Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Interface option to restore local backups

    I need a option in platform to restore the local backup... Today the only way to restore a local backup is manual.

    5 votes
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    • Enable/Disable PHP modules via the dashboard

      Have the ability to enable/disable many of the more popular PHP modules via the dashboard so that we wouldn't have to request it via a support ticket or call support to get it installed.

      1 vote
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      • Allow customization of application icons

        It would be easier to differentiate projects if the icon associated with them could be customized.

        7 votes
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        • Seperate CloudwaysBot Auto-Scale alerts into UP and DOWN

          We're only want to know when it goes up!

          1 vote
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          • Update application Layout

            Update the application list to cards or smaller, I can only see 5 apps before the fold on my screen, would be better to have a grid of apps.

            2 votes
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            • Add SFTP details in api

              The current API doesn't enable a user to retrieve Application SFTP credentials, adding this in shouldn't be hard.

              There is also some weird data in the current server list

              "sys_user": "user",
              "sys_password": "password",

              Not sure what this is used for.

              Also having the ability to set SFTP username and password on an application is a must. You can update the master username and password of the server so why not application SFTP?

              1 vote
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              • Allow arrow key navigation from console search

                Would be great is after performing a search, you can press down on the arrow key to select the application required from the returned results.

                1 vote
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                • Exclusions for New Relic Browser Monitoring / RUM for AMP pages

                  New Relic injects its Javascript for RUM / Browser monitoring on all pages in an application. That includes /amp pages (thats Googles mobile friendly fast loading pages). When New Relic is on, it adds Javascript to every page - but Google does not allow Javascript on AMP pages

                  I see its possible to disable New Relic when using PHP implementation, would be great if you guys looked at how its implemented on your platform and allowed exclusions for WordPress AMP. (This might be a problem with Facebook Instant Articles as well?).

                  Turning off the browser monitoring (in New Relic ->…

                  4 votes
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                  • Add The Ability To Print Or Export The List Of Servers And Applications In Our Accounts

                    It would be nice to be able to print or export a list of servers and applications in our accounts. Accounting would like to see what the Cloudways invoices are for. I am now having to keep a separate list of servers and applications in order to answer those questions. Of course, I can see the information I need in our console but there's no way to print or export the list.

                    1 vote
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                    • Add ability to clone server with different SQL/PHP versions

                      I found that you cannot clone an application and select "New Server" if the application you are cloning is from a server that has a higher PHP or SQL version than the other.

                      Would like to see "New Server" scale in terms of the packages that are installed on the server during the clone versus just failing after 10 minutes.

                      1 vote
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                      • The ability to set up client hosting accounts directly from within our own account.

                        The ability to set up client hosting accounts directly from within our own account and have them linked to have direct access without having to log out, log into the other account, set up migrations, etc

                        This would save the 2 week free trial that my clients don't need. They are only using you because I am suggesting/making them so they don't need anything free. You make more money and it makes our life easier and saves us time.

                        4 votes
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                        • 3 votes
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                          • 1 vote
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                            • Allow NGINX - SSL - Config for SSL-Stapling

                              Presently there is not a way to modify NGINX's SSL configuration.

                              I am looking to be able to configure Nginx server to use OCSP Stapling.

                              Edit site’s SSL configuration file to Add the following directives INSIDE the “server { }” block:

                              ssl_stapling on;
                              ssl_stapling_verify on;

                              This will reduce the SSL overhead abnd speed up performance.

                              1 vote
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                              • UI improvement for Delete Server/App sequence

                                Suggestion: Change the Delete confirmation for deleting an app or server to type DELETE Server Name or DELETE Application name or something.

                                Reason: The process for deleting a Server or an Application is exactly the same, same buttons, same location, etc. It is just a matter of which screen you are on when you initiate the delete sequence. And although the Console does a good job of showing what you are about to delete, the comfortable and clumsy user (like myself) often doesn't pay attention and just types DELETE (because that is the process). Thus, it can be easy to…

                                1 vote
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                                • Add tmux to terminal

                                  Would be nice to have a tmux sessions to use one connection to a server. This will become more popular when you add the load balancing some of infrastructures may hide child nodes from internet, but use the internal network instead

                                  3 votes
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                                  • Choose what time of the day do Backups

                                    Sometimes I notice high cpu usage in the middle of the day and is because of the automatic backups, would be great if is possible to choose what time of the day doing that.

                                    8 votes
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                                    • Put the Application URL on the front screen.

                                      have 70 websites across 5 servers, its hard to know which are live and which are DEV sites. Putting the URL on the front page would make this much better to manager, I could tell at a glance which was dev vs live. Also, on the link to go to the website from the console, I cannot right click the link and open in a new tab, so this prevents me from keeping my place in my long list of 70 applications

                                      2 votes
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                                      • Adding subdomains pointing to the existing directories in application or external site

                                        I was surprised to know that that you cannot add a subdomain and point to your existing directories. even pointing to other domains.This features was there in cpanel from beginning and it is quite useful. Especially this features helps to server make the site much more faster in magento by making subdomains for stating content like media, js etc and configure in magento application. I had this setup in my earlier hosting making the site to load ~1 sec. I have moved the site to cloudways now it loads ~4 seconds

                                        35 votes
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                                        • Monthly bandwidth on per app basis

                                          It would be great to see what app consumes most of the bandwidth.

                                          15 votes
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