I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

Please Add Litespeed Wordpress Version,

Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

Would be great with a redirect module manager in cloudways just as kinsta to saftely handle redirects directly into the nginx and server. Instead fo messing with htaccess which can be reset by plugins etc. Safe way of adding redirects to the server:

https://kinsta.com/wp-content/uploads/2017/05/add-redirect-rule.png

And make it possible to tag and categorize them and specify if only live domain, both or only staging. The module should work on application level and not server level. Since users might use more than one application on the same server (not recommended) but some do.

Please cloudways this would be a great feature.

We want to see the logs of our apps

Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

Hi! my suggestion is include the MAGENTO 2.3 in the apps for instalations in our server

Hi,

You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

This feature is not available at the moment.

Thanks,
Sumit

there is a wrong/confusing information in the panel

1. Create an app, WordPress
2. Migrate a WP website into this app using Cloudways migrate plugin
3. In the app infos, we see : Admin panel, Password : xxx

This password xxx is wrong, as it's the password of the imported WP that replaced this one
It's confusing
Maybe after a migration has been done, replace this password xxx by a sentence explaining this

I would suggest that ips be blocked automatically by Cloudways when they were hitting on the site of yours continuously

Most times your support does any work on my behalf the permissions get messed up and then have to recontact support to set permissions to application level. This is an extremely frustrating restriction on the user and is making me consider to switch hosts. I really suggest you add a self serve option to the UX sooner rather than later.

We need to implement Auto-Scaling WordPress applications quite often which can auto-scale depending on traffic load.

Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

https://www.ietf.org/blog/tls13/

Kyup is closing. Please look for an alternate provider with similar specifications.

there is a wrong/confusing information in the panel

1. Create an app, WordPress
2. Migrate a WP website into this app using Cloudways migrate plugin
3. In the app infos, we see : Admin panel, Password : xxx

This password xxx is wrong, as it's the password of the imported WP that replaced this one
It's confusing
Maybe after a migration has been done, replace this password xxx by a sentence explaining this