Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Update ElasticSearch package to version 6.0

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    35 votes
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    • I would like to see an upgrade of MariaDB to 10.1 and later

      Please support latest versions of MariaDB

      18 votes
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      • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

        The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

        Right now requests seem to go this way nginx->apache->php-fpm.

        We'd like to test with apache completely removed and nginx->php-fpm direct.

        We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

        We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

        When a customer is…

        12 votes
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        • Kyup Clustering for ultimate performance

          Kyup is already offering the best CPU performance for the money. Use that with Clustering and you have a perfect Production setup.

          4 votes
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          • Support and upgrade to mysql 5.7 and varnish 5.

            When will cloudways support or upgrade to mysql 5.7 and varnish 5?

            tks.

            29 votes
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            • Allow user backup settings

              Hi, I would like to suggest that User should be given the chance to set the backup timings on his own preference so that he himself can fine tune it for the time when the website has the least load.

              3 votes
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              • Allow admins atleast to ping and monitor their website.

                This is really important for us please.

                3 votes
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                • 4 votes
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                  • 1 vote
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                    • Server speed

                      tools.pingdom.com lets me see the pageload speed of my site from various countries. I'd like to be able to compare servers before buying.

                      e.g. I tried Vultr in Singapore - very slow loading into Australia. Moved to Linode in Freemont - 2x the speed for the same site.

                      Took 2 days of setup and testing and trial accounts to work that out - perhaps there is an even faster server? I can't try them all.

                      Just put a 1mb web page on each server. Publish the url. Now I can compare at GTMetrix or Pingdom to choose the best server…

                      3 votes
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                      • 1 vote
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                        • Allow NGINX to work in all but specified folders

                          I had crushed in a user case which required to manage file permissions via .htaccess RewriteRules, with files physically available inside web-visible folders instead of logic-protected folders, so I had been forced to have CloudWays disable NGINX for my server.

                          Instead, it would be nice to have a panel where to configure specific folders with Apache-based file serve, instead of NGINX-based.

                          1 vote
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                          • Update Apache 2.4.28 or later after website failed penetration test

                            One of our clients recently undertook a penetration test on their site in accordance with their ISO application. It was highly recommended that Apache was upgraded to version 2.4.28 or later as Apache 2.4.10 was reported to have multiple vulnerabilities.

                            Most large UK based companies will undergo a similar ISO application so this should really be completed.

                            Thanks!

                            2 votes
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                            • Create a MySQL-only optimized server

                              I just want to create an high performance optimized DB server without Apache nor other modules.
                              I want to be optimized already for high-performance by Cloudways experts. That's it.

                              1 vote
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                              • Auto-scale Up and down as per traffic without rebooting

                                For cloud server there should be auto scale feature for resources, this should work auto-scale up and down according to traffic without rebo

                                3 votes
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                                • 4 votes
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                                  • automatic restart when server goes down

                                    I think it's essential that the servers are fixed so that if they go down they automatically restart the server especially on digital ocean + vultr

                                    A few times I've had the site receive a traffic spike out of the ordinary and it pulled my sites down until I manually rebooted it. It should be automatic.

                                    18 votes
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                                    • Enable New Relic infrastructure instead of NR server

                                      Hi,

                                      Since NewRelic Server is going to be removed and is already being replaced by New Relic Infrastructure it would be great if the New relic service would be changed so it will enable infrastructure.

                                      Related features would be:

                                      - The possibility to change the display name in newrelic-infra.yml. Currently the Cloudways numerical name is shown in New Relic and I have no clue which server is which :-)
                                      - The possibility to change the display name in the PHP language agent. As if you don't change both the connection between APM and Infrastructure will break.
                                      - The possibility to…

                                      1 vote
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                                      • We need fixed private IPs to clone a server and attach the same IP to a new server or other workarround. Amazon has the fixed private ip.

                                        We need fixed private IPs to clone a server and attach the same IP to a new server or other work arround. Amazon has the fixed private ip. Amazon you buy a IP and then you attach this IP to any instance so you can create backups and upgrades easily.

                                        1 vote
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                                        • Install X-sendfile on Server

                                          Install X-sendfile on Server

                                          According to this article below, you mention using X-Sendfile to serve digital downloads for woocommerce. It is not currently installed on servers by default, and would be great if it was. Also to provide instructions on best way to setup for secure downloads for woocommerce.

                                          https://www.cloudways.com/blog/woocommerce-settings-and-options/

                                          1 vote
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