Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Click & Go Application Credentials visible for Master User

    We were used to have all credentials in that spot, could be a good idea set them to be viewed for master access, inserting the “Master user” as the first member of the team?

    Why i need to add a new member (that is a copy of myself account) with another email, plus I want all my work email on the one you have already to contact me

    3 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

      Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

      Let me know if I am missing something.

      Cloudways Team

    • Support for creating CSR for multiple domains (SAN)

      Your platform supports SAN and Wildcard SSL certs but the CSR creator under Application Management does not support multiple domains and it gives error "Enter Domain name in correct format" when I typed in my domains under it. Seems like it supports one domain only so it should be updated.

      5 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        under review  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Be able to name backups

        It is good to be able to name backups like wpengine hosting does. here in cloudways backups are named by creation date but I think it is good to name backups manually.

        11 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Xcache

          there is no option for Xcache instead of APC Cache, can you please include it

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Fine grain team member permissions

            Please add permissions/restrictions for:

            Purchasing additional services
            Scaling the server
            Changing packages
            Managing Addons

            10 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Fix the ClicknGo functions that don't work in Firefox

              There's no way Cloudways should have functionality in the ClicknGo console that fails outright when using Firefox. (Specifically referring to clicktocopy buttons). At this point in time, cross-browser functionality should be a given, especially for admin pages.

              Either implement the extra functionality in a way that is compatible with all major browsers, create an automatic fallback solution for no-supported browsers, or at the very least, put a notation on each non-compatible function marking the browsers with which it will not work. As it is now, it's a major frustration that makes Cloudways look amateurish when the reason for the failure…

              2 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

                We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

                Cloudways Team

              • COLOR BLINDNESS

                A lot of people are red/green color blind. Its nearly impossible for me to distinguish that round red/green DOT that represents a server's health status. Maybe change the icon itself to something more descriptive (Server Online, Server Offline, etc.), or put a mouse-over description.

                5 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

                  Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Use Zeroclipboard instead of flash for the "click-to-copy" functionality

                    just a request - on the application dashboard, you have all the usernames and passwords for various things (DB, Admin, SFTP, SSH). All of these use flash - it is very hard to use this on Linux machines. Please use what Github uses - Zeroclipboard. See how easily you can copy paste the "SSH Clone URL" on the right side of github: https://github.com/z…om/zeroclipboard/zeroclipboard . it will be massively useful for people like me

                    3 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Clone from one server to another multiple times (change user on clone)

                      When you clone an app from one server to another, it keeps the same Unix/Linux user and MySQL database name, user and password. Thus, if you clone an app from one server to another, you can't repeat the process later, unless you delete the 1st clone.

                      We like to start with a base WP template app and another for WooCommerce. Then each time we start a new project we clone one of those templates to the server it's going to run on. Unfortunately after we do it from the server where the template resides to a new server, one time,…

                      11 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                        The logic behind keeping same creds is that many people use this feature to create test/dev environments, so it is convenient for them to have it like this.

                        In any case, for the flow you mention, you could clone a template from server A to server B. Then on server B, keep the first copy of the app as a template and clone it (on the same server) as many times as needed. Cloning on the same server changes all credentials, so this should work for you?.

                        Cloudways Team

                      • Backup single applications

                        Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

                        Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

                        - Actually, we need to take a full server backup, which takes several minutes ;
                        - I f we could made a backup of this single app, it would take 90% less time.

                        This could be placed at the same level than RESTORE…

                        168 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • 6 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Password protecting apps from console (via htpasswd)

                            I want to get this option in console to password protect my apps which can be done via creating htpasswd on the server. Will reduce the hassle :)

                            9 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Client specific billing for apps or servers

                              Could you guys add in a client billing feature like they have at https://wpoven.com/?
                              You can enter clients attached to applications and bill them monthly through the site control panel. It would be the cherry on top for Cloudways.

                              19 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Better app submission

                                The process should be:

                                1 - Type of the app (Wordpress, Prestashop...)
                                2 - Name of the app (My Application)
                                3 - Primary Domain (myappdomain.com)
                                4 - SSH Key (Yes[] - No[] and if yes "Paste you SSH Key)

                                Actually these steps means 3 app restarts and 5 minutes, with all these steps at the app creation time it would take no more than 1mn.

                                15 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to backup just the database and restore it from the console.

                                  Ability to backup just the database and restore it from the console.

                                  8 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                    You can easily achieve this via the Dump and Import features of the Click&Go Mysql Manager from console. We think that this should be enough for most cases.

                                    Cloudways Team

                                  • Less drag'n'drop sensitivity

                                    The drag'n'drop sensitivity of the sections in the server and app overview page are very high, making it almost impossible to click the open and close button without triggering a sorting instead. Specially when using a wacom stylus.

                                    You might want to consider adding som sort of "min. drag distance before sorting" to each section to avoid unintentionally sorting events.

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Full URL path to files to Application Management tab

                                      This is the part of the file path that precedes your document root (eg /home/<your-id>.cloudwaysapps.com/<your-user>/public_html/public_html/). This is relatively easy to find but simply posting it as part of the application information would save needless steps.

                                      7 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • git deployment in a folder

                                        Git deployment in Click&Go console start automatically in the document root folder. If my git repository do not contains the document root folder then i can't use the click&go console, without changing my git repository. This is avoided also if i have more repositories in the same document root. I would like the click&go console to have a destination folder to deploy in.

                                        7 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • More Integrations..

                                          I'd like to see add-ons/integrations for services like:
                                          - Segment.io
                                          - CloudFlare
                                          - New Relic
                                          - Pingdom/StatusCake

                                          77 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base