Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 43 votes
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      9 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
    • Offer 3 cores server (new from DigitalOcean)

      With just 5$ / month DigitalOcean offer 2 / 3 cores. Why can't we have also here?
      https://i.imgur.com/Tkp7DQo.png

      2 votes
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        0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Amazon AWS Stockholm/Sweden Region

        Please add the new Europe Nordic Region for Amazon AWS

        1 vote
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          0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
        • Auto scale: Both Vertical & Horizontal

          Just in case there is an unexpected traffic load. Servers should auto scale and scale down when the load goes off.

          1 vote
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            0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
          • Support for Amazon Lightsail

            New as of 11/30/2016, Lightsail provides much more competitive rates than normal AWS. Comparable to the DigitalOcean or Vultr plans currently offered by Cloudways.

            https://amazonlightsail.com/

            65 votes
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              under review  ·  13 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
            • Find a replacement for Kyup

              Kyup is closing. Please look for an alternate provider with similar specifications.

              26 votes
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                14 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
              • Update Linode Servers to the Newest Specs.

                The current Cloudways tiers for Linenode are 1 generation behind. These should be updated to the newest available offerings (updated on May 17, 2018). This includes increasing the highest available tiers.

                Cloudways Current Tier Sample:
                2 Core / 4GB RAM / 48GB SSD
                20 Core / 80GB RAM / 1536 SSD (MAX Tier)

                Linode Current Tier Sample:
                2 Core / 4GB RAM / 80GB SSD
                32 Core / 192GB RAM / 3840 SSD (MAX Tier)

                5 votes
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                  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                • Add all Google cloud paltform regions and premium tier

                  Add all 17 regions from google cloud platform, Brazil would be very useful for us but I think it's time to add all of them.

                  Kinsta is using 15 and you can adding the edge by using 17 (all of them)

                  Kinsta have another edge and they are using premium tier and cloudways using standard tier.

                  https://kinsta.com/blog/google-cloud-hosting/

                  1 vote
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                    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Vultr 512MB RAM Server Option

                    I have seen other ideas asking for the price of Vultr servers to be reduced, but I am NOT suggesting that, the prices are fair given these servers are managed. What I'm asking is could Cloudways add the lowest level Vultr server option (1vCPU/512MB RAM/500GB space) as an option?

                    This would be very useful for staging servers or when you need to clone server to test something out. With Vultr this costs $2.50/mth so with the Cloudways markup it would be about $5.50/mth (220%) and that would be great for a staging server.

                    Thank you for your consideration.

                    11 votes
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                      0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                    • Include the new Google Hamina, Finland (europe-north1) datacenter.

                      Please include the new Google Hamina, Finland (europe-north1) datacenter.

                      1 vote
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                        0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Hetzner Cloud as a provider

                        https://www.hetzner.com/cloud?country=gb

                        Cloud VPS from 2.49 Euro per month
                        1 vCPU, 2GB RAM, 20GB SSD, 20TB Traffic

                        Hurry and do a deal with this company! I already use a full server for them, always low prices, always maximum speeds.

                        7 votes
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                          0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                        • Offer ssdnodes Hosting Option

                          It seems like ssdnodes.com have the cheapest highest resources options out there for cloud hosting providers.

                          1 vote
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                            0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                          • Provide status information about all your cloud provider and send alert in notification bot

                            The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.

                            I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.

                            You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.

                            2 votes
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                              0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add Swiss server location with Exoscale

                              It would be great to have swiss serverlocation with exoscale.ch

                              2 votes
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                                0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add 2.5$ vultr packages

                                Please do this.

                                74 votes
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                                  2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Google servers in Brazil

                                    Please consider opening up the option of using Google servers in Brazil. Google recently launched up a data center in Sao Paulo.

                                    I already know you offer Amazon in Sao Paulo but Google may be cheaper ;)

                                    3 votes
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                                      0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Sells only servers with IP that do not have old DNS records pointing to

                                        Cloudways should require from infrastructure providers that only servers with IP are assigned to cw customers, without orphaned DNS-records pointing to.

                                        We had unbelievable efforts to get the DoubleContent entries out of the web from old DNS-records stored/cached in Cloudflare-system from old/former IP-holder. Without possibilities to change/delete the foreign records it's a disaster!

                                        Would be very important to check automatic for NO orphaned DNS-records from old user/domain (from Cloudways or the Infrastructure Providers).

                                        Otherwise there will be a lot of unnecessary and very time-consuming work steps for Cloudways clients!

                                        1 vote
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                                          0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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