Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. SMTP settings at the application level

    I would like to set SMTP credentials in a per application basis, that would give us the ability to send emails using a different SMTP account for each application/website.

    2 votes
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      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Not able to install the server dependencies - php-ssh2 & php5.6-zip

      Can you add these "php-ssh2 & php5.6-zip" modules my server now? We are not able to install these by using 'apt-get install' command. It shows error "E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied)" . Even cloudways support teams are not able to install.

      1 vote
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        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Support Oceandigital DNS

        Please add posibility to use Oceandigital DNS in cloudways panel.

        2 votes
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          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Monitor All Servers and Resources On Single Page With Visuals

          As of now, you have to click on each server, then go to resources and then select specific resource. This is time consuming. Also, the data is displayed as line graph which is very visually polished or clean looking.

          I recommend that you have a "overview" or "snapshot" area that show you the health/resources/stats for all the servers on your account. Perhaps showing colors Green to Red pie charts to show you quick overview of ALL resource (memory, CPU, hdisk, bandwidth, etc) of ALL servers.

          Thank you.

          9 votes
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            2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • add max_file_uploads to server PHP settings

            add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

            11 votes
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              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Add bandwidth monitoring for CDN

              I need to know how much I will get charged by enabling CloudwaysCDN

              7 votes
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                1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Granular Billing System with API Integration

                Granular Billing System - Cloudways should create an Override Billing Setting on both Applications and Servers, so the Billing Setting for a Server would Override the Main Customer’s Billing Settings. The same way, the Application Billing Setting would Override both Server's and Main Customer’s Billing Settings.

                API integration would allow my customers to Hire Servers (or Applications in one of my Servers) directly from my website, and have it deployed at my Cloudways Account. But Billed to each Customer’s Credit Card or PayPal account, via those Override Settings and API.

                I really hope you guys (Cloudways) can implement this at…

                2 votes
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                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Add total memory usage (including buffers/cache) to monitoring tab for autoscaling Kyup servers

                  Kyup autoscaling triggers from total memory usage (including cache and buffers) however that statistic is not viewable from the Cloudways dashboard. The Free Memory chart reports the available memory +/- buffers and cache.

                  This causes confusion for users of Kyup, since scaling may occur unexpectedly when comparing to stats in the monitoring tab.

                  1 vote
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                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Chrome on Mac Errors on Forms

                      Lots of admin area forms dont submit on Chrome on a Mac, for example Settings and Packages gives error:

                      "settings:1 Form submission failed, as the <SELECT> element named '.display_errors' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')"

                      1 vote
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                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • notification when installation application is done

                        It would be nice that the CloudwaysBot also send a notification when a installation is done for a server of a application.

                        2 votes
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                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Server Share Billing is Unfair

                          In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

                          Let me break this down:

                          Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

                          Then Cloudways is charging 7$x2 = 14$ from both the users.

                          "USER B" is getting only CloudWays Console features with the shared server. All the resources are same

                          Same 512MB ram, Single core Cpu, and 20 GB SSD.

                          But still, he has to pay total 7$…

                          19 votes
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                            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • CLI interface

                            Option to enter a CLI or directory tree view of the server to delete files etc. sftp is slower and messier if I just want to delete a WordPress theme or plugin.

                            1 vote
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                              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make it ready - like any other hosting

                              Server should be ready with domain, email handling, mysql, phpmyAdmin, email client, dns management, this should be ready & easy will save lot of time.

                              1 vote
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                                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Server some of server logs better to share with user (such as mail log)

                                it can save time for both side (users and cloudway support)

                                1 vote
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                                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a console to manage email aliases

                                  Hello, I suggest you add a console to manage email aliases to arrive in email boxes of created email accounts managed in Rackspace. Other hosts do that, and I like to be flexible with creating aliases. Thx.

                                  1 vote
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                                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add password reset button to Webmail

                                    I suggest you add a button on http://webmail.emailsrvr.com/a/index.php?fail=1 to reset the passwords. Thx.

                                    1 vote
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                                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • This name can not be added.

                                      I registered a domain name with a provider in my language. I do not have a domain name in English. And I cannot add this domain name to cloudways system. What I added was another name. Example of my domain name is www.บัญชี.net, This name can not be added.The name is added instead, www.xn--b3cf2bwfwa.net .I just added a comment. Your service of cloudways is very good already for me. thank you very much.

                                      1 vote
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                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Edits needed for the basic CRON job creation

                                        When you create a new CRON job in the basic view it needs to put single quotes around the URL so it works for URL's with double URL parameters (GET variables), the & (amp) sign is the one who creates issues, i think.

                                        1 vote
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                                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Display the access status on applications page

                                          In the application overview page: https://platform.cloudways.com/apps it would be usual to highlight whether application access has been disabled. Very handy when managing many applications with different statuses. Example mockup: https://ibb.co/mbJzTw

                                          3 votes
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                                            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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