Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. timezone to use in logfiles

    Would be handy to specify the timezone you would get in log files. For example apache logs are always in UTC and can be configured at the apache level.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Upgrade wget to version 1.20

    Version 1.20 provides some very useful switches such as error only logging etc.

    1 vote
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  3. Control Panel-based toggle to enforce https

    Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.

    1 vote
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  4. 1 vote
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  5. Multiple webroots per single application

    More advanced PHP applications can have multiple webroots accessed via different subdomains. For example, one is the public website for customers (www.mydomain.com) and another for the staff (accounts.mydomain.com).

    For example, Cloudways is advertising support for Yii Framework (https://www.cloudways.com/en/yii-hosting.php). This framework implements the mentioned architecture in the following way:

    https://www.yiiframework.com/extension/yiisoft/yii2-app-advanced/doc/guide/2.0/en/structure-directories

    There are "frontend" and "backend" modules in the application directory and each of them has a separate webroot. The configuration could look like this:

    www.mydomain.com -> /path/to/yii-application/frontend/web/
    accounts.mydomain.com -> /path/to/yii-application/backend/web/

    This could be even configured on a basic cPanel hosting. I have already asked on the support…

    1 vote
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  6. A solution with rsync, sql parallelism and a load balancer will be great.

    A solution with rsync, sql parallelism and a load balancer will be great.
    It is important for some sites to have 0% downtime.

    1 vote
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  7. GeoIP with Varnish 4 vmod

    I have GeoIP country switcher on my woocommerce site.
    But when I use with Varnish, it forces back to the country which the GeoIP detects instead of the one user wahts to change to. Once Varnish deactivated, country switcher works properly. First detection correct as well as manual change of the country possible.
    This module should solve the issue.
    https://guides.wp-bullet.com/cache-woocommerce-currency-geoip-varnish-4-vmod/

    1 vote
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  8. DigitalOcean High CPU Instance Support

    You support high cpu instances for AWS and Google Cloud but not DigitalOcean.

    Can you include support for choosing different instance types for DigitalOcean such as their high CPU Instance?

    1 vote
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  9. Server Monitoring Details - Adding back "2 Hours" and "6 Hours" timeframes

    On "Server Monitoring --> Details" the timeframes of "2 Hours" and "6 Hours" should be added back. They're very usefull and missed.

    1 vote
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  10. It would be great to see a dedicated service (virtual dedicated, metal dedicated or otherwise) that support custom OS installations

    It would be great to see a dedicated service (virtual dedicated, metal dedicated or otherwise) that support custom OS installations from ISO with temporary console access (or permanent console access won't hurt)

    1 vote
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  11. 720 Permissions on app creation Issues

    There was an infrastructure update that defaults files/directories to 720 permissions. Now FTP users no longer see any of the files or directories because of these permissions. Chat support's "solution" is to use the "reset permissions" function, which will then change the permissions of files and directories to 770.

    First, why were the default permissions changed from 664/755, to 720? I've never seen this configuration before, so it seems odd to me.

    Second, why is this a two step process for FTP users to gain access to the public_html directory? The default application permissions should MATCH the "reset permissions" permissions.

    1 vote
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. add HTTP2/PUSH feature

    HTTP2/Push feature can improve performance greatly.
    it is introduced with the newer nginx version https://www.nginx.com/blog/nginx-1-13-9-http2-server-push/.

    1 vote
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  13. Settings of max server power per app

    Hi,
    it will be great if there is app setting for max usage of server power. E.g. a can set, that this app can use max 50 % of server power.

    1 vote
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  14. add unmanaged servers

    add unmanaged servers for cheap price

    1 vote
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  15. What a joke on the TRIAL

    Trial, 2GB Ram, 50GB disk space, and 25GB bandwidth!!! I downloaded 35GB files, and I deleted, and downloaded 10GB files again, extracted, and the server was turned OFF "allowed bandwidth exceeded"!!!!!

    Is this not funny and 'technical joke'?

    1 vote
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  16. Suggestion: Add 'mailhog' service to servers

    https://github.com/mailhog/MailHog
    MailHog is very handy if it comes to development. It catches every sent mails and shows them on a web interface.

    It would be nice if one could enable/disable MailHog like other services for development purposes.

    1 vote
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  17. 1 vote
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  18. DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in

    DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in just a few clicks.

    To do this Cloudways must support File System Direct.

    File System Direct is a (PHP) feature that allows WordPress to write files to the local file system on the server. At the moment it does not so we can't use this feature in DesktopServer.

    1 vote
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    10 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make phpmyadmin as default database manager

    Hi,

    Why don't make phpmyadmin as the default database manager. Everybody uses it. All tutorials on the web are about this manager.
    Not this cloudways default manager.

    Now i always need to do a complicated time taking installation.
    This is not user friendly?

    1 vote
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Possibility to upload server key and CSR for SSL certificate

    I think there should be possible besides generating CSR uploading own CSR and key for the SSL certificate. This would minimize time when migrating from some other server

    1 vote
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