Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Restricted access to FTP users

    Hi,

    You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

    This feature is not available at the moment.

    Thanks,
    Sumit

    1 vote
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      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
      • One-click installer for ProcessWire

        I’d love to see a one-click installer for ProcessWire but having the option of either the Master or Dev version. Dev versions are always so stable. And thanks for providing this handy guide to ProcessWire on Cloudways:

        https://www.cloudways.com/blog/how-to-install-processwire-on-cloud/

        1 vote
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          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
        • Application Package Customization

          I would like to be able to deploy an application that has some pre-packaged plugins, folder structures, frameworks etc.

          For instance, the WP Version 4.9.X that deploys with Breeze, id like it to also deploy with few other plugins and user accounts.

          I have tried to achieve this by creating a deployment server with pre-packaged Wordpress version

          Unless this can be done via running GRUNT?

          - Needs to install pre-packaged plugins of my choice.
          - Add DB entries, new user accounts for my other devs/etc.

          Thoughts, suggestions? Already a thing?

          1 vote
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            0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
          • server delete

            To whom it may concern,

            I am very disappointed in you. This is no way of sending emails to clients, I don't know of any other company that threatens their customers like that.
            You have to change your language and your billing system instead of threatening people. I've had the bad luck of having my servers deleted even when I paid my invoice still on time due to a chat agent's forgetting to noitfy the appropiate team.
            If not for my backups- a year's worth of work would've simply gone up in smoke. You are simply harming your reputation with…

            1 vote
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              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
            • Host sites built in Webflow

              Webflow is the best tool to design websites. However, their hosting is crazy expensive. If Cloudways made it easy for Webflow users to convert their exported Webflow code to Wordpress then host it on Cloudways, Webflow users would jump to Cloudways hosting. At the very least a well-written "How To" document would help.

              So far I have found this tool is useful for converting Webflow to Wordpress:
              https://www.youtube.com/watch?v=kxPU70RXad0
              • https://www.udesly.com/udesly-adapter/

              1 vote
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                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • Cloudways Billed payment update 3D Secure

                When I purchase with my Bank Card, It's is declined because there's no 3D secure in Cloudways website.

                You should add 3D Secure for the Payment and It's so much secure for the Every Card Payment

                1 vote
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                  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
                • Improve Staging Deployment for Wordpress Sites with better Find/Replace

                  I have found a problem with the Staging deployment for my wordpress sites.
                  Some plugins and themes store serialised arrays in the wordpress options. This is a valid technique that results in less DB calls.
                  However, if you simply do a find and replace on URLs in the database, the serialisation of the array will break. This means that the Staging site will lose the settings in the plug-ins and themes.
                  If you don't realise this, and push the changes back to Live, the Live website will break.

                  A related problem is with premium plugins and themes that are licensed…

                  1 vote
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                    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                  • More Info in Deployment Logs

                    Deployment via Git is an awesome feature! As a significant improvement to it, I would love to see more detailed information in View deployment logs section. For example, to see a list of updated files or actions done on the server during the deployment.

                    1 vote
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                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                    • Option to select data center

                      It will be great if you can provide an option to select a data center. like, DO provides 3 data centers in NY. if the user wants to create a server if Digital Ocean ' NY-C1'. There is an option for the region only NY.

                      1 vote
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                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Option to add team members without credit card details

                        When any user creates a company account,
                        It will be great if you provide a feature to add team members using their email address and without CC. Because it is hard for a company to manage payment details and billing for all team members account.

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                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Simpler sign-in with Google

                          At the moment Google sign-in is there and works, but can be improved for a smoother dashboard experience. There are 2 things which can be improved upon:

                          - the session doesn't last after the CloudWays browser tab is closed. If CloudWays got a oauth token from Google platform, it should keep the session until the token is revoked or manual log out
                          - using too many permissions. At sign-in time only the profile_basic and profile_email should be requested, simplifying the login process. When someone tries to use Google Sign-In, they first choose the account, then approve the app (CloudWays), then…

                          1 vote
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                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for contributing your valuable suggestions.

                            We already have started working on minimizing the scope of Google service permissions.

                            Your other feedback about sessions has been added to our Product Improvement Ideas list, and we will incorporate it in upcoming quarters.

                            Cloudways Team

                          • Managed WordPress Multisite Backup

                            It would be great to have an option to back up a multi-site wordpress network and then be able to restore only one subsite of that backup.

                            Example: I have a multisite network with 100 customer sites. I backup my network daily. If a client in my network asked me to restore a backup I would only restore that client's site and not the entire network.

                            I know that Cloudways works in partnership with BlogVault.
                            BlogVault already has a WordPress Multisite compatible backup system.
                            You could integrate this solution into the Cloudways administration panel.

                            1 vote
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                              0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cloudways please document your security practices

                              I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

                              The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

                              Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

                              11 votes
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                                2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

                                This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

                                Cloudways Team

                              • MySQL Setting - Case Sensitivity

                                Please add the option to TURN OFF case sensitivity in MySQL.

                                1 vote
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                                  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                • Possibility to upload server key and CSR for SSL certificate

                                  I think there should be possible besides generating CSR uploading own CSR and key for the SSL certificate. This would minimize time when migrating from some other server

                                  1 vote
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                                    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Supporting CDN for multi-language sites

                                    It is quite necessary to support CDN service for a multi-language WP site.

                                    1 vote
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                                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make XDebug accessible for remote debugging

                                      I would like to use my IDE such as PHPstorm, to have remote debugging sessions using XDebug. Currently, XDebug is available on Cloudways but I cannot connect to it, so what is the point?

                                      1 vote
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                                        0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Custom Temporary URLs

                                        On the site URLs for our applications it creats something like "wordpress-XXXXXX-XXXXXX.cloudwaysapps.com"

                                        You guys need to find a way to allow users to create or change this temporary URL to something different and easier to remember.
                                        Something like "mysite.cloudways.com".

                                        We need to be able to set an easier url to remember. The hosting company I was with before moving to you guys allowed that. It was Flywheel. We could create our own subdomain name for the url.

                                        For Example: At Flywheel we could should choose "mysite" for the temporary domain of "mysite@cloudwaysapps.com"

                                        Please work on creating this. Thank…

                                        1 vote
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                                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Verification information should be made more clear...

                                          Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

                                          Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

                                          Thanks otherwise, probably great service, not yet entered :)
                                          Cheers

                                          1 vote
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                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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