Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    62 votes
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      20 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • Canceled due to horrible support

      Hi,

      I have canceled my plan due to the horrible support:

      - Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.

      - Terrible advices. I've never seen so bad advices from a hosting provider.

      - Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.

      - Support randomly closed tickets after failing to explain what they want to say.

      I am a technical…

      2 votes
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        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • MySQL 8

        MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

        https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

        17 votes
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          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • redirect users back to where they were before session timeout

          As a developer, i am continously pushing changes via git deployment interface, but throughout the day my session ends and i am logged out.

          When i log back in i have to go finding my application and git screen again.

          It would be great if the cloudways interface could remember where i was when the expired session logs me out, and when i log back in it remembers then i can perform the git pull i tried to do before i was logged out.

          Or better yet an option to set my own timeout values as that kind of security…

          1 vote
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            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • About Google as Homepage on Safari

            Google is a company which offers a number of services and products to its users worldwide. Most of the internet users start their search by firstly visiting the Google search. It is the most visited website in the world which has a large number of users visiting it for web search.

            The Google search engine displays the best results for the search made by the user. So, in order to save time and effort, the user can make the Google search as homepage of the browser. It is compatible with all the operating systems as well as the browsers. The…

            1 vote
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              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • HOSTIDIME

              I suggest a partnership with HOSTIDIME servers because they have data centers located in Brazil, and a better price than Amazon.
              It would be a great deal to offer your South American customers.

              1 vote
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Google Account Recovery Page

                If you are looking for how to get back your Google account if hacked or lost your password of Gmail Account you can easily recover your google account using your Google account recovery page https://accounts.google.com/signin/recovery?hl=en you can follow the instruction mention on this web url and fill the entries as required for account recovery.

                Custom Source : -
                https://www.assistotalk.com/google-account-password-recovery/

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • Include GST invoice for Indian customers

                  Include GST invoice for Indian customers

                  3 votes
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                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • How to Recover Hacked Gmail Account

                    Visit the account recovery page by following this link.
                    If you have forgotten your password, try answering different questions.
                    The questions and answers are those which you might have selected at the time of setting up this account.
                    If you have added an alternative email or a phone number to the account it can also be used to recover your account.
                    You will receive a Gmail’s recovery code on mobile/email to restore your account

                    Google account recovery is very simple and there’s probably no point that you can’t get your Gmail account back unless you are having a bad luck.…

                    1 vote
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                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Google Account Recovery Without Phone Number

                      If you want Google account recovery without phone number then you need to follow given below steps. You will have a look on these steps on recover google account without phone number:

                      First of all you have to open your google Account support page.

                      Then you need to enter your email id and click Next.

                      Now enter the password if you do not remember your password then click on Forgot password link.

                      Here you are required to enter the verification code Via text message ,you need to skip these steps and all the phases and click on the “Try a…

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Compliance

                        Information about GDPR, ISO 27001 and ISO 9001 compliance should be available to customer,

                        1 vote
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                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Info suggesting resources used by my website?

                          Lets say I use the $10 monthly pack today. Now how do i decide if I need more resources for my website? i.e. how do I know i need $22 /month pack as my website users have increased? I think there should be an icon on dashboard where i should be shown that I am using my resources (current plan) to full capacity and will benefit from more resources...

                          1 vote
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • How To Install HP Printer On Mac Without CD In Error Free Manner?

                            Do you want to install HP Printer on MAC without CD in error free manner or you are not able to install your HP printer then no need to worry here you can get simple steps to install your HP printer without CD. You can contact to HP printer customer service number 1-844-353-5969 to get best online assistance for HP printer issues like HP printer installation, HP printer not working, HP printer not printing, HP printer not responding and many more issues related to HP printer. You may also visit at their official website address to find out more solutions…

                            1 vote
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Give full access to team member, except delete server/apps

                              give full access on server settings and apps to a team member
                              Except - kind of obvious... - the possibility for him to delete the server (or the apps)

                              Now, if we want to do this, we will be forced to go check the permission access everytime we create an app ! It's annoying/impossible

                              1 vote
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • How to unlock disabled iPhone ?

                                Do you want to unlock your disabled iPhone or you are not able to unlock your iPhone then no need to worry you can learn it here with this easy method and out your iPhone related technical glitches. You can contact to iPhone customer service number1-844-353-5969 to get best online assistance for your iPhone related issues like Unlock disabled iPhone, iPhone not working, iPhone not charging and many more issues. You may also visit at their official website address to find out more resolutions for iPhone related technical errors.

                                Visit here for more detail : - http://www.mobilesupportplus.com/how-do-you-unlock-a-disabled-iphone/

                                1 vote
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                                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • How to reset iPhone backup password?

                                  Do you want to reset your iPhone backup password or you are unable to reset or recover your iPhone backup password then don’t worry you can learn it here with this easy method and fix out your iPhone related issues. You can contact to iPhone customer service number 1-844-353-5969 to get best online assistance for your iPhone related issues like reset iPhone backup password, iPhone not working, iPhone not charging after update , iPhone not responding and many more issues. You may also visit at their official website to find out more resolutions for iPhone related technical errors.

                                  Visit here…

                                  1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • How to set up Sbglobal email on iPhone?

                                    Do you want to set up your Sbcglobal email on iPhone or you are not able to configure your Sbcglobal email account then don’t worry here we are provide easy steps to resolve your Sbcglobal email issues. You can contact to Sbcglobal customer service number 1-844-353-5969 to get best online assistance for your Sbcglobal related technical issues with the help of their customer support team. You may also visit at their help page to find out solutions for Sbcglobal issues like Sbcglobal email on iPhone, configure Sbcglobal email on iPhone, Sbcglobal email on iPad and many more other issues.

                                    Visit…

                                    1 vote
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                                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • How to fix MSN not working on iPhone ?

                                      Your MSN is not working on iPhone or you are not able to fix your MSN not working on iPhone issue then don’t get panic here you can find out the best solutionfor issues i.e. MSN not working on iPhone. You may visit to their official website address to get best resolutions for MSN related issues like MSN not working , MSN not responding, MSN not open in iPhone and many more problems related to MSN. You can also contact to MSN customer service number 1-844-353-5969 to get online assistance for your MSN related technical errors.

                                      Visit here for more…

                                      1 vote
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • How to setup Hushmail account on iPhone ?

                                        Do you want to setup Hushmail account on iPhone or you want to configured or create your Hushmail account on iPhone then don’t worry here you can learn to set up your Hushmail account on iPhone with simple and quick steps. You can dial Hushmail customer service number 1-844-353-5969 to get best online assistance for your Hushmail issues like create Hushmail account on iPhone, Hushmail password recovery, Hushmail email settings, Hushmail sign in or sign up issues and many other technical errors related to Hushmail account. You may also visit at their official website address to find out more resolutions…

                                        1 vote
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                                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • How to fix Sbcglobal email not working on iPhone ?

                                          Are you frustrated with your Sbcglobal email issues or your Sbcglobal email account is not working on iPhone then no need to worry you can fix your Sbcglobal email not working issues with simple and quick steps. You can contact to Sbcglobal customer service number 1-844-353-5969 to get best solution for your Sbcglobal email problems like Sbcglobal email not working , Sbcglobal email not responding on iPhone, Sbcglobal email not opening in iPhone and many more issues related to your Sbcglobal email account. You may also visit at their official website address to find out more solutions for your Sbcglobal…

                                          1 vote
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