Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add bank transfer as post-payment and add funds method

    It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

    9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Staging - add ability to ignore certain files

    Thanks for adding the new staging feature, this is great!

    During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

    It would great if you could add a way to ignore certain files, similar to gitignore.

    8 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Virtual Windows Servers, Windows Apps with Sql Server add-on

    It woult be great if you could implement and offer that kind of solutions. I know that Vultr offefrs Windows solutions

    7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make pricing more transparent (and understandable)

    I'm not asking you to be the cheapest but make it clear how your pricing works. My specific issue is with the way Google Cloud instances are marked up. The highlighted instance has what seems a reasonable 30% margin whereas a larger instance ends up 255% more expensive than Google Cloud itself.

    Server Pilot (i know, not quite the same) have a fixed $ fee per server you maintain with them. This makes sense as if you were pricing based on 'effort', there's no additional effort for you should I choose to use a higher spec'd VM.

    7 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Need a re seller account to manage multiple clients accounts and servers

    I am a website developer and have 25+ sites to host
    Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
    I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

    7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Client subscriptions

    As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add option to be notified about all team activities via email

    It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ruby on Rails Hosting

    Please add Ruby on Rails Hosting.

    Thanks

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invoices to a separate mail-address

    Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Excel MySQL Support

    Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Different payment options - per server

    For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Include GST invoice for Indian customers

    Include GST invoice for Indian customers

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mailbox server

    NEed incoming and outgoing mail box server softwares like webmail, horde at application & server levels. Rackspace is expensive as we work with more employees in an organization.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. allow bash profiles

    As a developer I'm drawn to hosts where I can set up my own bash profiles and use ssh, so I can recreate the same workflow on many sites. Would appreciate the ability to do so here.
    I'm in the habit of binding "rm" to "rm -i" for one thing, which is all of a sudden a very dangerous habit that I'm in.
    I don't know the security risks very well to allowing profile creation, but I've seen many hosts allow it.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Faster cloning of app/server | Instant Cloning | Instant Provisioning

    We have a rather large application in which constant development happens. For this purpose we at multiple times have to create multiple clones of the live app for people to work on.

    Because of the server size we have, it takes about 30 to 45 minutes to clone one app.

    We always tend to do this cloning during neck of the moment and this delay is such a pain.

    It would be great if we have something like instant cloning where you get the clone in few seconds instead of an hour.

    Any thoughts / suggestions are appreciated.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. preconfigured hosting plan with affiliate code

    Would be good if there would be a way for me to preconfigure a hosting plan to then link to for my client to sign up with using my affiliate code. Basically, I want to choose the server host, the location, and the plan size. Then have a link to that which I can send to my client.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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