Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow option to overlay 2-3 monitoring graphs

    If we could overlay/combine the graphs for, say, incoming and outgoing traffic in the same graph, or free RAM vs. incoming traffic, etc. that would be more useful than only being able to view one graph at a time.

    2 votes
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    • Progressive Web App (PWA)

      Make your web console a progressive web app so that we can install directly to our android/ios home screens using "Add to ..." button.

      Also add a service worker for offline access of already loaded data.

      1 vote
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      • Automatic SFTP Credentials

        When setting up a new application, generating SFTP details would be a great idea, this should work for the current logged in user.

        This would make the setup process even easier, let's face it we all use SFTP (with our deployment servers), why do we need to do this manually

        Thanks
        Bob

        3 votes
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        • 6 votes
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          • Limit or throttle bandwidth in case of abuse

            The cost can be very huge in case of bandwidth abuse with Amazon and Google servers because charges will be as per usage.

            To avoid these huge costs, I suggest to limit or throttle the bandwidth in case of abuse, e.g. a maximum bandwidth setting in the account console.

            14 votes
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            • Cloudways Support Ticketing Platform should work independently.

              Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

              Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

              Kindly work on this process flow.

              Thanks.

              5 votes
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              • Display apps in two or three columns

                The apps lists currently shows all apps using a single column layout. That is all good when managing the account through a smartphone, but not so much when doing it via the desktop browser - even more so when there are tens of apps (my case; I run a small web hosting/web design service).

                I suggest that the apps list should display apps in two or three column layouts. I believe it would be much easier to find whatever app I'm looking for. Also, a text search would not be that bad.

                BTW this is how ManageWP shows its websites…

                3 votes
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                • More mysql config options

                  It would be nice to have more granular access to the mysql/mariadb configuration. A few more items that would be good to be able to configure:

                  query_cache_size
                  join_buffer_size
                  tmp_table_size
                  max_heap_table_size

                  11 votes
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                  • CloudwaysBot Auto-Scale alerts

                    Please tell us what server has been autoscaled, currently not ver helpful.

                    1 vote
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                    • 1 vote
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                      • Add option to reset back ownership of files / folder to app user (chown)

                        Right now we can reset permission in APPLICATION SETTINGS, which is very helpful when you want to delete files, etc. But there is no option to revert back to the ownership to app user.
                        It will be very handy to have this instead of asking staff to run a chown.

                        8 votes
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                        • Please add option to "set timeout for php-fpm" to prevent nginx timeout problem

                          Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgi_read_timeout in Nginx configuration.

                          1 vote
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                          • Allow Server Selection When Setting Up A CloudwaysBot Channel

                            I currently run more than 20 Cloudways servers for various different businesses and projects. I love the functionality added with CloudwaysBot to receive notifications about my servers, but it is missing one critical feature, the ability to specify the servers (or even apps) that should apply to a specific channel. For instance, for one of my 20 servers, we use Slack heavily. I would love to setup a Slack integration that sends all CloudwaysBot notifications from that server. This is currently not possible. Channels in CloudwaysBot apply to all servers and all applications in your account. I would have to…

                            1 vote
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                            • Interface option to restore local backups

                              I need a option in platform to restore the local backup... Today the only way to restore a local backup is manual.

                              5 votes
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                              • Allow customization of application icons

                                It would be easier to differentiate projects if the icon associated with them could be customized.

                                8 votes
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                                • Enable/Disable PHP modules via the dashboard

                                  Have the ability to enable/disable many of the more popular PHP modules via the dashboard so that we wouldn't have to request it via a support ticket or call support to get it installed.

                                  1 vote
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                                  • Seperate CloudwaysBot Auto-Scale alerts into UP and DOWN

                                    We're only want to know when it goes up!

                                    1 vote
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                                    • Update application Layout

                                      Update the application list to cards or smaller, I can only see 5 apps before the fold on my screen, would be better to have a grid of apps.

                                      2 votes
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                                      • Add The Ability To Print Or Export The List Of Servers And Applications In Our Accounts

                                        It would be nice to be able to print or export a list of servers and applications in our accounts. Accounting would like to see what the Cloudways invoices are for. I am now having to keep a separate list of servers and applications in order to answer those questions. Of course, I can see the information I need in our console but there's no way to print or export the list.

                                        2 votes
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                                        • Add SFTP details in api

                                          The current API doesn't enable a user to retrieve Application SFTP credentials, adding this in shouldn't be hard.

                                          There is also some weird data in the current server list

                                          "sys_user": "user",
                                          "sys_password": "password",

                                          Not sure what this is used for.

                                          Also having the ability to set SFTP username and password on an application is a must. You can update the master username and password of the server so why not application SFTP?

                                          1 vote
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