Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Penetration Testing Form

    Amazon AWS has a form to let them know you want to do penetration testing: https://aws.amazon.com/premiumsupport/knowledge-center/penetration-testing/

    There should be a process at the cloudways level to facilitate this communication between the infrastructure providers and your end user/customers.

    4 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Google Cloud Platform adds two new regions (Oregon, Japan)

    Google Cloud Platform adds two new regions, 10 more to come
    https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

    Will add two new regions to Cloudways? thanks.

    Regards,
    Pseric

    8 votes
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    3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Microsoft Azure

    Can you add Microsoft Azure as a provider?

    21 votes
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    5 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer data center in Hongkong

    In order to target traffic from China, you must have servers in Hong. Otherwise, customers will face connectivity issues.

    4 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Aliyun.com's Server in CloudWays.com

    Do you have plan to add Aliyun.com's server in CloudWays.com, please?

    The Aliyun.com's server is the best in China but it's too hard to setup the server's envirement, so we hope you could add Aliyun.com's server if possible. After all we will run websites for Chinese so the China location server will be the best. I know it's a harder thing than other server because of China's restrict but you should try.

    9 votes
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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide hosting services based in South Africa

    South African companies should not hold any personal identifying data outside of South Africa .... according to the POPI act (Protection Of Private Information)
    Amazon (AWS) are apparently setting up in South Africa at the moment. Please add a South African city as an option

    2 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  7. OVH servers in Cloudways

    OVH Cloud VPS servers are cheap, with a high traffic limit, built-in anti DDOS and are able to use IPs from some European countries.

    124 votes
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    13 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. Update Linode Servers to the Newest Specs.

    The current Cloudways tiers for Linenode are 1 generation behind. These should be updated to the newest available offerings (updated on May 17, 2018). This includes increasing the highest available tiers.

    Cloudways Current Tier Sample:
    2 Core / 4GB RAM / 48GB SSD
    20 Core / 80GB RAM / 1536 SSD (MAX Tier)

    Linode Current Tier Sample:
    2 Core / 4GB RAM / 80GB SSD
    32 Core / 192GB RAM / 3840 SSD (MAX Tier)

    5 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Vultr 512MB RAM Server Option

    I have seen other ideas asking for the price of Vultr servers to be reduced, but I am NOT suggesting that, the prices are fair given these servers are managed. What I'm asking is could Cloudways add the lowest level Vultr server option (1vCPU/512MB RAM/500GB space) as an option?

    This would be very useful for staging servers or when you need to clone server to test something out. With Vultr this costs $2.50/mth so with the Cloudways markup it would be about $5.50/mth (220%) and that would be great for a staging server.

    Thank you for your consideration.

    11 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include the new Google Hamina, Finland (europe-north1) datacenter.

    Please include the new Google Hamina, Finland (europe-north1) datacenter.

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Offer ssdnodes Hosting Option

    It seems like ssdnodes.com have the cheapest highest resources options out there for cloud hosting providers.

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Provide status information about all your cloud provider and send alert in notification bot

    The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.

    I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.

    You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.

    2 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Swiss server location with Exoscale

    It would be great to have swiss serverlocation with exoscale.ch

    2 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sells only servers with IP that do not have old DNS records pointing to

    Cloudways should require from infrastructure providers that only servers with IP are assigned to cw customers, without orphaned DNS-records pointing to.

    We had unbelievable efforts to get the DoubleContent entries out of the web from old DNS-records stored/cached in Cloudflare-system from old/former IP-holder. Without possibilities to change/delete the foreign records it's a disaster!

    Would be very important to check automatic for NO orphaned DNS-records from old user/domain (from Cloudways or the Infrastructure Providers).

    Otherwise there will be a lot of unnecessary and very time-consuming work steps for Cloudways clients!

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Vultr DNS Integration

    Vultr has a free DNS service for all of their customers. It would be awesome if Cloudways could integrate this somehow.

    I did reach out to Vultr support to see if I had access since I had a Vultr server but it was through Cloudways. I figured I wouldn't but it doesn't hurt to get more information. This was the response.

    -- Vultr.com Support Team --
    "If you signed up through Cloudways, you would not be able to have access to Vultr DNS since it requires a direct account with us I'm afraid, unless Cloudways adds Vultr DNS Integration in…

    8 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Singapore datacenter for Vultr

    https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add contabo.com VPS plan options to your supported hosting providers list.

    Add VPS package options from contabo.com to your supported hosting providers list.

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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