Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Google SSO login for Team members (only works for the account Owner)

    After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

    Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

    Thanks :)

    14 votes
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    • Clone application settings

      When you clone an application, you should have an option to clone also:
      - Application credentials
      - Domains
      - Cron Jobs
      - SSL Certificates
      - Application settings
      - CDN settings

      At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

      19 votes
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      • Better overview - Grid view for applications and servers

        In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
        Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
        That would give a 10x better overview :D

        4 votes
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        • Easy way to view log files from dashboard

          Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

          31 votes
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          • add max_file_uploads to server PHP settings

            add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

            10 votes
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            • 1 vote
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              • File Access Control

                Please provide the ability to create new SFTP users with restricted access to folders. For example, people working on loading products needs access only to media/import folder in Magento.

                1 vote
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                • Chrome on Mac Errors on Forms

                  Lots of admin area forms dont submit on Chrome on a Mac, for example Settings and Packages gives error:

                  "settings:1 Form submission failed, as the <SELECT> element named '.display_errors' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')"

                  1 vote
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                  • Add bandwidth monitoring for CDN

                    I need to know how much I will get charged by enabling CloudwaysCDN

                    4 votes
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                    • notification when installation application is done

                      It would be nice that the CloudwaysBot also send a notification when a installation is done for a server of a application.

                      2 votes
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                      • Granular Billing System with API Integration

                        Granular Billing System - Cloudways should create an Override Billing Setting on both Applications and Servers, so the Billing Setting for a Server would Override the Main Customer’s Billing Settings. The same way, the Application Billing Setting would Override both Server's and Main Customer’s Billing Settings.

                        API integration would allow my customers to Hire Servers (or Applications in one of my Servers) directly from my website, and have it deployed at my Cloudways Account. But Billed to each Customer’s Credit Card or PayPal account, via those Override Settings and API.

                        I really hope you guys (Cloudways) can implement this at…

                        1 vote
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                        • CLI interface

                          Option to enter a CLI or directory tree view of the server to delete files etc. sftp is slower and messier if I just want to delete a WordPress theme or plugin.

                          1 vote
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                          • Server Share Billing is Unfair

                            In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

                            Let me break this down:

                            Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

                            Then Cloudways is charging 7$x2 = 14$ from both the users.

                            "USER B" is getting only CloudWays Console features with the shared server. All the resources are same

                            Same 512MB ram, Single core Cpu, and 20 GB SSD.

                            But still, he has to pay total 7$…

                            17 votes
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                            • Make it ready - like any other hosting

                              Server should be ready with domain, email handling, mysql, phpmyAdmin, email client, dns management, this should be ready & easy will save lot of time.

                              1 vote
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                              • Server some of server logs better to share with user (such as mail log)

                                it can save time for both side (users and cloudway support)

                                1 vote
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                                • Add a console to manage email aliases

                                  Hello, I suggest you add a console to manage email aliases to arrive in email boxes of created email accounts managed in Rackspace. Other hosts do that, and I like to be flexible with creating aliases. Thx.

                                  1 vote
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                                  • Add password reset button to Webmail

                                    I suggest you add a button on http://webmail.emailsrvr.com/a/index.php?fail=1 to reset the passwords. Thx.

                                    1 vote
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                                    • This name can not be added.

                                      I registered a domain name with a provider in my language. I do not have a domain name in English. And I cannot add this domain name to cloudways system. What I added was another name. Example of my domain name is www.บัญชี.net, This name can not be added.The name is added instead, www.xn--b3cf2bwfwa.net .I just added a comment. Your service of cloudways is very good already for me. thank you very much.

                                      1 vote
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                                      • Monitor All Servers and Resources On Single Page With Visuals

                                        As of now, you have to click on each server, then go to resources and then select specific resource. This is time consuming. Also, the data is displayed as line graph which is very visually polished or clean looking.

                                        I recommend that you have a "overview" or "snapshot" area that show you the health/resources/stats for all the servers on your account. Perhaps showing colors Green to Red pie charts to show you quick overview of ALL resource (memory, CPU, hdisk, bandwidth, etc) of ALL servers.

                                        Thank you.

                                        2 votes
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                                        • Edits needed for the basic CRON job creation

                                          When you create a new CRON job in the basic view it needs to put single quotes around the URL so it works for URL's with double URL parameters (GET variables), the & (amp) sign is the one who creates issues, i think.

                                          1 vote
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