Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudflare integration

    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

    24 votes
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      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • 5 votes
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        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • File Manager

        Update Cloudways with ADD New Features "File Manager" to Upload Large File in ZIP.. and RAR Formats.

        6 votes
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          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Simple Webmail

          I would like the ability to create lots of email addresses on the fly, similar to the webmail found in the cPanel of much cheaper hosts.

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

            Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

            1 vote
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              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • Let use PhpMyAdmin as a database manager

              Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

              I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

              You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

              4 votes
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                1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • Monit as New Relic alternative

                New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                13 votes
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                  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • 32 votes
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                    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                  • Accept custom commands for Supervisord

                    Accept custom commands like 'php artisan horizon'

                    11 votes
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Cloudways Rackspace webmail needs to be SSL / HTTPS

                      When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

                      When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

                      9 votes
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • Maxmind Geo IP Blocking

                        Add the ability to block certain countries, etc, using Maxmind geo ip

                        2 votes
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                          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                        • 2 votes
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                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                          • Notification when Elastic Mail quota is reached.

                            My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

                            12 votes
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                              2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please support load balancer, this will help my site.

                              Please support load balancer, this will help my site.

                              9 votes
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                                2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Free Email or at least Email Forwarding

                                Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

                                Just to be able to forward emails without having to use the domain registrar would be very helpful.

                                For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

                                10 votes
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                                  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Manage rackspace email accounts from within console

                                  The current option to add mailboxes from Rackspace is extremely limited.
                                  The only way to order them, is via a small window and is very limited information.
                                  I have no details at all about current mailboxes, quota usage etc...
                                  Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
                                  Afterwards, I get a confirmation back from support with the password in the email.
                                  It's completely unsafe to communicate about passwords this way.

                                  And lastly, there is no control at all about the mailboxes.
                                  I can't create extra…

                                  25 votes
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                                    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

                                    Cloudways Team

                                  • Offer AWS CDN services (Cloudfront) as an add-on

                                    Offer Amazon web Services (Cloudfront) CDN

                                    17 votes
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                                      3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Email forwarding option with Rackspace Hosted Email

                                      I use the rackspace addon and have 7 maiboxes, covering 3 domains.

                                      Because the email is with rackspace I have set my Mx records to use their servers, however there is no option for auto responders, catchall or most importantly email forwarding.

                                      Im able to forward from a mailbox to another account, but I cannot just have a simple forward. This is very restrictive because it means for each email address I want to use I have to buy another mailbox, even if no mail ever sits in the box.

                                      As an example I have
                                      staff1@mysite.com
                                      staff2@mysite.com
                                      staff3@mysite.com
                                      all of…

                                      10 votes
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                                        1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PLEASE add Email Forwarding!

                                        All other hosts very easily allow you to add a forwarding email address. I dont see any option to add a forwarding email address. Except to buy an actual email box (which I dont need) for $1 each a month.

                                        11 votes
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                                          2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Offer Cloudflare RailGun

                                          Option for RailGun either as a paid addon or free with your higher packages.

                                          63 votes
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                                            14 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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