Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add PHP and MySQL Timezone GMT+1 Kinshasa

    My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

    1 vote
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      1 comment  ·  General  ·  Admin →
    • What happened to the Cloudways customer service?

      I don't know if it's just me, but the support quality and speed has been degraded fast lately..

      When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

      Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

      I…

      1 vote
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        1 comment  ·  General  ·  Admin →
      • 14 votes
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          1 comment  ·  General  ·  Admin →
        • allow custom restore points

          Allow user to create their own restore point at any time

          2 votes
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            0 comments  ·  General  ·  Admin →
          • Collect managed migration information via an SSL web form.

            The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.

            1 vote
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              0 comments  ·  General  ·  Admin →
            • Add ability to zoom inside Monitoring graphs

              Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

              For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

              1 vote
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                0 comments  ·  General  ·  Admin →
              • Ruby on Rails Hosting

                Please add Ruby on Rails Hosting.

                Thanks

                1 vote
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                  0 comments  ·  General  ·  Admin →
                • Check applied promotion code

                  hopes can have a page to let customer check applied promotion code by themselve

                  1 vote
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                    0 comments  ·  General  ·  Admin →
                  • Decrease of Price For Vultr Servers

                    We all know that Vultr recently decreased their Server Pricing.

                    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

                    But Cloudways is charging insanely on top of that for offering Vultr Servers.

                    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

                    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

                    please support this feedback until CloudWays changes the pricing.

                    250 votes
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                      20 comments  ·  General  ·  Admin →
                    • include ALL digital ocean plans

                      Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

                      At the moment I need more cpu power but I don’t require additional ram.

                      Allowing the above will help my situation.

                      2 votes
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                        0 comments  ·  General  ·  Admin →
                      • Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

                        Team,

                        As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

                        As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

                        I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

                        Regards,
                        Surendra Mohan

                        1 vote
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                          0 comments  ·  General  ·  Admin →
                        • Queue for API tasks (API multitasks)

                          Currently if I need to:

                          1. Clone
                          2. Set label
                          3. Set Domain
                          4. Set Aliases
                          5. Set SSL
                          6. Set something else...

                          for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

                          It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

                          /clone -> response with future app_id
                          /label for app_id -> ok (200)
                          /domain…

                          1 vote
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                            0 comments  ·  General  ·  Admin →
                          • Master account

                            Have an option so I give my webadmin's cloudways account full access to my server and application.

                            1 vote
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                              0 comments  ·  General  ·  Admin →
                            • Add Stockholm as datacenter as soon as AWS opens up there this year.

                              I belive you would be the first managed hosting with datacenter for the nordic countries

                              2 votes
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                                0 comments  ·  General  ·  Admin →
                              • Please help me, I have registered account Phamduy54321@gmail.com. But not active. I can not contact anyone either.

                                Please help me, I have registered account Phamduy54321@gmail.com. But not active. I can not contact anyone either.

                                1 vote
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                                  0 comments  ·  General  ·  Admin →
                                • Have the ability to change ownership of server to another cloudways account

                                  It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

                                  2 votes
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                                    0 comments  ·  General  ·  Admin →
                                  • Improved monitoring and alerts

                                    The cloudways bot hasn't detected the two times that I've had issues on my server. A few days ago CPU was high and maxing out, sites were not loading and I had to notice this while on the site and open a chat to get it resolved. A couple weeks ago, the entire server was down from 3am to 10am - everything had completely locked up, no warning email.

                                    In addition, I don't think you can call yourselves "Managed" if you don't get the alerts on your end and check the servers. If I have to log in to see…

                                    1 vote
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                                      0 comments  ·  General  ·  Admin →
                                    • Backup

                                      Process for making and restoring backups are little bit confusing.
                                      Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

                                      1 vote
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                                        0 comments  ·  General  ·  Admin →
                                      • Office Installation and Setup Guide - Octa One Networks

                                        Recently came across your blog through Google and found it to be informative and interesting article, Really it's a fantastic blog. Good job keep it up.....

                                        VISIT....
                                        http://www.oofficee.com/setup
                                        http://www.oofficee.com/setup
                                        http://www.oofficee.com/setup

                                        1 vote
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                                          0 comments  ·  General  ·  Admin →
                                        • Office Installation and Setup Guide - Octa One Networks

                                          Recently came across your blog through Google and found it to be informative and interesting article, Really it's a fantastic blog. Good job keep it up.....

                                          VISIT....
                                          http://www.oofficee.com/setup
                                          http://www.oofficee.com/setup
                                          http://www.oofficee.com/setup

                                          1 vote
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                                            0 comments  ·  General  ·  Admin →
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