Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    8 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable snapshots for DigitalOcean servers

    DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

    I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    A file explorer, free email boxes and an email solution like cpanel hosts do. e.g.: roundcube

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. whmcs

    Hi,

    It is possible to install WHMCS Billing System on Cloud Hosting?

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

    Cloudways Team

  7. Add elastic email quota warning in Cloudways Bot

    The only way to check email quota in Cloudways is to check with live support which is really time consuming. It would be nice to have alerts through Cloudways Bot.

    9 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    33 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    71 votes
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    18 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. upgrade all New Relic Lite accounts to Standard Free Plan

    I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

    This is important as Standard brings great features:
    - allows monitoring of wordpress plugins and themes.
    - web transaction summary so you can tune effectively
    - Database analysis of poorest performing calls
    - 1 week of data in a single view
    - Embeddable charts

    There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

    76 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. install server applications from repositories

    The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

    7 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Offer AWS CDN services (Cloudfront) as an add-on

    Offer Amazon web Services (Cloudfront) CDN

    17 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Email forwarding option with Rackspace Hosted Email

    I use the rackspace addon and have 7 maiboxes, covering 3 domains.

    Because the email is with rackspace I have set my Mx records to use their servers, however there is no option for auto responders, catchall or most importantly email forwarding.

    Im able to forward from a mailbox to another account, but I cannot just have a simple forward. This is very restrictive because it means for each email address I want to use I have to buy another mailbox, even if no mail ever sits in the box.

    As an example I have
    staff1@mysite.com
    staff2@mysite.com
    staff3@mysite.com
    all of…

    12 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. PLEASE add Email Forwarding!

    All other hosts very easily allow you to add a forwarding email address. I dont see any option to add a forwarding email address. Except to buy an actual email box (which I dont need) for $1 each a month.

    12 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add www.sparkpost.com as standard email add-on

    Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

    10 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add OAuth or Auth0 functionality and support...

    Add OAuth or Auth0 functionality and support making is much easier to implement payment gateways such as Dwolla.

    3 votes
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  17. 2 votes
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  18. Provide EU location for Rackspace emails

    It would be great if you could specify where the emails servers were located for the Rackspace add on.

    Currently I believe they store all their email accounts in Virginia, but maybe some pressure from one of their big resellers to also provide a location in EU would be beneficial.

    Some organisations would need to have their emails stored within the EU and not on US servers.

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Paul,

    Understand your problem but don’t think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

  19. Provide Windows base servers as well

    If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.

    7 votes
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  20. Offer Cloudflare RailGun

    Option for RailGun either as a paid addon or free with your higher packages.

    72 votes
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    15 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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