Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. How to Activate NBC GOLD?

    https://nbc-comactivate.com/

    I hope to see more post from you. Thank you for sharing this post. Your blog posts are more interesting and impressive.

    3 votes
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  3. include ALL digital ocean plans

    Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

    At the moment I need more cpu power but I don’t require additional ram.

    Allowing the above will help my situation.

    3 votes
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  4. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    3 votes
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  5. Add Stockholm as datacenter as soon as AWS opens up there this year.

    I belive you would be the first managed hosting with datacenter for the nordic countries

    3 votes
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  6. Have blockstorage as backup target

    We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

    That way we can keep any quantity of backups that we require.

    3 votes
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  7. Let me backup to my own storage

    Cloudways is shaping up as a potentially good option for me however I need to be able to backup to my own storage in the event something goes wrong with Cloudways.

    It would be ideal to choose between Cloudways own backup option and my own using S3/Google nearline etc.

    3 votes
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  8. 3 votes
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  9. Ability to Work on Apps while Process is Running on Server

    It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

    3 votes
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  10. Please add any India based server

    Please add any India based server

    3 votes
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  11. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes
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  12. Two factor authentication deactivation (in case of device loss)

    It would be nice to deactivate the two factor authentification by proving our identity in case we lose our phone or device we use. Now we have to pass through the chat and it would be nice if it were more automatic.

    3 votes
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  13. Ping server locations

    Please add a tool in CW website - probably near the server location selector - that helps us to ping the server locations from browser, to make it easier to select the best server location for our site.

    3 votes
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  14. Gmail Account Recovery 1800-986-4764 Gmail Issues

    For recovering contacts from gmail account, your android device must be synced with the Google account. Because Google has the features where you can recover you deleted contact in your mobile. It will provide you the contact that were back-up before 30 days. And after you’re done with this process you can re-sync your account. So there were the methods in which we have got some ideas about how to recover gmail contacts.This would help you in future to recover your contacts if you have lost in any case.

    Read More - https://www.smartsnake.net/gmail-support/

    2 votes
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  15. Add DigitalOcean Spaces Object Storage

    An inexpensive S3-compatible object storage with a built-in CDN that makes scaling easy, reliable, and affordable.

    2 votes
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  16. Free Backups

    All your competitors have free backups, such as flywheel which used digital ocean servers. Please make backups free.

    2 votes
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  17. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes
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  18. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:

    - Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.

    - Terrible advices. I've never seen so bad advices from a hosting provider.

    - Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.

    - Support randomly closed tickets after failing to explain what they want to say.

    I am a technical…

    2 votes
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  19. Multiple SSL for single Application with several domains (not subdomains)

    Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

    Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

    2 votes
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  20. Team Member permission to include Adding New Team Members

    Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

    We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

    2 votes
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