Service Improvement

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  1. 17 votes
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      0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
    • Cloudways please document your security practices

      I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

      The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

      Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

      21 votes
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        2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

        This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

        Cloudways Team

      • 14 votes
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          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
        • Find a replacement for Kyup

          Kyup is closing. Please look for an alternate provider with similar specifications.

          27 votes
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            14 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
          • Cloudflare integration

            Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
            If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

            24 votes
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              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • Include the MAGENTO 2.3 in APPs

              Hi! my suggestion is include the MAGENTO 2.3 in the apps for instalations in our server

              7 votes
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                1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
              • Unique IP per site installed on server

                The ability to add a unqiue IP to each site on a server.

                11 votes
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                  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                • Confusing / wrong password info after migration

                  there is a wrong/confusing information in the panel

                  1. Create an app, WordPress
                  2. Migrate a WP website into this app using Cloudways migrate plugin
                  3. In the app infos, we see : Admin panel, Password : xxx

                  This password xxx is wrong, as it's the password of the imported WP that replaced this one
                  It's confusing
                  Maybe after a migration has been done, replace this password xxx by a sentence explaining this

                  3 votes
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                    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Confusing / wrong password info after migration

                    there is a wrong/confusing information in the panel

                    1. Create an app, WordPress
                    2. Migrate a WP website into this app using Cloudways migrate plugin
                    3. In the app infos, we see : Admin panel, Password : xxx

                    This password xxx is wrong, as it's the password of the imported WP that replaced this one
                    It's confusing
                    Maybe after a migration has been done, replace this password xxx by a sentence explaining this

                    3 votes
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                      1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • 5 votes
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • Push and Pull Individual Tables and Folders between staging and live environment

                        Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

                        4 votes
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                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                        • Wait time for support should be added

                          I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

                          3 votes
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                            1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • Improve Staging Deployment for Wordpress Sites with better Find/Replace

                            I have found a problem with the Staging deployment for my wordpress sites.
                            Some plugins and themes store serialised arrays in the wordpress options. This is a valid technique that results in less DB calls.
                            However, if you simply do a find and replace on URLs in the database, the serialisation of the array will break. This means that the Staging site will lose the settings in the plug-ins and themes.
                            If you don't realise this, and push the changes back to Live, the Live website will break.

                            A related problem is with premium plugins and themes that are licensed…

                            6 votes
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                              0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                            • TLS 1.3

                              Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

                              https://www.ietf.org/blog/tls13/

                              7 votes
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                                0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • 48 votes
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                                  10 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                • Upgrade of MariaDB to latest version

                                  Please support latest versions of MariaDB

                                  53 votes
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                                    10 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Integrate firewall with CDN

                                    There are probably many needed enhancements to the firewall. One that would be especially helpful would be to block traffic that doesn't originate through the CDN.

                                    For example, with Cloudflare, hackers can sometimes use historical dns records to discover your server's origin IP address. They can then circumvent Cloudflare's ddos and firewall features.

                                    An option in the Cloudways firewall to only accept traffic through the CDN would eliminate this whole class of vulnerabilities.

                                    3 votes
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                                      0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Update FFmpeg 3.2 to version 4.0

                                      Having checked with Support team, they suggested that i post a request here.

                                      The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

                                      https://www.ffmpeg.org/download.html#release_4.0

                                      6 votes
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                                        2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Upgrade Redis Cache

                                        just wanted to let you know that you have problems with Redis cache because of version problem. Past few weeks our website was craching all the time and I checked my system log and found the following error: Warning: Redis::pipeline(): Already in pipeline mode repeating and filling our logs (last was 117 MB) so I googled this error and got the following result https://github.com/phpredis/phpredis/issues/1211 which states the problem is in redis version 3.1.3 which Cloudways uses. the suggested solution is to downgrade to 3.1.2 or maybe there is also a higher version (didn't check).

                                        13 votes
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                                          4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Restricted access to FTP users

                                          Hi,

                                          You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

                                          This feature is not available at the moment.

                                          Thanks,
                                          Sumit

                                          3 votes
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                                            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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