Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 18 votes
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      3 comments  ·  Add-ons  ·  Admin →
    • A " file manager " on the lines of Cpanel

      A file manager like Cpanel is all that i felt missing on your services and I tried the SFTP but its so clumsy compared to the file manager . The web is expanding and a lot of non techies are coming on board . All os us need our life to be as less technical as possible . Not just for us , but for your own rise in business , please consider adding a file manager .

      15 votes
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        1 comment  ·  Add-ons  ·  Admin →
      • Accept custom commands for Supervisord

        Accept custom commands like 'php artisan horizon'

        2 votes
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          0 comments  ·  Add-ons  ·  Admin →
        • Install php-trader library

          php trader is a powerful library for financial calculations.

          1 vote
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            0 comments  ·  Add-ons  ·  Admin →
          • DNS Made Easy - failover records

            I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

            However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

            Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

            Please could you consider making the DNS Failover feature available.

            1 vote
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              0 comments  ·  Add-ons  ·  Admin →
            • Cloudways Rackspace webmail needs to be SSL / HTTPS

              When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

              When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

              1 vote
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                0 comments  ·  Add-ons  ·  Admin →
              • Allow to add additional IP address

                Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

                Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

                13 votes
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                  0 comments  ·  Add-ons  ·  Admin →
                • 1 vote
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                    0 comments  ·  Add-ons  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Add-ons  ·  Admin →
                    • add elastic email usage graph to monitoring

                      I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

                      7 votes
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                        2 comments  ·  Add-ons  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Add-ons  ·  Admin →
                        • Notification when Elastic Mail quota is reached.

                          My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

                          6 votes
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                            1 comment  ·  Add-ons  ·  Admin →
                          • Have a setting to include a timeout option on Supervisord or not

                            Laravel's queue:work don't have --timeout option, so it will be good if we can choose to exclude the timeout field on Supervisord setting.

                            1 vote
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                              0 comments  ·  Add-ons  ·  Admin →
                            • 3 votes
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                                2 comments  ·  Add-ons  ·  Admin →
                              • 1 vote
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                                  1 comment  ·  Add-ons  ·  Admin →
                                • Please support load balancer, this will help my site.

                                  Please support load balancer, this will help my site.

                                  4 votes
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                                    1 comment  ·  Add-ons  ·  Admin →
                                  • Include emacs editor by default

                                    Please include emacs editor by default like vim and nano.
                                    For People like me who are used to emacs, it's very difficult and time consuming to work on vim nano

                                    1 vote
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                                      0 comments  ·  Add-ons  ·  Admin →
                                    • Enable snapshots for DigitalOcean servers

                                      DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

                                      I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

                                      1 vote
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                                        0 comments  ·  Add-ons  ·  Admin →
                                      • Increase the password limit of the SendGrid (and other) SMTP providers

                                        We make use of the SendGrid API, which in this case, would use an API username and the actual key as the password. The API Key is just short of 70 characters, while the Cloudways password limit is 60 characters.

                                        Can you increase the password limit for SMTP from 60 characters to 70?

                                        Thank you!

                                        3 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Allow Agency Like Functionality - Client Pay

                                          Hi,

                                          I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

                                          1 vote
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                                            0 comments  ·  Add-ons  ·  Admin →
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