Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Provide settings to configure logging to a remote syslog server (+TLS)

    We use a centralised syslog server to monitor our sites. We are unable to link our Cloudways servers to this as we do not have root / sudo access to our own servers which is frustrating. Please can you add settings to the platform to allow us to configure logging to a remote syslog server (with TLS).

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Configuration Variables (Environment variables)

    Would love to add configuration variables just like Heroku.

    2 votes
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  3. Server SMTP configuration is not working properly.

    Currently if you have already configured the SMTP on a server Cloudways seems to remember your previous credentials and tries to enter them again. I've just spent half an hour trying to set up SendGrid on the Server SMTP. Everytime I selected SendGrid or Mailgun etc it would automatically fill in the wrong credentials and process them. Finally I was able to remove them and get the proper credentials in. But it took a lot of my time and I'm not happy that I wasted so much time.

    This needs to be fixed.

    Thanks,
    John Anderson.

    1 vote
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  4. Clean cache

    Hey,

    Last days my websites got slower and slower on backend, so I contated support and they said they had cleared my server cache and it should be fine and really was ...

    so I have asked them if I can do this by myself and they told me not yet ...

    so I am suggesting to do that as new feature as one click varnich clear, also to clear cache (don't know what type of cache, but that was what I was told from support..

    thanks

    3 votes
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  5. Please add driver of sql serve on this server....

    Some time we need to connect two database remotely and there should be sql serve driver install on this server..

    2 votes
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  6. GeoIP

    There was an old request asking for GeoIP to be added to PHP. The answer was that there was going to be a way to configure that on a per app basis. Is the answer to this now that you provide support for Cloudflare and Sucuri's WAF which would then push the real visitor IP address to the application (Joomla in my case)?

    2 votes
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  7. own nameserver

    i would like to have own nameserver like
    ns1.owndomain.com
    ns2.owndomain.com

    so when public search which proivder we are using, its show owndomain.com instead of cloudaysnameserver.com

    2 votes
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  8. Add rewriting support for static files

    Currently any rewrite rules setup in .htaccess are only applied if a static file doesn't exist at that URL. It makes it impossible to implement host and HTTPS redirection on static files. Either make it possible for .htaccess rewrites to work on static files, or add the ability to configure nginx rewrites as well.

    4 votes
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  9. Place restrictions of the transport of data from cloudways Staging to Live

    Hi

    As per the above title. I would like to restrict the transport of data from cloudways staging to live.

    Primarily this is to prevent any accidental data deletion. I.E updating a woocommerce store

    As a safety precaution I would like to prevent data to only go in one direction Live -> Staging

    1 vote
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  10. Option to re-create database

    There should be an option to re-create an entire database. So instead of dropping all tables, we should be able to mysql DROP TABLENAME and mysql CREATE TABLENAME. I ran into a major mysql bug and my database was corrupt, even when I dropped all tables. I do not want to change the name of the database, just be able to re-create the database from scratch.

    1 vote
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  11. Varnish exclude PHP Sessions

    Hi Cloudways,

    You already offer pages and cookie exclusions from Varnish settings. But you should also consider PHP Sessions for this exclusion.

    We often add a get parameter in our Google Ads, and when visitors go to our website, we would like to store this parameter in a PHP Session and post it on a form when they get in touch.

    Now we need to turn of Varnish completely.

    1 vote
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  12. Exclude certain tables from the search/replace script when cloning

    I've just cloned a site and the script has updated the client email addresses in the database from <user>@domain.com to <user>@www.domain.com, which caused all of the clients users to fail login.

    I'm sure it would be quite simple to exclude the user tables from this script.

    1 vote
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  13. New Email Adress on New application.

    New Email Address option should be there whenever install new application. I hate whenever I install new application it installed on the primary email address. Kindly, provide extra admin user email.

    3 votes
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  14. Add "auto_prepend_file" to enable WordPress WAF (Web Application Firewall) plugins

    Add "auto_prepend_file" to enable WordPress WAF plugins such as Wordfence, Ninja Firewall, iThemes Security etc.
    -
    It would be ideal to have this option at the app level (under application settings) in order to configure a different WAF per installed app, but if that's not possible for now it's ok to have it at the server level (under server settings).

    3 votes
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  15. Seperate funding for each server

    We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

    15 votes
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    4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Reseller Hosting

    Please Add resale services

    232 votes
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    22 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add the ability to label Backups and flag them to be permanent

    Hi, I see there's suggestion for able to label backups and it's not been implemented yet so I'd like to add another vote for being able to do this.

    Also, it would be great to be able to go intot he automated backup history, and flag any one of them as "Permanent" so they don't get deleted.

    3 votes
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  18. Block Specific IP

    Hi,
    Now we can whitelist an IP if it is blocked, I suggest to let us able to Block Specific IP, i think this will be a good idea

    3 votes
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  19. Easy On/Off Settings for Authenticated Origin Pulls (Cloudflare)

    I suggest a simple option to toggle authenticated origin pulls to take advantage of this feature in cloudflare on a per application basis.

    https://support.cloudflare.com/hc/en-us/articles/204899617

    4 votes
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  20. Remote access for xDebug

    Currently the configuration of the Cloudways instances doesn't allow the remote use of xDebug. Allowing this, will allow developers to use the Cloudways applications for development purpose and allow them to debug the code as if they were on a local environment.

    15 votes
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