Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
    • Easy integration with cloudflare installing mod_cloudflare

      It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

      But there is an issue that needs to be resolved. The IP address that cloudways sees on $_SERVER['REMOTE_ADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

      By installing the…

      10 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • ImageMagick extension for PHP

        Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow choosing between PageCache (Phoenix) and Turpentine (NEXCESS)

          The existing Varnish module PageCache has many unsolved issues compared to the highly maintained Turpentine extension. Using Turpentine won't work because it needs custom VCL. It would be great to allow to choose between both solution through Click&Go interface for a better Varnish support.

          11 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

            For new servers (Debian 8), Turpentine is the default cache extension we use. It is installed by default on base Magento deployments. This KB explains how to install it if you overwrite our base deployment:
            https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

            Given the possible issues, we have decided not to automatically update the old Magento deployments (Debian 7). You can migrate your store to a new Debian 8 server if you want to use turpentine (please check all site functionality before taking it live).

            Contact support in case of any doubt/question.

            Cloudways Team

          • Old version of composer

            Pls update composer (sudo composer self-update)

            4 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

              Composer is now auto-updated on deployment (so new servers get latest version) and recurring updates happening bi-weekly automatically.

              Cloudways Team

            • Have a client login feature for a single application

              At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

              We are moving sites from cPanel and some of the more techie clients expect this.

              15 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve Cron job feature

                use the actual cron job in a php project is not secure.

                We need to add the php file in the public_html folder (not secure)
                We can't set an argument to prevent hacker to launch many time the file (not secure)
                We can't use something in the URL like xxxx.php?pwd=yyyy (not secure, same problem than previously)

                Will you make something in these case ?

                thks

                7 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Fix privacy and security issue on fresh WordPress installs

                  When adding a fresh WordPress App, the default admin account Cloudways creates adopts the account holders email address. This is also becomes the display name by default, showing up on the front-end, exposing the account holders email address involuntarily. The display name should be set to something other than the email address.

                  4 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    completed  ·  3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                  • 3 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

                      You can already control post_max_size via the “Upload Size” item that you have in Server Settings.

                      This sets to whatever value you define the following parameters:

                      php
                      upload_max_filesize
                      post_max_size

                      nginx
                      client_max_body_size

                      Cloudways Team

                    • Exclude pages or URL's from Varnish

                      I would like to suggest having the option to exclude certain pages or URL's from Varnish. Most of the time Varnish is great, but in some instances it can cause issues. One particular instance right now is a very typical Wordpress + WooCommerce setup where Varnish causes the site to not save items to the cart. I did heaps of testing and it's directly a Varnish issue.

                      However it would be great to keep Varnish on parts of the site where it doesn't conflict, because the performance gains are fantastic. Would be a great addition to the console.

                      Cheers'
                      ~…

                      109 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        45 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                      • Alphabatize Server List in Dropdown

                        Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • get support/make it easy to open a livechat window

                          I'm trialling your stuff as of yesterday and I feel locked out of support. There's a problem with my php settings being inadequate for my woocommerce store but I don't know where to fix it. I'd really just like contact to ask that question but I've been trying for an hour already and getting nowhere.

                          Q - would I do the following via your site?
                          Woocommerce Visual Products Configurator:
                          Your PHP setting max_file_uploads is currently set to 20. We recommand to set this value at least to 100 to avoid any issue with our plugin.
                          Your PHP setting max_input_vars is…

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Slow initial console login when having lots of servers

                            I have around 30-35 servers on my dashboard. When we login, it takes around 1 minute to show the list. So everytime I log into CloudWays, it takes around 1 minute to show my server list...It's comming slower and slower as I add new servers.....

                            7 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • White-label application URL

                              To me not having a white-label Cloudways application is absolutely of no concern. The only concern I have (because I offer clients managed Wordpress hosting) is the fact that the application-url is not white-label. If only I could have my brand name in stead of Cloudways I am done.

                              0 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                completed  ·  2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                              • API support

                                I'd like to recommend you have API support added to your system. I'd love to be able to launch and control Cloudways services through an API.

                                61 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  28 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow me to select Digital Ocean Toronto Data Center

                                  Hi, Digital Ocean just launched a data center in Toronto. Can I use it via Cloudways?

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • offer Mandrill for transactional emails

                                    Mandrill is free and works really well for those needing to send transactional emails.

                                    20 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                                      This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

                                      Cloudways Team

                                    • Add elasticsearch as an option to be deployed to the servers

                                      You can add it as a new package that can be deployed to the server along with redis, mariadb ...

                                      7 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add support for xdebug

                                        I would greatly appreciate the ability to debug the applications I'm making. xdebug is important for php development. please add this as soon as possible.

                                        6 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                                          This is now live and available on all NEW servers.

                                          If you want any of your existing servers to support it , contact chat / support and we will deploy it for you.

                                          Cloudways Team

                                        • Nginx SSL and Varnish

                                          Nginx SSL and Varnish:
                                          Hope you can add this

                                          How to add HTTPS support to Varnish, with Nginx performing the SSL termination:

                                          https://www.digitalocean.com/community/tutorials/how-to-configure-varnish-cache-4-0-with-ssl-termination-on-ubuntu-14-04

                                          http://edoceo.com/howto/nginx-varnish-ssl

                                          73 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            17 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base