In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

Let me break this down:

Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

Then Cloudways is charging 7$x2 = 14$ from both the users.

"USER B" is getting only CloudWays Console features with the shared server. All the resources are same

Same 512MB ram, Single core Cpu, and 20 GB SSD.

But still, he has to pay total 7$ per month. Which is also being paid by the Owner "USER A".

CloudWays can charge the additional fee that they assign for every server for given support and platform access from both the persons.

But charging for the entire server is unfair.

Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition.
I hope that problems makes sense, as the current limitation doesn't make sense to me.

1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

3) And last but not least, I think backup should be optional. I can easily create a custom script and cron job to create backups of applications myself to possibly a cheaper backup storage service. However, I must use the CloudWays backup service and I am forced to pay for this.

Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the server load issue, since the peak time for those 2 servers must be different, while on the night on south east asia, visitors from central america will get the 2GB ram allocation and while midnight on central america, visitors from south east asia will get 2GB ram allocation too.

I know vultr, linode and probably the others provide the additional IP address.

hope this makes sense, Cheers :)

Cloudways is still running Git 2.1.4 released on 18-Dec-2014. A handful of really neat features have been added to Git since then. One new feature that would be very helpful to have on Cloudways servers is the updateInstead option for the receive.denyCurrentBranch config added in Git 2.3, which allows pushing directly to the server even if the branch is checked out on the server. This would eliminate the need to set up a repository on an intermediary server. Users could just add their Cloudways server as a remote in their local git repository and push directly from there to the server.