Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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      5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
    • No Flash in the Control Panel

      The click'n'go control panel is very slick. It would be more usable without Flash for the "show password" bits. On a MacBook with Flash disabled, getting to copy the password involves looking at the HTML code of the control panel page.

      4 votes
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        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Add multiple domain names for PHP custom apps and solutions like Wordpress multisite

        There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
        This will be useful both for custom PHP application and for Wordpress multisite installations.

        6 votes
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          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Avail axel command

          Please activate axel command as it is much more faster then wget for data migration.

          4 votes
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            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Longer, more secure auto-generated passwords

            The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

            3 votes
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              completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
            • I was very surprised to find that wildcard SSL certs are not supported with Click&Go, please consider adding support for this.

              It is common practice to protect sub domains of a site with a wildcard SSL cert so when I discovered an error was thrown when trying to create a CRT I was disappointed when everything else about Cloudways so far has been excellent.

              4 votes
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                completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 14 votes
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                  7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Better support team (better trained)

                  It took me more than an hour to get an answer on a simple question.

                  1 vote
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                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Select Amazon EC2 Instance Type

                    Provide an option to select EC2 type, like m3, C1, etc..

                    2 votes
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                      completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 67 votes
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                        7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                        With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

                        Cloudways Team

                      • Creation of email accounts from the Click&Go console

                        I would like to see the option to create e-mail accounts directly from Click&Go pannel, may be inside the App pannel?

                        3 votes
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 61 votes
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                            7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                            Now you can updated username and password for both Master Credentials and Application Credentials:
                            https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

                            You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

                            We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

                            Cloudways Team

                          • Joomla latest version

                            There is a client requesting for Joomla latest version in ClicknGo. Currently we have Joomla 3.2.3 whereas Joomla 3.3 is the newest version recommended for new installs. It includes the latest and greatest features of Joomla and mobile/responsive support.

                            2 votes
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                              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Clone Application (on same server or new server)

                              I am creating a bunch of mini sites and would like to use all my basic settings on each site without having to do them one by one.

                              3 votes
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                                completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 32 votes
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                                  16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add Export Feature to MySQL admin

                                  The MySQL admin is fairly limited on features but it is serviceable with one exception. There is no easy way to export your database if you're not skilled in writing SQL code. Being able to export the database is crucial.

                                  2 votes
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                                    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • hire really good information architects & empower them to design great user experiences.

                                    Technologists are great, where would be without them. But they shouldn't be in charge of IT. If you want usability, you will get it by hiring information professionals (Information Architects, UX Designers, etc.) and giving the power to create great user experiences. That's how you'll win over me & everyone else out here in your marketplace.

                                    1 vote
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                                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 6 votes
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                                        completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 3 votes
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                                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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