Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Send an SMS to customer if he miss payment instead of deleting whole server!

    I missed the payment, haven't see emails, just logged in today my server has been deleted already and have waited to get answers. after paying money its been recovering. but just suggesting customer support should send customer an important SMS too, instead of deleting whole server. this will be unfair and disaster for business.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Activate my account

    i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
    its saying for i can login,supports must activate it

    help me please

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. allow setup without "chat".

    I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

    Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. hide your chat area if you cannot provide it

    you put your chat icon in contact page but we cannot use it,
    make it hidden if you dont provide this service.

    3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Connect your chat system with your support ticket system

    1. Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.

    2. Provide ability to leave chat and have staff open ticket for you.

    I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open.…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. live chat

    Your LIVE CHAT support does not work. Fix this ASAP, or I have to take my business elsewhere.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sbcglobal not sending and receiving emails on iphone

    Are you struggling with your Sbcglobal issues? Are you not able to troubleshoot the troubles of your Sbcglobal? You are getting issues while sending and receiving emails on your Sbcglobal email account, then don’t worry Sbcglobal customer service phone number is reachable and affordable for all the Sbcglobal users residing in USA & CANADA to troubleshoot all your Sbcglobal email problems. You can also dial Sbcglobal toll-free number 1-844-819-3386 comfortably sitting at your home and the services will be delivered to you without any wait time. Feel free to call us at any point of day and nights.
    Visit here…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    39 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

    Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

    I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

    I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. Request root support via chat

    I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

    It would be great if we could be able to request help of one executive who has root access and finally succeed.

    3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  12. Registration process using form instead a chat?

    Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please, stop rounding off charges!

    I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

    4 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Enable an automatic payment option.

    You guys have to add automatic payment from month to month. It's crazy it's not already here.

    1 vote
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    3 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  15. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. Best Live Chat Software - REVE Chat

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    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. stay online

    live chat is not online. i dont know how to reach you guys

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Not having to contact sales to verify an account or reseller accout

    Whenever you sign up for an account you are asked to put in your email address and password. Then you are requested to contact sales.

    I am a web developer and I set up hosting for my clients. I build a website and when they are satisfied and we are ready to publish I contact them via phone and walkthem through setting up their hosting.

    This process is largely hindered by having to contact sales. It slows everything down and there's always a chance that sells won't be available.

    It would be much better once you sign up that you…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Drupal site migration documentation

    I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

    1 vote
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