Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 592 votes
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      planned  ·  39 comments  ·  Add-ons  ·  Admin →
    • 225 votes
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        11 comments  ·  Add-ons  ·  Admin →
      • upgrade all New Relic Lite accounts to Standard Free Plan

        I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

        This is important as Standard brings great features:
        - allows monitoring of wordpress plugins and themes.
        - web transaction summary so you can tune effectively
        - Database analysis of poorest performing calls
        - 1 week of data in a single view
        - Embeddable charts

        There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

        156 votes
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          0 comments  ·  Add-ons  ·  Admin →
        • Offer Cloudflare RailGun

          Option for RailGun either as a paid addon or free with your higher packages.

          107 votes
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            7 comments  ·  Add-ons  ·  Admin →
          • Google App (Mail)

            Google App (Mail) would be great as Add-on.

            94 votes
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              2 comments  ·  Add-ons  ·  Admin →
            • Add Zoho email provider

              I came to know through RackSpce support that they only allow 250 similar mails/day. Per them if our PHP script utilizes their SMTP to send more than 250 mails even though they are of different content, they will be considered spam. ZohoMail has higher limit and economical for our business need.

              51 votes
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                2 comments  ·  Add-ons  ·  Admin →
              • Amazon SES Adds On

                Great for smtp and more reliable.

                49 votes
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                  1 comment  ·  Add-ons  ·  Admin →
                • Enable long term off site data backups using Amazon Glacier

                  Enable the export of long term backups to Amazon Glacier storage, this would also assist customers to store more frequent (hourly +) backups.

                  43 votes
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                    3 comments  ·  Add-ons  ·  Admin →
                  • Offer WHM/cPanel/Plesk Support

                    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

                    38 votes
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                      3 comments  ·  Add-ons  ·  Admin →
                    • Please add FTP support

                      SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

                      37 votes
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                        1 comment  ·  Add-ons  ·  Admin →
                      • Offer AWS CDN services (Cloudfront) as an add-on

                        Offer Amazon web Services (Cloudfront) CDN

                        37 votes
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                          2 comments  ·  Add-ons  ·  Admin →
                        • Manage rackspace email accounts from within console

                          The current option to add mailboxes from Rackspace is extremely limited.
                          The only way to order them, is via a small window and is very limited information.
                          I have no details at all about current mailboxes, quota usage etc...
                          Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
                          Afterwards, I get a confirmation back from support with the password in the email.
                          It's completely unsafe to communicate about passwords this way.

                          And lastly, there is no control at all about the mailboxes.
                          I can't create extra…

                          34 votes
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                            2 comments  ·  Add-ons  ·  Admin →

                            Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

                            Cloudways Team

                          • Offer servermx as an addon

                            Servermx is a great and cheap email hosting.
                            Like Rackspace, but with server in many countries.
                            You should look to this service.

                            33 votes
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                              3 comments  ·  Add-ons  ·  Admin →
                            • Bitnami.com

                              Partner with bitnami.com, they have over 100 awesome open source applications, made super easy to deploy, that can complement your hosting services.

                              31 votes
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                                0 comments  ·  Add-ons  ·  Admin →
                              • Better New Relic Alerts

                                The New Relic Alert email messages sent by the system are not helpful.

                                The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

                                Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

                                30 votes
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                                  2 comments  ·  Add-ons  ·  Admin →
                                • RabbitMQ

                                  It is a must for some kind of applications in these days.

                                  18 votes
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                                    0 comments  ·  Add-ons  ·  Admin →
                                  • SMTP Add on

                                    How about a "Test" button on the SMTP Add on, after typing in all the configuration information? It will make debugging easier, as you don't have to test through the application..

                                    17 votes
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                                      0 comments  ·  Add-ons  ·  Admin →
                                    • Add www.sparkpost.com as standard email add-on

                                      Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

                                      17 votes
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                                        0 comments  ·  Add-ons  ·  Admin →
                                      • Loggly App Addon

                                        I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

                                        I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

                                        All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

                                        16 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Cloudways should partner with ewww.io to bring their tool as a MediaWiki extension

                                          ewww.io has a magnificent Wordpress plugin that can batch optimize images in directories, even outside the wp-uploads directory. To have this capability in MediaWiki installs would be a huge improvement in the lives of administrators of MediaWiki websites that deal a lot with images. To get bulk optimization of gifs, jpegs, pngs, it would be great. I have pitched the idea to ewww.io before, but I think they don't have many resources. If CloudWays could support them in a way, it would also benefit all the CloudWays customers with huge MediaWiki installations

                                          15 votes
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                                            0 comments  ·  Add-ons  ·  Admin →
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