Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    747 votes
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      45 comments  ·  General  ·  Admin →

      For the last couple of month we have been doing preliminary work on this. We are working on a cluster like solution that will provide high availability and easy scalability while offering a high degree of control and customisation. We expect to have an alpha version available at the end of the second quarter.

      Will keep you posted.

      Cloudways Team

    • Decrease of Price For Vultr Servers

      We all know that Vultr recently decreased their Server Pricing.

      It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

      But Cloudways is charging insanely on top of that for offering Vultr Servers.

      For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

      This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

      please support this feedback until CloudWays changes the pricing.

      343 votes
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        16 comments  ·  General  ·  Admin →
      • Backup (costs): more transparency desirable and possibility to disable the backup service

        1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

        2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

        3) And last but not least, I think backup should be optional. I can…

        132 votes
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          1 comment  ·  General  ·  Admin →
        • Introduce IPv6

          Both DigitalOcean and Amazon provide IPv6.

          108 votes
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            10 comments  ·  General  ·  Admin →
          • Include Cloudways DNS

            Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.

            61 votes
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              0 comments  ·  General  ·  Admin →
            • I would like to see a strong FAQ section.

              it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

              52 votes
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                2 comments  ·  General  ·  Admin →
              • Add PDF invoice to billing notifications

                I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

                Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

                This is really a needless waste of time for all customers who need the invoice - every month!

                I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

                45 votes
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                  0 comments  ·  General  ·  Admin →
                • Create a vagrant file so we can replicate the server locally

                  Not sure if this should go in stacks or server settings.

                  Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

                  Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

                  35 votes
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                    4 comments  ·  General  ·  Admin →

                    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

                    Cloudways Team

                  • Billing in GBP

                    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

                    34 votes
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                      1 comment  ·  General  ·  Admin →
                    • 28 votes
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                        4 comments  ·  General  ·  Admin →
                      • Easy Google G Suite Integration

                        Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

                        This goes hand and hand with being able to access the DNS add-on directly.

                        I don't mind paying extra, but the way things are setup is really confusing.

                        27 votes
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                          2 comments  ·  General  ·  Admin →
                        • Add option to be notified about all team activities via email

                          It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.

                          21 votes
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                            0 comments  ·  General  ·  Admin →
                          • 21 votes
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                              0 comments  ·  General  ·  Admin →
                            • Email alerts (server down, disk ...) to all team members (not only primary email)

                              I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

                              20 votes
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                                0 comments  ·  General  ·  Admin →
                              • Excel MySQL Support

                                Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

                                18 votes
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                                  0 comments  ·  General  ·  Admin →
                                • Add bank transfer as post-payment and add funds method

                                  It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

                                  18 votes
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                                    5 comments  ·  General  ·  Admin →
                                  • Transfer Billing To Another Account (With Affiliate Commission)

                                    It would be great, especially for freelancers and agencies, to be able to create a new server with an application and then transfer the server to another account for billing. (Just like Flywheel does.)

                                    I am aware of this feature https://support.cloudways.com/how-to-transfer-server-to-another-account/ but I don't believe the affiliate commission is gained from such transfer. Please correct me if I'm wrong.

                                    Another great feature that would go well with this one is to setup test/demo sites for clients at no charge: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/17827789-providing-a-test-server

                                    17 votes
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                                      0 comments  ·  General  ·  Admin →
                                    • Need a re seller account to manage multiple clients accounts and servers

                                      I am a website developer and have 25+ sites to host
                                      Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
                                      I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

                                      16 votes
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                                        3 comments  ·  General  ·  Admin →
                                      • Delete folders

                                        The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

                                        15 votes
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                                          1 comment  ·  General  ·  Admin →
                                        • Client subscriptions

                                          As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

                                          13 votes
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                                            1 comment  ·  General  ·  Admin →
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