Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. GUI of the Access Details

    Please move in the GUI of the Access Details;
    Url and Username and Password.

    The Url is in no direct correlation to the username and password.

    I spent a fucking hour on support as he tried to work out why they werent working. Completely rediculous. The details are ONLY stored for wp-admin within the database mysql.

    The fact that you have SSH and SFTP on the right, and these are the username and password for them, is just poor poor GUI design.

    Would be nice if you put "wordpress login" details underneath the URL FOR WORDPRESS.

    And the SSH and…

    1 vote
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      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Add Web Based File manager Like KodExplorer

      We need a feature like they provide in the cpanel and other many hosting of web based file manager.
      The kodexplorer is one of the most advanced web based file managers.
      Please add this feature, it's really hard to use ftp for many reasons.

      7 votes
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        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Better Git prompts

        It would be great to have better Git prompts so you can see what branch you are in as well as other info. This works great, https://github.com/magicmonty/bash-git-prompt.

        I use it now but I have to install it in private_html and run 'source .bash-git-prompt/gitprompt.sh' in that directory every time I log in.

        It would be great to have it done automatically in .bashrc. Or, even better, let users be able to have a personalized .bashrc.

        2 votes
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          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Remote access to the database by IP.

          It is very important to provide a screen to add remote connection IPs to the database via software. Blocking access for security reasons is

          2 votes
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            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • support removal of projects

            The title says it all I guess. There could be a lock for projects that have been assigned, but as nothing dreadful happens to the application, this would not be a necessary condition. A warning might be enough.

            2 votes
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              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Have team members create their own support tickets (not on behalf of me)

              Hi,

              I would like to give team members support access but just their own access. Not on my behalf. The team members are in this case separate customers so they only need to see their own tickets and create only tickets according their own application.

              Cheers,
              Jaap

              1 vote
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                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • STOP USING AJAX FOR SAVING CONSOLE CHANGES!!

                It's slower than traditional POST/submit button. Pain in the backside when having to make multiple changes. Please sort.

                18 votes
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                  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow option to overlay 2-3 monitoring graphs

                  If we could overlay/combine the graphs for, say, incoming and outgoing traffic in the same graph, or free RAM vs. incoming traffic, etc. that would be more useful than only being able to view one graph at a time.

                  2 votes
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                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Progressive Web App (PWA)

                    Make your web console a progressive web app so that we can install directly to our android/ios home screens using "Add to ..." button.

                    Also add a service worker for offline access of already loaded data.

                    1 vote
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                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automatic SFTP Credentials

                      When setting up a new application, generating SFTP details would be a great idea, this should work for the current logged in user.

                      This would make the setup process even easier, let's face it we all use SFTP (with our deployment servers), why do we need to do this manually

                      Thanks
                      Bob

                      3 votes
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                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • 7 votes
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                          2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cloudways Support Ticketing Platform should work independently.

                          Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

                          Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

                          Kindly work on this process flow.

                          Thanks.

                          5 votes
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                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Display apps in two or three columns

                            The apps lists currently shows all apps using a single column layout. That is all good when managing the account through a smartphone, but not so much when doing it via the desktop browser - even more so when there are tens of apps (my case; I run a small web hosting/web design service).

                            I suggest that the apps list should display apps in two or three column layouts. I believe it would be much easier to find whatever app I'm looking for. Also, a text search would not be that bad.

                            BTW this is how ManageWP shows its websites…

                            3 votes
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                              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • More mysql config options

                              It would be nice to have more granular access to the mysql/mariadb configuration. A few more items that would be good to be able to configure:

                              query_cache_size
                              join_buffer_size
                              tmp_table_size
                              max_heap_table_size

                              11 votes
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                                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • CloudwaysBot Auto-Scale alerts

                                Please tell us what server has been autoscaled, currently not ver helpful.

                                1 vote
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                                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add option to reset back ownership of files / folder to app user (chown)

                                    Right now we can reset permission in APPLICATION SETTINGS, which is very helpful when you want to delete files, etc. But there is no option to revert back to the ownership to app user.
                                    It will be very handy to have this instead of asking staff to run a chown.

                                    8 votes
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                                      2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Please add option to "set timeout for php-fpm" to prevent nginx timeout problem

                                      Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgi_read_timeout in Nginx configuration.

                                      1 vote
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                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Interface option to restore local backups

                                        I need a option in platform to restore the local backup... Today the only way to restore a local backup is manual.

                                        6 votes
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                                          1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow Server Selection When Setting Up A CloudwaysBot Channel

                                          I currently run more than 20 Cloudways servers for various different businesses and projects. I love the functionality added with CloudwaysBot to receive notifications about my servers, but it is missing one critical feature, the ability to specify the servers (or even apps) that should apply to a specific channel. For instance, for one of my 20 servers, we use Slack heavily. I would love to setup a Slack integration that sends all CloudwaysBot notifications from that server. This is currently not possible. Channels in CloudwaysBot apply to all servers and all applications in your account. I would have to…

                                          1 vote
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                                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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