Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Provide status information about all your cloud provider and send alert in notification bot

    The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.

    I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.

    You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.

    2 votes
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    • Add 2.5$ vultr packages

      Please do this.

      71 votes
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      • 1 vote
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        • Add Swiss server location with Exoscale

          It would be great to have swiss serverlocation with exoscale.ch

          1 vote
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          • 1 vote
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            • Google servers in Brazil

              Please consider opening up the option of using Google servers in Brazil. Google recently launched up a data center in Sao Paulo.

              I already know you offer Amazon in Sao Paulo but Google may be cheaper ;)

              2 votes
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              • Sells only servers with IP that do not have old DNS records pointing to

                Cloudways should require from infrastructure providers that only servers with IP are assigned to cw customers, without orphaned DNS-records pointing to.

                We had unbelievable efforts to get the DoubleContent entries out of the web from old DNS-records stored/cached in Cloudflare-system from old/former IP-holder. Without possibilities to change/delete the foreign records it's a disaster!

                Would be very important to check automatic for NO orphaned DNS-records from old user/domain (from Cloudways or the Infrastructure Providers).

                Otherwise there will be a lot of unnecessary and very time-consuming work steps for Cloudways clients!

                1 vote
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                • 1 vote
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                  • Support for Amazon Lightsail

                    New as of 11/30/2016, Lightsail provides much more competitive rates than normal AWS. Comparable to the DigitalOcean or Vultr plans currently offered by Cloudways.

                    https://amazonlightsail.com/

                    46 votes
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                    • UpCloud as a provider

                      A great provider of cloud hosting. It came second in the Cloud Spectator 2016 EU top 10 vendor benchmarks. With a first place for vCPU and memory and also disk performance.

                      42 votes
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                      • add as cloud provider for docker

                        Add as Cloud provider to create docker nodes.

                        1 vote
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                        • Add Alibaba Cloud (Alihun)

                          They are great and have Anti DDOS and WAF included on packages.

                          4 votes
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                          • Add more locations

                            Please offer all the locations, and not just a select group, for each of your providers. For example, I -- and my customers -- are in Texas, so the Vultr datacenter in Dallas would make a great deal of sense; but you don't offer it. Similar limitations exist for your other providers. If they have a location, please offer it, too.

                            1 vote
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                            • Add Vultr Block Storage option

                              add vultr block storage option

                              48 votes
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                              • Penetration Testing Form

                                Amazon AWS has a form to let them know you want to do penetration testing: https://aws.amazon.com/premiumsupport/knowledge-center/penetration-testing/

                                There should be a process at the cloudways level to facilitate this communication between the infrastructure providers and your end user/customers.

                                1 vote
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                                • Vultr DNS Integration

                                  Vultr has a free DNS service for all of their customers. It would be awesome if Cloudways could integrate this somehow.

                                  I did reach out to Vultr support to see if I had access since I had a Vultr server but it was through Cloudways. I figured I wouldn't but it doesn't hurt to get more information. This was the response.

                                  -- Vultr.com Support Team --
                                  "If you signed up through Cloudways, you would not be able to have access to Vultr DNS since it requires a direct account with us I'm afraid, unless Cloudways adds Vultr DNS Integration in…

                                  6 votes
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                                  • Add Singapore datacenter for Vultr

                                    https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

                                    3 votes
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                                    • Add contabo.com VPS plan options to your supported hosting providers list.

                                      Add VPS package options from contabo.com to your supported hosting providers list.

                                      1 vote
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                                      • Southern California Data Centers

                                        Vultr offers an LA based data-center, but you can only choose the first tier hosting plan because they don't have the resources in their LA datacenter.

                                        Please offer more southern california datacenter options.

                                        2 votes
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                                        • Google Cloud Platform adds two new regions (Oregon, Japan)

                                          Google Cloud Platform adds two new regions, 10 more to come
                                          https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

                                          Will add two new regions to Cloudways? thanks.

                                          Regards,
                                          Pseric

                                          3 votes
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