Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add ability to zoom inside Monitoring graphs

    Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

    For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

    2 votes
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  2. allow custom restore points

    Allow user to create their own restore point at any time

    2 votes
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  3. Have the ability to change ownership of server to another cloudways account

    It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

    2 votes
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  4. Team Member Analytics to see when they last logged in

    Create a way to track team member usage to better understand where they have been and confirm work time.

    2 votes
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  5. Knowledge Base for Advanced Cron-Jobs

    Knowledge Base about Advanced Cron-Jobs wit better description about the possibilities of Advanced Cron-Jobs:

    - do output with cron-script.php >> cron-script-output.txt
    - different possible to execute like for php «31 04 * * * php pathToPhpScript/....»
    - what is the base-path for cron-scripts, or do I have to use always absolute-path
    - examples like (abstract):
    DD HH DD MM dOfWeek interpreter [absPathToScript] >> [absPathToOutputFile]
    - examples like real (pseudoreal)
    31 04 * * * php /home/121954.cloudwaysapps.com/txsjrjwqax/public_html/cron-script-1.php >> /home/121954.cloudwaysapps.com/txsjrjwqax/public_html/output-cron-script-1.txt

    2 votes
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  6. backup notes

    It will good to add simple notes for backups. So we can see restore points with notes. We can only see dates. If we can see the notes it will be better to recognize which restore point is for what.

    2 votes
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  7. 2 votes
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  8. Add pricing plans

    Put back the a 2GB RAM, 2 Core Processor VULTR plan in your Pricing. Your support agent that this is possible because VULTR is an upstream provider.

    2 votes
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  9. Enable subdomains for apps using backend and frontend with same DB

    Enable the possibility to create esily subdomains for alternate access to the app. For example myapp.com and backend.myapp.com.

    2 votes
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  10. Allow to install webmin

    Allow to install Webmin in any server or have by default with any application

    2 votes
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  11. Let us select our own Digital Ocean Server Droplet

    It would be great if you can let us select our own server for Digital Ocean. I am an affiliate who promotes various hosting companies.

    As you know, Digital Ocean offers you $25 for every referral who successfully signed up with Digital Ocean.

    So it is not feasible for me to use CloudWays.

    I won't mind paying the server management charges.

    2 votes
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  12. Allow restricted server access but full app access to team members

    Lets say you have a staging server with multiple apps/sites on it. A dev on your team might be working on multiple apps on that server, and need access to all of them.

    This is currently not possible, unless you also give FULL server access to that team member. Which then means that just because the person should be able to access and work with all the apps on the server, he/she also has access to potentially harmful settings such as package control, scaling, and even server deletion.

    Simply, all the permission checkboxes are good as they are, but we…

    2 votes
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  13. DNS Server

    The ability to have a BIND DNS server and host it.

    2 votes
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  14. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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  15. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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  16. forwards domain to another

    forwards domain to another.

    2 votes
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  17. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes
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  18. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Greg,

    Thanks for the detailed feedback,

    We have noted your suggestion and trying to sort out this matter. Will keep you posted with its progress over here.

    Alternatively, one of our team member will also get in touch with you shortly.

    Regards,
    Cloudways Team

  19. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    2 votes
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  20. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    2 votes
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