Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please install phpredis extension so that we can leverage the high performance of redis without using predis

    Please install phpredis extension so that we can leverage the high performance of redis without using predis
    https://github.com/phpredis/phpredis#installation

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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  3. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    14 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please support load balancer, this will help my site.

    Please support load balancer, this will help my site.

    14 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. 8 votes
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  6. Free Email or at least Email Forwarding

    Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

    Just to be able to forward emails without having to use the domain registrar would be very helpful.

    For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

    14 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a setting to include a timeout option on Supervisord or not

    Laravel's queue:work don't have --timeout option, so it will be good if we can choose to exclude the timeout field on Supervisord setting.

    2 votes
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  8. Rackspace Plus package (Email Hosting)

    offer the features of the rackspace plus email hosting package

    3 votes
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  9. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    4 votes
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  10. A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    3 votes
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  11. add support for other app monitoring tools (datadog / appdynamics)

    Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

    I think you should provide more alternatives and not forcing users to use new relic.

    4 votes
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  12. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    7 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. whmcs

    Hi,

    It is possible to install WHMCS Billing System on Cloud Hosting?

    3 votes
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  14. Allow Agency Like Functionality - Client Pay

    Hi,

    I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

    2 votes
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  15. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    35 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

    Cloudways Team

  16. Add elastic email quota warning in Cloudways Bot

    The only way to check email quota in Cloudways is to check with live support which is really time consuming. It would be nice to have alerts through Cloudways Bot.

    9 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    33 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    69 votes
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    18 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. upgrade all New Relic Lite accounts to Standard Free Plan

    I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

    This is important as Standard brings great features:
    - allows monitoring of wordpress plugins and themes.
    - web transaction summary so you can tune effectively
    - Database analysis of poorest performing calls
    - 1 week of data in a single view
    - Embeddable charts

    There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

    74 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Offer AWS CDN services (Cloudfront) as an add-on

    Offer Amazon web Services (Cloudfront) CDN

    17 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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