Service Improvement

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  1. 18 votes
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      5 comments  ·  Security  ·  Admin →
    • Upgrade ionCube Loader 10.1.0 or Greater

      Please upgrade ionCube Loader 10.1.0 as WHMCS now requires this to enable automatic updates. Without it manual updates are required which is a tedious time consuming process.

      Many thanks.

      4 votes
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        0 comments  ·  Security  ·  Admin →
      • Spectre and Meltdown

        Please advise about specific measures did you take regarding Spectre and Meltdowns recent announced threats in order to give a word of trust to our final customers

        3 votes
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          1 comment  ·  Security  ·  Admin →
        • Firewall Management + fail2ban support

          It would be useful to have the ability to configure the default firewall rules at server level, rather than relying on htaccess files which are useless for managing large data sets (i.e. IP lists/ranges).

          Additionally, having fail2ban installed and bridging between the firewall would be extremely helpful for using plugins like wp-fail2ban, which automatically bans "bruteforce" login attempts at server level, rather than application level.

          8 votes
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            0 comments  ·  Security  ·  Admin →
          • Do you have dashboard for the configured website to see security/vulnerability

            Do you have dashboard for the configured website to see security/vulnerability

            1 vote
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              0 comments  ·  Security  ·  Admin →
            • Add to CloudwaysCDN DDoS Protection and WAF

              Now that there is a Partnership With StackPath this shouldn't be hard. Add another option, charge more, but add the possibility please. If you look at the comments about CloudwaysCDN on the Facebook Group and on the blogpost about it you'll see there is a demand for it.

              7 votes
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                0 comments  ·  Security  ·  Admin →
              • Changing MySQL Password in Cloudways Console Updates wp-config.php

                It seems logical that updating the password for MYSQL ACCESS in the Cloudways Application Management Access Details would also update the wp-config.php for that application to reflect the new password. But it does not?

                1 vote
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                  0 comments  ·  Security  ·  Admin →
                • password

                  Please allow users to insert special characters to change cloudways account password. because a password is used as security gate to enter into any account so it's very essential thing for every Cloudways user to set A Strong Password..

                  1 vote
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                    0 comments  ·  Security  ·  Admin →
                  • Check the PrestaShop area and remove all the spam posts and ads for casinos in Chinese.........

                    Seriously? Things like this make it seem like you never visit the boards here...

                    These have been up since early August:

                    http://feedback.cloudways.com/forums/203824-service-improvement/category/83930-prestashop

                    So, you haven't checked the PrestaShop Service Improvement since July. How often do you check these posts here? Please remove this crap. It is unprofessional and makes it look like you never read anything posted here.

                    3 votes
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                      0 comments  ·  Security  ·  Admin →
                    • Have a KB/support article regarding password requirements.

                      The areas for passwords: Master Credentials, MySQL Access, and Application Credentials are different. It makes it difficult to use a password manager's generator.

                      1 vote
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                        0 comments  ·  Security  ·  Admin →
                      • SSH On Warning / Auto Off

                        It would be great to have some visual reminder on every page of your App settings that SSH is turned on with a simple button to disable it.

                        Even better would be option to "Turn On for 1 Hour" or something like that so it automatically shuts off without you having to remember to shut it off.

                        1 vote
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                          0 comments  ·  Security  ·  Admin →
                        • Enable Let's Encrypt Auto-renewal to work with .htaccess redirects in place

                          When a website is SSL secured (https) it is recommended to have redirect rules in place which enforce https (redirect http to https) and of course redirecting to one version (www vs non-www).

                          It appears that the Let's Encrypt Auto-Renewal does not work. It will fail saying there are htacces rules restricting it from working. I am not sure if this is an issue for Cloudways to fix, or Let's Encrypt.

                          In either case, the solution provided by Cloudways support is to:
                          1. Temporarily rename your .htaccess (so it is not in effect)
                          2. REVOKE your Let's Encrypt Certificate
                          3.…

                          3 votes
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                            0 comments  ·  Security  ·  Admin →
                          • Cloud Firewalls

                            Will you offer a service similar to Cloud Firewalls, as provided by Digital Ocean? You can check the link here: https://blog.digitalocean.com/cloud-firewalls-secure-droplets-by-default/

                            3 votes
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                              0 comments  ·  Security  ·  Admin →
                            • Virus Sanner to find infected malicious files

                              Hi, I have found my wordpress file corrupted by some malicious code due to which our site is running slow. This code was found in all functin.php files. I was not understanding suddenly why site performance got so much degraded. After checking all file and uninstalling plugin then too i didnt find reason for same. After long research i got to know that some code has been uploaded to function.php file. I haven't reseted file permission so its some server security lack that such code was uploaded. Now i want to scan file to check that no more infacted files…

                              13 votes
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                                1 comment  ·  Security  ·  Admin →
                              • Support for IDN and Let's Encrypt

                                Let's encrypt supports IDN (Internationalized domain name), domain names with accented characters. However Cloudways implementation does not support Let's Encrypt with IDN,. Please update the Cloudways code

                                1 vote
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                                  0 comments  ·  Security  ·  Admin →
                                • Enable/ Disable mod_security

                                  Please add Enable/ Disable for mod_security . This will increase our servers and applications security.

                                  1 vote
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                                    0 comments  ·  Security  ·  Admin →
                                  • Please make your cloud server SOC2 compliant.

                                    Please make your cloud server SOC2 compliant.

                                    1 vote
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                                      0 comments  ·  Security  ·  Admin →
                                    • Security Log for Team Members

                                      I would love to see some form of a actions/security log which is stores X amount of entries per month.

                                      What Security/Actions Log?

                                      Ability to track who has logged in from where.
                                      Which Team Member has moved, created, deleted applications.
                                      Which Team Member has changed a setting within Servers/Applictions.

                                      Any other detailed information.

                                      Here is an example that PHPBB uses, or Wordpress Security Audit which has similar functions as to what im suggesting.

                                      http://cdn.inmotionhosting.com/support/images/stories/edu/phpbb/maintenance/mod-log.png
                                      http://files.staticfsr.org/files/images/PhpBB%203%20Admin%20Logs.jpeg

                                      Ability to export the log via csv would be great too. This would keep your DB less cluttered as you would purge the entries every…

                                      5 votes
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                                        2 comments  ·  Security  ·  Admin →
                                      • SSL Autorenewal Doesn't Work - Email Notification before Expiry?

                                        The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

                                        1 vote
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                                          0 comments  ·  Security  ·  Admin →
                                        • U2F

                                          Alternative 2 factor authentication. Currently you only support smart phone app.

                                          1 vote
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                                            0 comments  ·  Security  ·  Admin →
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