Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add the higher servers configurations 32 to 64GB RAM 12-20-24 cores

    Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.

    While I am not ready just yet for them I do need to know that the option will be there when the time comes.

    Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.

    Thanks!

    1 vote
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      3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Drupal 8 support plan

      With Drupal 8 release imminent (https://www.drupal.org/node/2605142) could you publish a schedule for supporting Drupal 8 installation as an option, as well as Drush 8? We don't envisage building client sites with it for a few months at least, but would welcome knowing your plans for supporting it, and having the option to start testing.

      7 votes
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        7 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
      • Add PHP-FPM

        Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

        10 votes
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          11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Rehabilitate SSH access with application credentials

          Rehabilitate SSH access with application credentials and not for only Master credentials.

          In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.

          Now, i can't give master password to our customer!

          4 votes
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            4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
          • keep the application credential in master

            I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we…

            2 votes
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              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Add "favourites" feature for applications

              Allow a "favourite application" section, maybe on initial dashboard after login?

              Added via a star icon on the application detail screen, and can be removed from favourites on the favourites list, and application detail screen.

              So similar to the "ellipsis-hover" list as in you can link directly to apps, but you can set which you'd like to show.

              Would be handy when working on a specific pair of projects and need "quick access" to their application pages (rather than multiple clicks - manage server > application management > click list > select list item).

              Hope I've explained clear enough :-)

              3 votes
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                1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow OPCache Settings

                Allow OPCache Settings to be managed by us. I've tried to do it so via php.ini and .htaccess directives, but neither has worked with some few values.

                Also it's kind of annoying to have to talk to the support team everytime I need something to be changed.

                3 votes
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                  4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                • 5 votes
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                    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                  • 10 votes
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                      3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support 'Let's Encrypt' (automatic and free SSL/TLS)

                      Mid 2015 the Let's Encrypt Certificate Authority (CA) is expected to go live. It would be great if Cloudways would join this effort and offer it as a service to their customers. This CA & software will allow automatic and free (domain validated) SSL/TLS for any domain.

                      For more information visit https://letsencrypt.org/

                      157 votes
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                        58 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix Cronjobs for laravel.

                        The only way to publish a Cronjob for laravel is through assistance. I wish u fix it.

                        4 votes
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                          4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

                          If what you want is to run Laravel Artisan commands such as:

                          > php artisan schedule:run
                          > php artisan route:clear

                          You can do so from the advanced cron editor, so long as you run the command from inside the public_html directory where artisan is found. For example, we have tested with:

                          > * * * * * cd public_html && php artisan route:clear > /tmp/artisan.log

                          And it works fine.

                          Let us know if this fixes your needs.

                          Cloudways Team

                        • Remote mysql database access

                          The ability to connect remotely to a hosted database on a server, possibly an IP whitelist

                          66 votes
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                            26 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Server Scaling option should have a pop-up asking for confirmation

                            When scaling the server there is no confirmation (like "Are you sure you want to do so?") which can cause issues if someone accidentally clicks the scale button without intending to actually scale up the server.

                            2 votes
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                              1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Create a folder outside main web folder

                              For security purposes, i just want to move all uploaded files outside my main web folder.

                              1 vote
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                                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Configure MySQL thread_stack to 256k

                                The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.

                                2 votes
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                                  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Update WP-CLI

                                  Current versions is 0.21.1, but I have 0.17.0 installed.

                                  Maybe we can autoupdate once a week?

                                  1 vote
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                                    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

                                    We are deploying 0.21.1 today along with new Wordpress version 4.4. We are adding too wp-cli updates to monthly application update process.

                                    Cloudways Team

                                  • add elasticsearch service to auto-restart

                                    Our elastic search service stopped for whatever reason and had to be restarted manually. This makes it quite unreliable because when it does happen it can only be restarted manually. Service should auto-restart like all other services.

                                    3 votes
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                                      1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Move from APC to Opscache

                                      Upgrade from APC to Opcache

                                      7 votes
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                                        2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 181 votes
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                                          41 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                          HTTP2 is now fully supported and available for all browsers. It was activated yesterday.

                                          Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).

                                          Cloudways Team

                                        • Ignore/Strip Cookies for Varnish

                                          Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.

                                          We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.

                                          14 votes
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                                            7 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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