Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudflare integration

    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

    33 votes
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      1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • 8 votes
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        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to add Custom Hostname for each of the servers

        Ability to add Custom Hostname for each of the servers. I love this platform but websites that I host, I don't have access to domains and adding A record is a headache. If there was a way to add a hostname for each server would cut down on changing clients to do changes themselves.

        1 vote
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          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Enable support for Cloudflare Argo Tunnel

          Right now you can't install cloudflared which is required to run Argo Tunnel.
          Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • File Manager

            Update Cloudways with ADD New Features "File Manager" to Upload Large File in ZIP.. and RAR Formats.

            11 votes
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              1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • DNS Made Easy management

                I suggest you to change SOP and add an ability to manage DNS records.
                We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
                If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.

                1 vote
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                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • Automate Rackspace Email Creation

                  it is not possible to wait HOURS to have a new e-mail box, same time to update/add an alias, this is pretty much dumb in 2018 even on ISP Config is nearly instant.

                  1 vote
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                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                  • Better overview for rackspace email accounts

                    Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.

                    Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.

                    Thank you cloudways for your great Support!

                    1 vote
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Simple Webmail

                      I would like the ability to create lots of email addresses on the fly, similar to the webmail found in the cPanel of much cheaper hosts.

                      1 vote
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • Let use PhpMyAdmin as a database manager

                        Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

                        I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

                        You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

                        5 votes
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                          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                        • Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

                          Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

                          1 vote
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                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                          • Monit as New Relic alternative

                            New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                            13 votes
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                              1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                            • 34 votes
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                                5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Accept custom commands for Supervisord

                                Accept custom commands like 'php artisan horizon'

                                12 votes
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                                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Cloudways Rackspace webmail needs to be SSL / HTTPS

                                  When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

                                  When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

                                  9 votes
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                                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Maxmind Geo IP Blocking

                                    Add the ability to block certain countries, etc, using Maxmind geo ip

                                    2 votes
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                                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Notification when Elastic Mail quota is reached.

                                        My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

                                        12 votes
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                                          2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please support load balancer, this will help my site.

                                          Please support load balancer, this will help my site.

                                          13 votes
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                                            2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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