Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Norton.com/setup, Norton Setup

    Learn how to purchase Norton product, set up a Norton account, download, install and activate Norton Setup with easy-to-follow steps. In order to activate your norton product key.

    site : https://www.youtube.com/watch?v=vMjuv2uER6Y

    1 vote
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Comcast Not working with On Google chrome

    Keep your Chrome Browser Up-to-Date
    Snap on the More choice (three vertical spots) in your Chrome program. A drop-down menu will show up on the screen.
    Next, you should check the More alternative for these hues. These hues connote whether an update is accessible for your Chrome program.
    Red: The red shading sign advises that the update has been accessible for 7 days.
    Green: The green speck sign means that the update has been accessible for 2 days
    Orange: The orange speck sign informs that the update has been accessible for 4 days
    No Color: No shading implies that your…

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to disable TLS 1.0 and 1.1 server wide

    After enabling SSL in my sites, I run multiple tools to scan for vulnerabilities and imisconfigurations. Every one of them is telling me that those protocols are insecure, deprecated and should be disabled. I asked support to do it server wide, but they said it can only be done manually on app basis. To me this is unacceptable, since this should be approached from a server perspective as a whole.

    5 votes
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  4. TLS 1.3

    Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

    https://www.ietf.org/blog/tls13/

    21 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  5. Feature Request: Log analysis section

    I made contact via suppot chat and ask if it was possible to install GoAccess on my server for a visual and accurate log view.
    Since it was not possible all i can do is suggest to make a section on server panel to analyse server logs and have a clear vision of traffic and load.

    Gabriel G.

    4 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mcafee.com/Activate, macfee activate

    Facing problems with mcafee activate products? Get the best instant solution for purchasing, downloading, installing and activating McAfee key code.

    site : https://www.youtube.com/watch?v=8_SKFNayZJM

    1 vote
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  7. Norton.com/nu16, Norton Setup

    Norton Utilities is a utility software suite designed to help analyze, configure, optimize and maintain a computer.

    site : https://www.youtube.com/watch?v=qOyhTOy_UJ8

    1 vote
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  8. Tomtom Update, Tomtom GPS update

    To update your TomTom navigation device, you need to install the MyDrive Connect application on your PC or Mac computer.

    Site : https://www.youtube.com/watch?v=0CBQ9he1voQ

    1 vote
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  9. Avast Login, My.Avast.com

    Avast login is an exceptionally notable security professional focus whose associations are accessible for a wide extent of gadgets including Windows PC, Mac, and Android Smart contraptions.

    site : https://www.youtube.com/watch?v=I6pACoqQhEo

    1 vote
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  10. Webroot.com/safe, Webroot Safe

    Download your Webroot SecureAnywhere product from here! Installation instructions available for all major platforms and operating systems.

    site : https://www.youtube.com/watch?v=WoOr4keD-A0

    1 vote
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  11. 2FA with Whitelisting

    For those with 2FA, allow someone to whitelist their work ip address for XX days, so that 2FA is only required when time expires or access is from a new ip.

    1 vote
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  12. Integrate firewall with CDN

    There are probably many needed enhancements to the firewall. One that would be especially helpful would be to block traffic that doesn't originate through the CDN.

    For example, with Cloudflare, hackers can sometimes use historical dns records to discover your server's origin IP address. They can then circumvent Cloudflare's ddos and firewall features.

    An option in the Cloudways firewall to only accept traffic through the CDN would eliminate this whole class of vulnerabilities.

    9 votes
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  13. 2 votes
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  14. It would be great if at server level in platform.cloudways, we could block IP ranges

    ... ie block access to Russian IP addresses.

    even better if we could choose countries to block rather than having to input entire IP ranges

    3 votes
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  15. Give FTP Access to a specific folder within an application

    For now you get access to all folders and files, which might cause security problems. And GDPR Problems, as anybody that has been given access could delete or copy any personal Data of web shop clients, for example

    6 votes
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  16. Integrate mod_evasive to mitigate DDoS attacks

    DDoS issues are getting out of control. It would be a good idea to integrate mod_evasive apache module to mitigate them.

    I was suggested by the support team to mitigate the attack using app level firewalls but that's far to be an optimal solution.

    They confirmed that the current infrastructure of their servers is not ready for adding this apache module but they are open to evaluating it as an option.

    1 vote
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  17. 3 votes
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  18. yubikey support

    would be great to add hardware 2FA devices with fallback to google auth or SMS.. :)

    1 vote
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  19. Allow disabling of weak SSH key exchange algorithms

    PCI Compliance now regards weak ssh key exchange algorithms as a liability. There should be a way to disable them. It's fairly easy to set up in open-ssh: https://infosec.mozilla.org/guidelines/openssh#Configuration

    3 votes
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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  20. Force 2FA for Team Members

    As account owner, I can setup 2FA on the main account, but I can't force my team members (some of whom have full access) to do so. This obviously creates a security loophole.

    5 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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