Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Fix the Cloudflare Support Page

    Unless I'm just missing it, this page... https://support.cloudways.com/can-i-use-cloudflare-cdn/

    ...is missing the critical step where you need to go to the server console > advanced > enable cloudflare

    1 vote
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      completed  ·  2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Make the "Restart" Buttons Work in the New Platform

      When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.

      2 votes
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        completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow account owners/master user to create application credentials directly

        I should be able to have full control over my team members. if i want to set their login password i should be able to do it, but as it stands right now I have to bother my user and ask them to perform a password creation step that they shouldn't have to.

        I should be able to go to them and say "here is your access" as I don't want them to have access to the Cloudways console, I just want them to have an SFTP login, thats it. Requiring them to login and create their own credentials is…

        27 votes
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          8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for all your votes. We have now made it possible for account owners/master users to create as many application credentials as they like directly, without the need of creating team members first.

          Please note that SSH access for applications will need to be enabled from within “Application Settings > General” in order for SSH to work for any application credentials created this way.

          Cloudways Team

        • Add application domains that support 'www.' prefix as well as without

          To help test redirects to a 'www.'; pages without addition setup or save headaches when moving sites to cloudways that already have 'www.'; redirects

          1 vote
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            completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Provide a way to edit/remove Let's Encrypt from application

            Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.

            3 votes
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              3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
            • Add PHP7 logging on New Relic

              Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

              7 votes
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                1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Fix Wordfence issue that stops the firewall from working

                The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

                2 votes
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                  6 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                • support magento 2.1

                  support magento 2.1 with a 2.1 version application installation

                  1 vote
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                    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
                  • Enable or Disable Short Open tag

                    Ability to Enable or Disable Short Open tag in php

                    5 votes
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                      4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                    • Possibility to disable xDebug

                      It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.

                      2 votes
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                        2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add PHP 7

                        PHP7 will land soon and smart hosting companies are already supporting it (see Siteground and a handful other competitors).

                        The speed and performance gains are tremendous. Speed + performance = better website experience and for commercial sites, more revenue.

                        The first hosting company to get proper staging support, php 7, easy SSL install and SNI support gets my future business. It's no longer okay for hosting companies to lag behind on PHP, holding the web back.

                        114 votes
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                          16 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

                          PHP7 is now live. Please note that it is only available (and will continue to be) on Debian 8 servers. If you are running on an older Debian 7 server, you can migrate your application to a new Debian 8 server (where even with php 5.6 you will get better performance) and test php 7 there.

                          Announcement:
                          http://www.cloudways.com/blog/turbocharge-your-cloud-based-application-with-php-7/

                          How to upgrade from php 5.6:
                          https://support.cloudways.com/how-to-upgrade-to-php-7/

                          Caveats:
                          https://support.cloudways.com/php7-and-its-compatibility/

                          Cloudways Team

                        • mysql 5.7

                          When will this update available mysql 5.7 in the panel.

                          53 votes
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                            16 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow users to rename application folder

                            It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.

                            Give us the ability to rename application folders to something meaningful would make the functionality much more useful

                            9 votes
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                              10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Give MySQL Workbench access without having to give master credentials

                              I would like being able to give someone access to a single database throw MySQL Workbench without having to send him the master credentials that could be used to access all the server files throw SFTP.

                              1 vote
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                                1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                              • Better wording for Delete Primary Domain under Domain Management

                                This is a suggestion for better wording when you click on the Delete button of a primary domain that has been set.

                                The pop up window text says: "Are you sure you want to delete Application Primary Domain?"

                                This can be confused to think you might delete the applications itself. Wording such as: "Are you should you would like to delete this primary domain assigned to the application?" would be more specific.

                                3 votes
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                                  2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

                                  Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

                                  1 vote
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                                    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Elastic Email showing the wrong prices

                                    Elastic Email showing the wrong prices.
                                    The prices shown here are different from the prices that appear when you click on the elastic email add-on.

                                    https://support.cloudways.com/how-to-activate-elasticemail-addon/

                                    1 vote
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                                      1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 6 votes
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                                          3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add Magento 2.02 the latest version

                                          Upgrade availability for Magento 2.02 via Application List

                                          1 vote
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                                            completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
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