Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 46 votes
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      24 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
    • Please update composer on server

      Composer auto update not working on new server deployment. Please fix this.

      2 votes
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        2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for the information, issue had been identified (minor glitch with some of the servers) and resolved, new servers will now have latest version of composer.

        Cloudways Team

      • Edit Wildcard SSL Support Article

        In the article on creating wildcard SSL certs the image in Step 3 is misleading.

        Currently suggests using the FULL URL for 'Host' when all you need to add is:

        _acme-challenge.

        This took ages with Live Chart to figure out.

        Thanks

        1 vote
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          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
        • Upgrade PHP Version 7.2 for WordPress

          To run WordPress we recommend your host supports:
          - PHP version 7.2 or greater
          - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
          - HTTPS support
          .
          https://wordpress.org/about/requirements/

          34 votes
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            8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
          • Please introduce php 7.2

            http://php.net/downloads.php

            stabel official version has been released over 10 days ago

            its 20% faster than php 7.1

            Really looking forward to it.

            12 votes
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              1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Please upgrade DigitalOcean Droplets

              DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

              Please upgrade CloudWays DO droplets with newer plans.

              9 votes
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                3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • PHP 7.2

                PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

                27 votes
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                  4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow Supervisor installation for laravel queue workers

                  As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

                  Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

                  Queues are used for jobs, event handling, mails, notifications

                  77 votes
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                    20 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • 90 votes
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                      11 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                    • Upgrade Magento

                      Hi , considering security holes in Magento and lots of new security concerns on daily basis , it is necessary to upgrade the current Magento 2.1.1 CE to Magento 2.1.7 and all security patches to be considered for Magento . I would appreciate to make it ASAP to avoid inevitable security issues . Thanks

                      9 votes
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                        4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

                        We do have a monthly process to provide the upto date versions of application, important part of the process is to offer those applications that are our compatible with the offered packages i.e php, mysql, redis and etc.

                        re: magento, version 2.2x is currently available on Cloudways Platform.

                        Cloudways Team

                      • Zend Guard Loader

                        Please add Zend Guard Loader in stack Cloudways.

                        37 votes
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                          2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

                          This is now live, it can be enabled through Server → Settings and Packages → Advanced Page.

                          Please note it is not officially supported with PHP7.x . However it can be used with PHP5 deployements

                          Cloudways Team

                        • 1 vote
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                            1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                          • Create an On/Off Switch for the apps (start/stop apps)

                            A switch that easily allow switching an app on or off.

                            57 votes
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                              20 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add Digital Ocean Block Storage Option

                              Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

                              136 votes
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                                29 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Let's Encrypt SSL for subdomains and multisites

                                All webmasters using subdomains or wordpress multisites will be happy about it

                                59 votes
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                                  19 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.

                                  Cloudways Team

                                • 2 project used 1 database

                                  Example, 1 project handling web (like web dashboard) and 1 project handling API for mobile app. I thinks need 1 database for 2 project with same data. If differences database, i think is funny right. How to solved this case.

                                  1 vote
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                                    completed  ·  2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Database Mysql I can not remote.

                                    I saw easily create server, create a project and I am very happy with the console and github composer, etc., but I am very sad because the database is not flexible, I can not remote.

                                    1 vote
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                                      completed  ·  2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Fully Support WP Rocket

                                      Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

                                      It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

                                      83 votes
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                                        13 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Laravel Hosting Needs update from 5.3 to 5.4 .Please do it ASAP

                                        Laravel has released it new version (5.4) . As a leading laravel hosting player cloudways need to update it as quick as possible

                                        3 votes
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                                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hosting email addresses

                                          Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

                                          At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

                                          Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

                                          37 votes
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                                            10 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

                                            As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

                                            More information here:
                                            https://www.cloudways.com/en/addon/rackspace-email-hosting.php

                                            We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

                                            Cloudways Team

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