Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Update ElasticSearch package to version 6.0

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    24 votes
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    • Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

      The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

      Right now requests seem to go this way nginx->apache->php-fpm.

      We'd like to test with apache completely removed and nginx->php-fpm direct.

      We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

      We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

      When a customer is…

      8 votes
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      • I would like to see an upgrade of MariaDB to 10.1 and later

        Please support latest versions of MariaDB

        9 votes
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        • Support and upgrade to mysql 5.7 and varnish 5.

          When will cloudways support or upgrade to mysql 5.7 and varnish 5?

          tks.

          21 votes
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          • 2 votes
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            • Auto-scale Up and down as per traffic without rebooting

              For cloud server there should be auto scale feature for resources, this should work auto-scale up and down according to traffic without rebo

              3 votes
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              • Update Apache 2.4.28 or later after website failed penetration test

                One of our clients recently undertook a penetration test on their site in accordance with their ISO application. It was highly recommended that Apache was upgraded to version 2.4.28 or later as Apache 2.4.10 was reported to have multiple vulnerabilities.

                Most large UK based companies will undergo a similar ISO application so this should really be completed.

                Thanks!

                1 vote
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                • Allow admins atleast to ping and monitor their website.

                  This is really important for us please.

                  1 vote
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                  • 4 votes
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                    • Enable New Relic infrastructure instead of NR server

                      Hi,

                      Since NewRelic Server is going to be removed and is already being replaced by New Relic Infrastructure it would be great if the New relic service would be changed so it will enable infrastructure.

                      Related features would be:

                      - The possibility to change the display name in newrelic-infra.yml. Currently the Cloudways numerical name is shown in New Relic and I have no clue which server is which :-)
                      - The possibility to change the display name in the PHP language agent. As if you don't change both the connection between APM and Infrastructure will break.
                      - The possibility to…

                      1 vote
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                      • We need fixed private IPs to clone a server and attach the same IP to a new server or other workarround. Amazon has the fixed private ip.

                        We need fixed private IPs to clone a server and attach the same IP to a new server or other work arround. Amazon has the fixed private ip. Amazon you buy a IP and then you attach this IP to any instance so you can create backups and upgrades easily.

                        1 vote
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                        • automatic restart when server goes down

                          I think it's essential that the servers are fixed so that if they go down they automatically restart the server especially on digital ocean + vultr

                          A few times I've had the site receive a traffic spike out of the ordinary and it pulled my sites down until I manually rebooted it. It should be automatic.

                          17 votes
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                          • Server speed

                            tools.pingdom.com lets me see the pageload speed of my site from various countries. I'd like to be able to compare servers before buying.

                            e.g. I tried Vultr in Singapore - very slow loading into Australia. Moved to Linode in Freemont - 2x the speed for the same site.

                            Took 2 days of setup and testing and trial accounts to work that out - perhaps there is an even faster server? I can't try them all.

                            Just put a 1mb web page on each server. Publish the url. Now I can compare at GTMetrix or Pingdom to choose the best server…

                            1 vote
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                            • Install X-sendfile on Server

                              Install X-sendfile on Server

                              According to this article below, you mention using X-Sendfile to serve digital downloads for woocommerce. It is not currently installed on servers by default, and would be great if it was. Also to provide instructions on best way to setup for secure downloads for woocommerce.

                              https://www.cloudways.com/blog/woocommerce-settings-and-options/

                              1 vote
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                              • Improve Gmail SMTP Article

                                I have to enable "Less Secure Apps" for all of my clients for SMTP to work. Your tutorial should mention that some people may need to do this, because it took me an 2 hours to figure this out and luckily I've had experience with it before.

                                Your Tutorial
                                https://support.cloudways.com/configure-gmail-smtp/?utm_source=Platformkb&utm_medium=kbsearch
                                Article on how to enable Less Secure Apps
                                https://support.google.com/accounts/answer/6010255

                                1 vote
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                                • Support npm install --global

                                  Right now, it throws a permission error. This is helpful for tools like gulp.

                                  1 vote
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                                  • Support multiple nodejs versions like v6, v7 and v8

                                    I recommend you use NVM, so that we can install and select whichever version of Node we want. This would also help with permission issues.

                                    1 vote
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                                    • Officially support running nodejs as an app user.

                                      I've chatted with support and they told me you must run NPM and nodejs as a master user. This requirement makes per-app security impossible.

                                      1 vote
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                                      • Can you add WebDav as standard for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>)

                                        Can you add WebDav as standard (it's a common used service) for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>) this will allow the master user to setup mounts ect...

                                        Reason for suggestion is a well known service called BrickFTP, so this link gives you an idea at the bottom:

                                        https://brickftp.com/docs/tutorials/webdav/

                                        1 vote
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                                        • Please enable NPM in SSH when we are using application SSH user

                                          Currently, application SSH user does not have such permissions to run NPM via ssh. But this feature should be available
                                          Please enable NPM in SSH when we are using application SSH user

                                          2 votes
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