Service Improvement

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  1. Fully Support WP Rocket

    Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

    It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

    83 votes
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      13 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
    • Laravel Hosting Needs update from 5.3 to 5.4 .Please do it ASAP

      Laravel has released it new version (5.4) . As a leading laravel hosting player cloudways need to update it as quick as possible

      3 votes
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        0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
      • Hosting email addresses

        Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

        At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

        Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

        37 votes
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          10 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

          As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

          More information here:
          https://www.cloudways.com/en/addon/rackspace-email-hosting.php

          We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

          Cloudways Team

        • allow search by autogenerated app folder name

          would be great if i could enter the actual app folder name that is auto generated by your system, into the panel interface search, and have the correct application show. currently it is a giant pain to figure out which app is running high on resources on top without doing a bunch of looking around.

          1 vote
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            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • The git deployment documentation should tell the users to use GitHub's Deploy Keys feature.

            The documentation that shows user how to deploy from Git (https://support.cloudways.com/using-git-for-deployment) tells users to give CloudWays full access to their GitHub account. Ideally the documentation should show GitHub's "Deploy Keys" feature (https://developer.github.com/guides/managing-deploy-keys/#deploy-keys) which allows the user to give CloudWays access to just the repositories it needs.

            1 vote
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              0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

              The documentation on how to deploy from Git on the Cloudways Platform has now been updated to promote the use of repository-specific deployment keys.

              Cloudways Team

            • ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

              Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

              At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

              There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
              On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

              102 votes
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                17 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your patience.

                This feature is now live on the Platform. You will now be able to add a team member on more than one account.

                We will be happy to hear what you think of this improvement.

                Cloudways Team

              • Your "Remove" Button on your Git Deployment screen breaks in Firefox 51.0.1 Due to a javascript error

                It works in Chrome, but I was unable to remove an old repo from the Deployment screen while in Firefox.

                1 vote
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                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you very much, Bryan, for highlighting this issue.

                  We have now fixed it. You should be able to remove git deployments from Firefox as well now.

                  Cloudways Team

                • Provide hosting services based in South America (Brazil)

                  I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

                  1 vote
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                    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                  • upgrade ioncube to version 6

                    when can u update the ioncube to v6? Current v5 will not work with php7. waste of time if u r not making the software compatible

                    7 votes
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                      2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

                      Ioncube v6 has already made available few months back for new servers deployments. (compatible with both PHP5.x and PHP 7.0.X provided versions)

                      However on servers where version5 or older version is running we can perform an upgrade on request.

                      You can request an upgrade version through our ticket panel.

                      Regards,
                      Cloudways Team

                    • Please add TFA option for team account. Not only the main account

                      Please add TFA option for team account. So the server security never get compromised by team account hijack

                      4 votes
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                        2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                      • Inclusion of php7.0-zip module

                        Would it be possible to have the php7.0-zip module installed by default when installing Wordpress or PHP Stack Applications? Some WP plugnis and other PHP testing variables require this option.

                        1 vote
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                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

                          This extension should be available by default with PHP7.0.
                          Would it be possible for you to raise support ticket with server IP in question so that we can take a look why it is not there.

                          Regards,
                          Team Cloudways

                        • Add Google single sign on login to ClicknGo (and new control panel)

                          You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.

                          62 votes
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                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Vultr in Singapore

                            Vultr has setup in Singapore. You probably could add the location in your setting.

                            https://www.vultr.com/locations/

                            1 vote
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                              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Better caching plugin than W3 Total Cache

                              W3 Total Cache is rarely updated and is not officially compatible with WP 4.4 as of yet. Many people are speculating that the author may have even abandoned this plugin. Issues with WP 4.4 are being reported and are not resolved. I would prefer a more stable and regularly updated caching plugin.

                              177 votes
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                                67 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                              • Support wildcard DNS, so Wordpress Multisite auto create sub domains

                                As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.

                                9 votes
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                                  5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

                                  As Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.

                                  Cloudways Team

                                • Great service! Thank you

                                  Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.

                                  1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • EWWW Image Optimizer integration

                                    It would be great if EWWW Image Optimizer plugin would be a part of default WordPress app installation. There is an issue with installing EWWW to an existing WordPres app.

                                    I arelady talk to EWWW developers about that.
                                    https://wordpress.org/support/topic/cannot-install-jpegtran-optipng-etc-on-cloudways-hosting?replies=26#post-8260174

                                    39 votes
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                                      8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have deployed missing packages so EWWW can fully work on top of our platform. We do not have plans to add it as default but now, anyone wanting to use it should have no problems.

                                      Cloudways Team

                                    • please remove required fields for git deploy path.

                                      i am required to create a sub folder under public_html and deploy to the sub folder but i would like to deploy it under public_html only.

                                      1 vote
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                                        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Laravel 5.3

                                        Hi, the new version is much better than 5.2, can you upgrade it? also is it possible to add cron jobs to work with artisan?

                                        4 votes
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                                          1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add additional locales

                                          Allow generation of additional locales.

                                          Currently only

                                          * C
                                          * C.UTF-8
                                          * en_US.utf8
                                          * POSIX

                                          are generated on the system.

                                          We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

                                          9 votes
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                                            7 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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