Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Create Own Default Custom Testing URL

    I would like to ensure that the test account we create for our clients takes our own test domain name by default when we create a new app. (before domain is added)

    eg - test-app-name.my-company-domain.com

    It would be better to automatically set our own Domain Name on the server to make sharing the test server with clients easier.

    1 vote
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    • Not able to install the server dependencies - php-ssh2 & php5.6-zip

      Can you add these "php-ssh2 & php5.6-zip" modules my server now? We are not able to install these by using 'apt-get install' command. It shows error "E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied)" . Even cloudways support teams are not able to install.

      1 vote
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      • Add sudo commands

        Sudo commands would be very helpful because many people could use them.

        2 votes
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        • Allow users access to log files - view/ and DELETE wasted space on servers

          Allow users access to log files to be able view/ delete wasted space on servers

          7 votes
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          • extend CloudwaysBot messages with domain names or application names when messaging about failed backups or sending similar notifications

            It's not helpful to get a message about failed backups when you have multiple applications. Instead, having the message include the domain of the application in which the error occurred would be a huge timesaver.

            2 votes
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            • SMTP settings at the application level

              I would like to set SMTP credentials in a per application basis, that would give us the ability to send emails using a different SMTP account for each application/website.

              1 vote
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              • Show in Graph which processes are causing huge spikes on my wordpress website

                Just like we have the Task Manager in Windows platform and Activity Monitor on Mac, I would like to see a similar utility in my Cloudways Panel where I can see which processes are causing hugh spikes on my server resources and also I should have the option to force quit them.

                I know implementing this option is difficult, but if done it will be an excellent addition to your solutions.

                2 votes
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                • Add total memory usage (including buffers/cache) to monitoring tab for autoscaling Kyup servers

                  Kyup autoscaling triggers from total memory usage (including cache and buffers) however that statistic is not viewable from the Cloudways dashboard. The Free Memory chart reports the available memory +/- buffers and cache.

                  This causes confusion for users of Kyup, since scaling may occur unexpectedly when comparing to stats in the monitoring tab.

                  1 vote
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                  • Support Oceandigital DNS

                    Please add posibility to use Oceandigital DNS in cloudways panel.

                    1 vote
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                    • Add ability to schedule automatic server shutdown/enable

                      Add ability to schedule automatic server shutdown/enable.

                      If i have a server that i know is only required to be used during regular business hours, but i dont want it accessible or paying for it during non-business hours, I'd like to automatically schedule it to go offline and then come back online later.

                      IE: i want to shut it down every day at 1am and bring it back online at 6am, without having to do it manually.

                      6 votes
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                      • 1 vote
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                        • File Access Control

                          Please provide the ability to create new SFTP users with restricted access to folders. For example, people working on loading products needs access only to media/import folder in Magento.

                          1 vote
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                          • Chrome on Mac Errors on Forms

                            Lots of admin area forms dont submit on Chrome on a Mac, for example Settings and Packages gives error:

                            "settings:1 Form submission failed, as the <SELECT> element named '.display_errors' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')"

                            1 vote
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                            • Granular Billing System with API Integration

                              Granular Billing System - Cloudways should create an Override Billing Setting on both Applications and Servers, so the Billing Setting for a Server would Override the Main Customer’s Billing Settings. The same way, the Application Billing Setting would Override both Server's and Main Customer’s Billing Settings.

                              API integration would allow my customers to Hire Servers (or Applications in one of my Servers) directly from my website, and have it deployed at my Cloudways Account. But Billed to each Customer’s Credit Card or PayPal account, via those Override Settings and API.

                              I really hope you guys (Cloudways) can implement this at…

                              1 vote
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                              • Better overview - Grid view for applications and servers

                                In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
                                Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
                                That would give a 10x better overview :D

                                8 votes
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                                • CLI interface

                                  Option to enter a CLI or directory tree view of the server to delete files etc. sftp is slower and messier if I just want to delete a WordPress theme or plugin.

                                  1 vote
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                                  • Make it ready - like any other hosting

                                    Server should be ready with domain, email handling, mysql, phpmyAdmin, email client, dns management, this should be ready & easy will save lot of time.

                                    1 vote
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                                    • Server some of server logs better to share with user (such as mail log)

                                      it can save time for both side (users and cloudway support)

                                      1 vote
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                                      • Add a console to manage email aliases

                                        Hello, I suggest you add a console to manage email aliases to arrive in email boxes of created email accounts managed in Rackspace. Other hosts do that, and I like to be flexible with creating aliases. Thx.

                                        1 vote
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                                        • Add password reset button to Webmail

                                          I suggest you add a button on http://webmail.emailsrvr.com/a/index.php?fail=1 to reset the passwords. Thx.

                                          1 vote
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