Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudways Support Ticketing Platform should work independently.

    Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

    Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

    Kindly work on this process flow.

    Thanks.

    5 votes
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    • Limit or throttle bandwidth in case of abuse

      The cost can be very huge in case of bandwidth abuse with Amazon and Google servers because charges will be as per usage.

      To avoid these huge costs, I suggest to limit or throttle the bandwidth in case of abuse, e.g. a maximum bandwidth setting in the account console.

      13 votes
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      • Display apps in two or three columns

        The apps lists currently shows all apps using a single column layout. That is all good when managing the account through a smartphone, but not so much when doing it via the desktop browser - even more so when there are tens of apps (my case; I run a small web hosting/web design service).

        I suggest that the apps list should display apps in two or three column layouts. I believe it would be much easier to find whatever app I'm looking for. Also, a text search would not be that bad.

        BTW this is how ManageWP shows its websites…

        3 votes
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        • More mysql config options

          It would be nice to have more granular access to the mysql/mariadb configuration. A few more items that would be good to be able to configure:

          query_cache_size
          join_buffer_size
          tmp_table_size
          max_heap_table_size

          11 votes
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          • CloudwaysBot Auto-Scale alerts

            Please tell us what server has been autoscaled, currently not ver helpful.

            1 vote
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            • 1 vote
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              • Add option to reset back ownership of files / folder to app user (chown)

                Right now we can reset permission in APPLICATION SETTINGS, which is very helpful when you want to delete files, etc. But there is no option to revert back to the ownership to app user.
                It will be very handy to have this instead of asking staff to run a chown.

                8 votes
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                • Please add option to "set timeout for php-fpm" to prevent nginx timeout problem

                  Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgi_read_timeout in Nginx configuration.

                  1 vote
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                  • Allow Server Selection When Setting Up A CloudwaysBot Channel

                    I currently run more than 20 Cloudways servers for various different businesses and projects. I love the functionality added with CloudwaysBot to receive notifications about my servers, but it is missing one critical feature, the ability to specify the servers (or even apps) that should apply to a specific channel. For instance, for one of my 20 servers, we use Slack heavily. I would love to setup a Slack integration that sends all CloudwaysBot notifications from that server. This is currently not possible. Channels in CloudwaysBot apply to all servers and all applications in your account. I would have to…

                    1 vote
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                    • Interface option to restore local backups

                      I need a option in platform to restore the local backup... Today the only way to restore a local backup is manual.

                      5 votes
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                      • Enable/Disable PHP modules via the dashboard

                        Have the ability to enable/disable many of the more popular PHP modules via the dashboard so that we wouldn't have to request it via a support ticket or call support to get it installed.

                        1 vote
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                        • Allow customization of application icons

                          It would be easier to differentiate projects if the icon associated with them could be customized.

                          7 votes
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                          • Seperate CloudwaysBot Auto-Scale alerts into UP and DOWN

                            We're only want to know when it goes up!

                            1 vote
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                            • Update application Layout

                              Update the application list to cards or smaller, I can only see 5 apps before the fold on my screen, would be better to have a grid of apps.

                              2 votes
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                              • Add SFTP details in api

                                The current API doesn't enable a user to retrieve Application SFTP credentials, adding this in shouldn't be hard.

                                There is also some weird data in the current server list

                                "sys_user": "user",
                                "sys_password": "password",

                                Not sure what this is used for.

                                Also having the ability to set SFTP username and password on an application is a must. You can update the master username and password of the server so why not application SFTP?

                                1 vote
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                                • Allow arrow key navigation from console search

                                  Would be great is after performing a search, you can press down on the arrow key to select the application required from the returned results.

                                  1 vote
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                                  • Exclusions for New Relic Browser Monitoring / RUM for AMP pages

                                    New Relic injects its Javascript for RUM / Browser monitoring on all pages in an application. That includes /amp pages (thats Googles mobile friendly fast loading pages). When New Relic is on, it adds Javascript to every page - but Google does not allow Javascript on AMP pages

                                    I see its possible to disable New Relic when using PHP implementation, would be great if you guys looked at how its implemented on your platform and allowed exclusions for WordPress AMP. (This might be a problem with Facebook Instant Articles as well?).

                                    Turning off the browser monitoring (in New Relic ->…

                                    4 votes
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                                    • Add The Ability To Print Or Export The List Of Servers And Applications In Our Accounts

                                      It would be nice to be able to print or export a list of servers and applications in our accounts. Accounting would like to see what the Cloudways invoices are for. I am now having to keep a separate list of servers and applications in order to answer those questions. Of course, I can see the information I need in our console but there's no way to print or export the list.

                                      1 vote
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                                      • Add ability to clone server with different SQL/PHP versions

                                        I found that you cannot clone an application and select "New Server" if the application you are cloning is from a server that has a higher PHP or SQL version than the other.

                                        Would like to see "New Server" scale in terms of the packages that are installed on the server during the clone versus just failing after 10 minutes.

                                        1 vote
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                                        • The ability to set up client hosting accounts directly from within our own account.

                                          The ability to set up client hosting accounts directly from within our own account and have them linked to have direct access without having to log out, log into the other account, set up migrations, etc

                                          This would save the 2 week free trial that my clients don't need. They are only using you because I am suggesting/making them so they don't need anything free. You make more money and it makes our life easier and saves us time.

                                          4 votes
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