Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Beginners Hosting Package

    My idea is that Cloudways should have some beginner hosting package for mindless fools that are technically illiterate.

    The reason is that I'm trying to promote Cloudways as an affiliate, and most people tend to be technically illiterate and need an easier way. The only people who would purchase Cloudways are the technically savvy.

    So how about a beginners hosting package for those who need it, with everything made as simple as absolutely possible?

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. make your admin images and icons svg/high-res/retina-ready

    Your frontend and admin www all use low-res images/icons. Lets see some svg!

    Most high-end IT departments have higher-resolution 4k+ laptops/monitors -- my clients are fickle, and notice things like low-res images/icons. It obviously doesn't really matter, but it makes your service look more amateur than pro.

    Help us sell your stuff to high-end peeps -- get higher-res!

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show on the App Dashboard which Apps are Enabled or Disabled

    Currently you have to click into each app to see if it is enabled or disabled. Would be great to have an indicator on the Application Dashboard page (I was told it was a grey color but I don't see that).

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow people to flag or report suggestions

    I have seen spam in the feedback portal, would be nice if you let users flag/report those threads.

    2 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mention about Off-site backups charges in pricing table and add a calculator to estimate the backup fee

    I'm unaware of off-sites backups until I check my billing. Why don't you mention about this extra charge to the customer? Why can't we disable it? They are many free plugins in WordPress for daily backups.

    8 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Fix Woocommerce Password Reset Loop Varnish Rule

    Add to Varnish exclude rules the cookie \wp-resetpass-.\b (Woocommerce before Version 3.0: \bwp-resetpass-.\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.

    8 votes
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    4 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fix free trial UX

    Welcome to Cloudways
    Emmad
    Sales Agent
    Good
    Emmad
    Nice to see you here. Can I help you with something?
    Client
    Hi, i've got this Laravel app I downloaded, and I'm supposed to check the code and try to get it running in a sandbox where it won't be able to contact any other apps.
    I just need to set up a DO server where the firewall does not allow any outgoing traffic.
    But then I came across your thing, and since I've never used Laravel before (being a nodejS expert and ditching PHP long ago) I thought I could use…

    1 vote
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automated website optimisation

    Why do we need to manually optimise each aspect of website performance for each of our applications if Google and other created mod_pagespeed and constantly adding new functionality to it for the last six years?

    DreamHost, Pressable, GoDaddy, SiteGround, MAXCDN, Aol, LinkedIn and other have adopted it. I don't understand why we don't have it.

    It has over 40 filters that can greatly improve our workflow, and save us a lot of time doing something that can be automated with few clicks.
    http://modpagespeed.com/

    It can do almost all of performance improvement tasks.
    - compress images
    - resize images to optimal…

    79 votes
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    7 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please add support Google Brotli compression format

    Brotli is a new open source compression algorithim developed by Google as an alternative to Gzip, Zopfli, and Deflate. Google's case study on Brotli has shown compression ratios of up to 26% smaller than current methods, with less CPU usage.

    Brotli compression is currently supported by the following browsers:
    - Google Chrome: Chrome 49+
    - Mozilla Firefox: Firefox 44+ (released January 26, 2016)
    - Opera: Opera 36+

    48 votes
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    22 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

    See the "Note:" section below:
    https://support.cloudways.com/enable-http2-on-websites/
    which says:
    "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

    I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
    https://www.nginx.com/blog/supporting-http2-google-chrome-users/

    I've already gone to Debian 8:
    https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

    Wondering when Cloudways will offer OpenSSL version 1.0.2?

    Thank you!

    12 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cloudflare

    Cloudflare Setup
    Hi, i would like to see a tutorial on how to setup cloudflare's settings (pagerules, minify etc - free/pro plan) for optimal performance with your servers.
    thanks

    12 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Informational webpage displaying all installed tools on the servers

    It's great to discover that we have pre-installed tools such as Git and Composer on the PHP stack servers, but I can't seem to find an up to date webpage that lists all of the current tools installed. If there is not a page for this, could we have one made? It would help with forward planning and knowing which servers support which tools.

    10 votes
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    planned  ·  1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please fix the signup page

    On the signup page (https://clickngo.cloudways.com/signup/) I get a mixed content warning:

    Mixed Content: The page at 'https://clickngo.cloudways.com/signup/' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://www.cloudways.com/en/'. This request has been blocked; the content must be served over HTTPS.

    if I allow the the connection in chrome (allow unsafe scripts)
    Chrome will sill not send the ajax request:

    XMLHttpRequest cannot load http://www.cloudways.com/en/. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://clickngo.cloudways.com' is therefore not allowed access.

    Please fix this by enabling TLS on all sub domains.

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. autoredirect (or option) on login to Server Overview

    When I log into the website, it's a pain in the ass to have to click Servers (after I click application click and go, or w/e the name is) because I do this like 5-25 times a week.

    3 votes
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  16. LOGGED IN -> accessing CLICK N GO Panel

    Current:
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, only way to get the click n go is through https://clickngo.cloudways.com.

    Future Request:
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, one way to get the click n go is through https://clickngo.cloudways.com.
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, requesting second way to get the click n go is through https://www.cloudways.com/en/login.php. i got lost atleast 10 times…

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Move the 'Feedback' button

    It's in the way of the account management menu from a smaller screen size :) A link in the footer, perhaps? Great site otherwise! Very stoked to get started with Cloudways.

    3 votes
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  18. Translation of the Cloudways interface into French

    Hello ! I wanted to propose the idea of ​​translating the Cloudways interface into French. French as well as English is a popular language, so limiting yourself to English would be limited business, since you offer good services. My team is ready to translate the Cloudways interface into French. What do you think ?

    1 vote
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  19. Office Installation & Setup Guide - Octa One

    You really make it appear really easy together with your presentation however I in finding this matter to be really one thing which I feel I might by no means understand. It kind of feels too complicated and very vast for me. I am having a look ahead in your subsequent submit, I will try to get the cling of it!

    Regards - http://www.officesetupenterkey.com

    1 vote
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  20. 2 votes
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