Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Reseller Hosting

    Please Add resale services

    474 votes
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    • PTR records / Reverse DNS

      DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.

      Please add the ability for clients to modify this zone.

      114 votes
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      • 53 votes
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        • Allow modifying apache configuration settings

          An option to allow the apache config file shoule be present. Things like KeepAlive and a lot more settings have a big impact on performance.

          42 votes
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          • Allow to change server time zone

            Allow to change server timezone.
            Please to allow customer to change the servertimezone.
            I have difficulties to make cronjob, because there is different time between php & server time. I have cronjob to generate/update report in magento for every 5 minutes, then send it in end of day (around 23:xx). But, since the server time is different the report actually not complete & different with Magento report. please consider this.

            thanks

            40 votes
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            • Add access to Digital Ocean Private networking / local IP

              Digital ocean already provides Private networking through 10.x.x.x IP addresses for droplets in the same region. It would be very helpful to pass this setting through to Cloudways server options and control panel to more efficiently network servers.

              31 votes
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              • Add option to disable Backup

                Once the backup service has become Pay! Please provide the option to stop backup!

                30 votes
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                • Server Settings Guide

                  A Guide in the Knowledgebase explaining how to best configure our server settings in the ClicknGo panel. Especially now that we have Advanced Settings, it would be nice to know what the Cloudways team thought would be the ideal settings.

                  27 votes
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                  • Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

                    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

                    23 votes
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                    • Sync Server Data between servers

                      Keep files in sync across servers for load balancing e.g. rsync

                      18 votes
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                      • Fail over to a different server

                        setup failover site on the different servers and in case of failover you can autoswitch the site to the failover

                        i.e Main site on AWS large, fail site on AWS small or Ocean Drop or other provider

                        18 votes
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                        • Enable mod_xsendfile for Apache2/Apache2.2

                          For fast uploading large image files and less memory consumption on my application.

                          14 votes
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                          • beanstalkd

                            beanstalkd in installable packages on demand

                            14 votes
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                            • active mysql event scheduler

                              active mysql event scheduler

                              13 votes
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                              • Allow us to Delete Individual Backups, or don't charge us for them

                                We we can set an automated frequency for backups, and retention period.

                                We can also create a backup on demand.
                                This is an important feature :-)

                                What about Delete on Demand ?

                                We cannot delete backups which are no longer relevant.
                                ..and you _Charge_ us for retaining these backups!

                                Fix:
                                Allow us to selectively delete backups that we Know we no longer want.
                                - Or don't charge us for the ones we no longer want !

                                I may make several backups whilst making changes/updates.
                                This can take up a great deal of space. Fine Temporarily.
                                Obviously, paying for this extra…

                                12 votes
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                                • Add PHP and MySQL Timezone GMT +1 BERLIN again

                                  The PHP/ MySQL Timezone for GMT +1 Berlin is missing in the server settings tab.

                                  12 votes
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                                  • mariadb 10.1

                                    please support MariaDB 10.1

                                    10 votes
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                                    • Make it possible to set server time from the server settings menu

                                      It would be nice to be able to modify the server time from the server settings menu. Maybe under the advanced section.

                                      10 votes
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                                        Oscar you mean server time or server time zone?. Time is controlled via NTP servers, so don’t see the need for it.

                                        Cloudways Team

                                      • Edit .bashrc

                                        Have the possibility to edit .bashrc file to add items to PATH variable. Currently is not possible to do that as you need to have root/sudo access to edit .bashrc

                                        9 votes
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                                        • Enabling CORS (cross-origin resource sharing)

                                          Currently Cross-Origin Request is Blocked: The Same Origin Policy disallows reading the remote resource

                                          Would be helpful if we can Enable CORS

                                          9 votes
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