Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Bitnami.com

    Partner with bitnami.com, they have over 100 awesome open source applications, made super easy to deploy, that can complement your hosting services.

    14 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Free Email or at least Email Forwarding

    Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

    Just to be able to forward emails without having to use the domain registrar would be very helpful.

    For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. SMTP Add on

    How about a "Test" button on the SMTP Add on, after typing in all the configuration information? It will make debugging easier, as you don't have to test through the application..

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email forwarding option with Rackspace Hosted Email

    I use the rackspace addon and have 7 maiboxes, covering 3 domains.

    Because the email is with rackspace I have set my Mx records to use their servers, however there is no option for auto responders, catchall or most importantly email forwarding.

    Im able to forward from a mailbox to another account, but I cannot just have a simple forward. This is very restrictive because it means for each email address I want to use I have to buy another mailbox, even if no mail ever sits in the box.

    As an example I have
    staff1@mysite.com
    staff2@mysite.com
    staff3@mysite.com
    all of…

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. PLEASE add Email Forwarding!

    All other hosts very easily allow you to add a forwarding email address. I dont see any option to add a forwarding email address. Except to buy an actual email box (which I dont need) for $1 each a month.

    11 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better New Relic Alerts

    The New Relic Alert email messages sent by the system are not helpful.

    The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

    Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

    11 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Offer servermx as an addon

    Servermx is a great and cheap email hosting.
    Like Rackspace, but with server in many countries.
    You should look to this service.

    11 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cloudways Rackspace webmail needs to be SSL / HTTPS

    When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

    When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

    10 votes
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  9. Direct Access to DNS Integration

    Having direct access to the DNS add-on would have made things a lot easier. There are many different DNS setups that make it difficult to know exactly what is needed to add and or remove things. And via ticketing​ service makes it really difficult and confusing.

    10 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add www.sparkpost.com as standard email add-on

    Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

    10 votes
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  11. Loggly App Addon

    I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

    I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

    All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

    10 votes
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  12. 8 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add elastic email quota warning in Cloudways Bot

    The only way to check email quota in Cloudways is to check with live support which is really time consuming. It would be nice to have alerts through Cloudways Bot.

    8 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. RabbitMQ

    It is a must for some kind of applications in these days.

    8 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    7 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide Windows base servers as well

    If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.

    7 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. install server applications from repositories

    The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

    6 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Let use PhpMyAdmin as a database manager

    Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

    I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

    You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

    5 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. DNS Made Easy - failover records

    I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

    However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

    Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

    Please could you consider making the DNS Failover feature available.

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Increase the password limit of the SendGrid (and other) SMTP providers

    We make use of the SendGrid API, which in this case, would use an API username and the actual key as the password. The API Key is just short of 70 characters, while the Cloudways password limit is 60 characters.

    Can you increase the password limit for SMTP from 60 characters to 70?

    Thank you!

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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