Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Force git pull deploys

      Be able to force a git pull deploy. When you try to deploy a significant change in the app code you get merge errors, that could be avoided if the pulls were forced.

      7 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Projects - Bulk Create Projects

        Bulk Add and Edit Projects

        It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

        2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Specify time of day for backups

          It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.

          Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.

          Thanks

          15 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Show Varnish authentication key in the console

            I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

            Could this show in the console or something?

            https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

            5 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Hide server details from Team Members with limited application access

              When I give limited access to team members the first console screen after they login it shows the server details - server type, disk, etc.

              I want to give application access to my clients but I don't want them seeing the level of server I have them on. It would be better to either not show the server details or go straight into the application dashboard.

              28 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

                We are not going to implement it on old console as it should be out of the way in short time.

                Cloudways Team

              • Better Cron hinting

                I would like to see better Cron schedule hinting. I was attempting to set up my cron tasks for a Laravel application and I had to resort to getting help from support. I never would have been able to guess the proper directory without help.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Make a system to schedule server size changes by time and date.

                  We increase our server size from small to medium for class times when our students take Moodle quizzes, then we have to reset the server to small for off-peak times. It's a real hassle to do this manually four times per week, so if we could schedule server size changes in advance this would be a big help. I'm sure that many other users would also appreciate being able schedule server size changes for peak usage times.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to upload or enter .env information

                    Be able to upload a .env file, or enter the .env key/pair values in the console. Many frameworks (such as Laravel) utilise the .env file to change configuration between dev and prod, and they should never be pushed via git.

                    9 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide other PHP log settings or tighter log control

                      Please provide better control or more PHP logging options (ie turning off warnings). Right now I can't turn off certain debug output that is inconsequential, yet seriously affects my server performance.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • File and Folder Permission Setting

                        Hello,
                        if I chosen your platform;
                        Seems; 've always preferred speed and quickness setup.
                        However, I am not able to set permission for my predefined files and folders by using filezilla or dreamweaver. Which is normal and acceptable! But I do not have to learn SSH command string to set these simple permission. This is not my job. Why do not you develop an application for this important issue, so we need to set some permission according to wordpress security plugins.. Then; we may need to change them quickly. It is always required.
                        I believe, you are trying to develop…

                        9 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • 15 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add LOCALE settings to PHP configuration

                            It would be useful to be able to set the LOCALE setting for php.

                            5 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Improved mysql manager with search and replace functionality

                              The current administrator is fast and lightweight but it needs a little more functionality. For example it would be nice to have a "search" option within a table and once you get the result set to have the option to modify, delete, etc. Currently if you want to modify the record 10.000 in a table you have to display up to that record and then you get the option to modify it. If you do a query to list only your record 10.000 there is no option to modify it. Yes, it can all be done with queries... but that…

                              37 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Click & Go Application Credentials visible for Master User

                                We were used to have all credentials in that spot, could be a good idea set them to be viewed for master access, inserting the “Master user” as the first member of the team?

                                Why i need to add a new member (that is a copy of myself account) with another email, plus I want all my work email on the one you have already to contact me

                                3 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                  Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

                                  Let me know if I am missing something.

                                  Cloudways Team

                                • Support for creating CSR for multiple domains (SAN)

                                  Your platform supports SAN and Wildcard SSL certs but the CSR creator under Application Management does not support multiple domains and it gives error "Enter Domain name in correct format" when I typed in my domains under it. Seems like it supports one domain only so it should be updated.

                                  5 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    under review  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Be able to name backups

                                    It is good to be able to name backups like wpengine hosting does. here in cloudways backups are named by creation date but I think it is good to name backups manually.

                                    11 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Xcache

                                      there is no option for Xcache instead of APC Cache, can you please include it

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fine grain team member permissions

                                        Please add permissions/restrictions for:

                                        Purchasing additional services
                                        Scaling the server
                                        Changing packages
                                        Managing Addons

                                        10 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Fix the ClicknGo functions that don't work in Firefox

                                          There's no way Cloudways should have functionality in the ClicknGo console that fails outright when using Firefox. (Specifically referring to clicktocopy buttons). At this point in time, cross-browser functionality should be a given, especially for admin pages.

                                          Either implement the extra functionality in a way that is compatible with all major browsers, create an automatic fallback solution for no-supported browsers, or at the very least, put a notation on each non-compatible function marking the browsers with which it will not work. As it is now, it's a major frustration that makes Cloudways look amateurish when the reason for the failure…

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                            Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

                                            We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

                                            Cloudways Team

                                          • Don't see your idea?

                                          Feedback and Knowledge Base