Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 8 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Add-ons  ·  Admin →
    • Allow to add additional IP address

      Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

      Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

      9 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Add-ons  ·  Admin →
      • A " file manager " on the lines of Cpanel

        A file manager like Cpanel is all that i felt missing on your services and I tried the SFTP but its so clumsy compared to the file manager . The web is expanding and a lot of non techies are coming on board . All os us need our life to be as less technical as possible . Not just for us , but for your own rise in business , please consider adding a file manager .

        4 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Add-ons  ·  Admin →
        • add elastic email usage graph to monitoring

          I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

          5 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Add-ons  ·  Admin →
          • Have a setting to include a timeout option on Supervisord or not

            Laravel's queue:work don't have --timeout option, so it will be good if we can choose to exclude the timeout field on Supervisord setting.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Add-ons  ·  Admin →
            • Notification when Elastic Mail quota is reached.

              My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

              5 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Add-ons  ·  Admin →
              • Include emacs editor by default

                Please include emacs editor by default like vim and nano.
                For People like me who are used to emacs, it's very difficult and time consuming to work on vim nano

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Add-ons  ·  Admin →
                • 2 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Add-ons  ·  Admin →
                  • Enable snapshots for DigitalOcean servers

                    DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

                    I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Add-ons  ·  Admin →
                    • Allow Agency Like Functionality - Client Pay

                      Hi,

                      I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Add-ons  ·  Admin →
                      • A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

                        A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Add-ons  ·  Admin →
                        • 1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Add-ons  ·  Admin →
                          • sftp access by code

                            installing/enabling SSH2 PECL extension

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Add-ons  ·  Admin →
                            • whmcs

                              Hi,

                              It is possible to install WHMCS Billing System on Cloud Hosting?

                              2 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Add-ons  ·  Admin →
                              • DTAP : Development, Testing, Acceptance and Production

                                It will be very nice when whe have a OTAP street so we can Develop, Testing, aceptance and production in 1, 2, 3, 4 steps to go live and go back.

                                something like: http://www.saisystems.com/sites/all/themes/avisione/images/testingGraphic2.png

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Add-ons  ·  Admin →
                                • Increase the password limit of the SendGrid (and other) SMTP providers

                                  We make use of the SendGrid API, which in this case, would use an API username and the actual key as the password. The API Key is just short of 70 characters, while the Cloudways password limit is 60 characters.

                                  Can you increase the password limit for SMTP from 60 characters to 70?

                                  Thank you!

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Add-ons  ·  Admin →
                                  • Rackspace Plus package (Email Hosting)

                                    offer the features of the rackspace plus email hosting package

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Add-ons  ·  Admin →
                                    • Offer Agency Plan

                                      I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Add-ons  ·  Admin →
                                      • add support for other app monitoring tools (datadog / appdynamics)

                                        Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

                                        I think you should provide more alternatives and not forcing users to use new relic.

                                        1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Please support load balancer, this will help my site.

                                          Please support load balancer, this will help my site.

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Add-ons  ·  Admin →
                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          Feedback and Knowledge Base