Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    1 vote
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      0 comments  ·  General  ·  Admin →
    • Auto scaling option for AWS

      There should be an option to Auto Scale up and Down for AWS as this feature is available on AWS.

      1 vote
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        0 comments  ·  Magento  ·  Admin →
      • Have an option to install Open Project

        I would like to see CW extend it's options for App installs and to include Open Project. It is a free Project Management suite that is open-source and would be a big addition to what you already have.

        https://www.openproject.org/download-and-installation/

        1 vote
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        • Being able to adjust MaxRequestWorkers MaxConnectionsPerChild config

          It would be great to to adjust MaxRequestWorkers MaxConnectionsPerChild in the control panel rather than have to ask cloudways support. When using PHP-FPM (which is now the standard with cloudways hosting) adjusting these settings to your own needs is really beneficial and prevents memory outages/site down time.

          3 votes
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          • Install php-trader library

            php trader is a powerful library for financial calculations.

            1 vote
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              0 comments  ·  Add-ons  ·  Admin →
            • 1 vote
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                0 comments  ·  Security  ·  Admin →
              • 1 vote
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                • to add "Delete My Account Permanently"

                  You scared the hell out of me almost.

                  just for information, i'm NOT going to pay you in future by any means..

                  now, u will be like

                  "You just need to go to Billing section in member area and click Cancel account.

                  Support should have informed on this.

                  Cloudways Team"

                  OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.

                  don't suggest me, to PUSH cancel button..

                  there is a difference in both..

                  i want my id disappeared from your site; not to paused/ deactivated it..

                  1 vote
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                  • File Access Control

                    Please provide the ability to create new SFTP users with restricted access to folders. For example, people working on loading products needs access only to media/import folder in Magento.

                    1 vote
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                    • LEMP Stack with Apache removed

                      Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

                      I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

                      Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

                      5 votes
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                        0 comments  ·  Stacks  ·  Admin →
                      • live chat

                        Your LIVE CHAT support does not work. Fix this ASAP, or I have to take my business elsewhere.

                        1 vote
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                        • DNS Made Easy - failover records

                          I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

                          However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

                          Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

                          Please could you consider making the DNS Failover feature available.

                          1 vote
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                            0 comments  ·  Add-ons  ·  Admin →
                          • Cloudways Rackspace webmail needs to be SSL / HTTPS

                            When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

                            When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

                            1 vote
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                              0 comments  ·  Add-ons  ·  Admin →
                            • Add Stockholm as datacenter as soon as AWS opens up there this year.

                              I belive you would be the first managed hosting with datacenter for the nordic countries

                              1 vote
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                                0 comments  ·  General  ·  Admin →
                              • Wildcard or Regex support for Breeze "Never Cache these URLs"

                                I have a site with a number of dynamic "areas" that are not displaying/refreshing correctly due to caching. One primary area of the site is an online LMS (Learning Management System) made up of multiple lessons, topics, and quizzes. I could list each URL individually, however, it would be well over a 100 just to get started, and would also require me to continue updating the list of URLs as I continue to add new content/lessons, etc.

                                Ideally, I could enter in a relative url with a wildcard or utilize regex to not cache all URLs matching the pattern, such…

                                1 vote
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                                  0 comments  ·  Wordpress  ·  Admin →
                                • Add application size on API

                                  This is a killer feature. Please add a status endpoint for each application that will return the disk size of it.

                                  1 vote
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                                  • Chrome on Mac Errors on Forms

                                    Lots of admin area forms dont submit on Chrome on a Mac, for example Settings and Packages gives error:

                                    "settings:1 Form submission failed, as the <SELECT> element named '.display_errors' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')"

                                    1 vote
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                                    • Google announced page speed module on server level

                                      Google has been announced page speed module on server level. we need to install the same on chaichun website. its will improve page loading speed of the website drastically.

                                      Here i am sharing installation instructions on below mentioned link.

                                      https://developers.google.com/speed/pagespeed/module/

                                      1 vote
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                                        0 comments  ·  Magento  ·  Admin →
                                      • Accept custom commands for Supervisord

                                        Accept custom commands like 'php artisan horizon'

                                        2 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Please introduce php 7.2

                                          http://php.net/downloads.php

                                          stabel official version has been released over 10 days ago

                                          its 20% faster than php 7.1

                                          Really looking forward to it.

                                          1 vote
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