Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Give PROCESS access to the DB for performance monitoring

    Having PROCESS access to the Database will allow for us to use monitoring tools so that we can better determine what tuning needs to be done on the DB server would be extremely helpful.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    297 votes
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    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    133 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. 5 votes
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  6. DNS Server

    The ability to have a BIND DNS server and host it.

    2 votes
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  7. Ability to Work on Apps while Process is Running on Server

    It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Alert When Emails are Trying to be Sent from the Server Instead of 3rd Party or add-on

    It would be very helpful for monitoring purposes and quality control purposes if we could be alerted when emails are trying to be sent from the server instead of 3rd party or add-on.

    For example I have a plugin that allows me to setup emailing through mandrill on a site by site basis. This allows for better tracking. In some cases the sites are not able to communicate with mandrill and it falls back to using wp_mail() which would try to get the server to send out the email. Since Cloudways doesn't support emailing from servers these emails fail silently.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. More repositories to one application

    Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
    impediment and totally incomprehensible.

    Thanks.

    1 vote
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  10. 1 vote
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  11. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote
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  12. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    7 votes
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  13. business gifts Singapore

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    1 vote
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  14. 9 votes
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  15. Different payment options - per server

    For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. verification -_-

    How Can I verify My Email ?
    I signing up with my email but i did not receive any verification email
    how can verify to you myself

    1 vote
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  17. Best Share Market Course

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    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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  19. House interior design

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    1 vote
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  20. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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