sales to verify an account or reseller accout

    Whenever you sign up for an account you are asked to put in your email address and password. Then you are requested to contact sales.

    I am a web developer and I set up hosting for my clients. I build a website and when they are satisfied and we are ready to publish I contact them via phone and walkthem through setting up their hosting.

    This process is largely hindered by having to contact sales. It slows everything down and there's always a chance that sells won't be available.

    It would be much better once you sign up that you…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Drupal site migration documentation

    I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to DELETE account quickly

    This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

    As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

    Cloudways currently does not offer such an option.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add tutorial for Mac

    Add documentation for Mac. Your tutorial is for Windows. E.g., Putty is not needed in Mac (I had to ask someone more advanced than me to let me know about that, because how was I supposed to know)?

    1 vote
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  6. Please can you notify your customers via email about current vulnerabilities with Wordpress etc

    Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
    Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.

    How come you don't notify your admin clients when this first becomes apparent so that:
    1. It reduces your service/support…

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