Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Downscale possibility for DO, Vultr & Linode

    It would be great to see "downscaling" option available for the DO, Vultr & Linode in the future.

    Thank you!
    Best regards,
    Michał

    1 vote
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  2. SSH INSTRUCTIONS installation are wrong

    ssh installation instructions
    your instructions are wrong
    the only way to get the public key and private key working is to create BOTH KEYS WITH THE SAME NAME on cloudway server ON THE COMPUTER AND THEN UPLOAD OF THE PRIVATE KEY WHEN ENTERING IT IN PUTTY PROGRAM

    1 vote
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  3. Edit the ssh welcome message

    Edit the ssh welcome message, to remove the cloudways urls.

    WebRoot: [ /home/123456.cloudwaysapps.com/xxxxxxx/public_html ]
    WebLogs: [ /home/12345.cloudwaysapps.com/xxxxxx/logs ]

    1 vote
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  4. How to Fix Face book login issues?

    Are you looking to resolve Face book Login Issue? If yes, then no need to worry. Reach our Professionals 24/7 for the help of users. The highly skilled experts are available 24/7 for the help of users. Ensure that you should take an immediate help of specialists, to contact with the experts. You need to dial the Face book toll-free number 24/7 to reach our professionals. Moreover, opt the option of live chat.Read more:-https://www.contactforfb.com/fb-customer-services/

    1 vote
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  5. Alert should generate if CPU or RAM Idle Usage is less than 40%

    Currently the Bot gives alert if the CPU or RAM idle usage is continuously below 20%. My point is that whenever it goes below 20% an alert should be generated each time.

    1 vote
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  6. Change Varnish Cache Expire time

    I would like to be able to configure the Varnish Expire Cache setting to something longer than 4 hours. I think 4 hours is too short. I would set it to a week or even a month, and just have it clear the cache when a page is updated.

    3 votes
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  7. Disable memcached

    I would like the option to disable Memcached. When you have Redis running, there's no need for memcached to be taking resources. I have seen sometimes it has 4-5 processes running.

    4 votes
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  8. Managed ip restrictions - nginx locations

    It would be great to be able to edit the location section of NGINX so that we can restrict access to an application and prevent a WAF bypass.

    1 vote
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  9. Nginx to conditionally serve WebP format images if they exist.

    at the moment .webp images are being served by apache.
    they should be served by nginx and cached just like jpg/png.

    Also if the .webp file exists next to the jpg/png serve it to browsers that support webp instead.

    ```

    http config block

    map $httpaccept $webpext {

    default "";
    
    "~*webp" ".webp";

    }

    server config block

    location ~* ^(/path/to/your/images/.+).(png|jpg)$ {

    set $img_path $1;
    
    add_header Vary Accept;
    try_files $img_path$webp_ext $uri =404;

    }
    ```

    2 votes
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  10. Block Specific IP adresses and GEO locations from access to webserver

    Would be nice to have this feature as a basic firewall.
    Not every business can afford to pay for 3rd party solution like Sucuri firewall.

    1 vote
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  11. Add setting field for mysql lc_time_names

    Add setting option for the lctimenames of mysql.

    1 vote
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  12. varnish exclude

    Firstly I would like to suggest option to exclude ALL cookies by only * sign

    Secondly, I would like you to include in documentation the fact that when you are using Google Chrome (or in other browsers) developer tools to check what cookies you should exclude, there are 3 folders - Local Storage, Local Session and Cookies ... and not only Cookies have to be excluded, but many times also things from Local Storage and Local sessions which I didnt find in any documentation yet

    1 vote
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  13. How to Install pfdminer & pdfimage extensions on server?

    I tried to install PDFMINER and PDFIMAGES extensions but I can’t able to install, so please make sure that I can install those packages on server.

    I am getting this errors on my wordpress website(see attached screenshot.)
    https://drive.google.com/file/d/1LkezAvQITQmK9KLtdD121FeUKDvU_1yV/view?usp=sharing

    1 vote
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  14. There must be more than one data base creation option for one application

    There must be more than one data base creation option for one application. some times we have to create more than one database for few operations in Magento 2 but working on cloud ways we have to go far long way for it by installing another app which definitely overload server and result increase of cost if resource is increased or if resource is not increased then performance decline is the consequence.

    for example a Magento developer or user want to use a theme quick start pack he has to create a new data base and what if he already…

    1 vote
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  15. Server Settings Default

    Make it if you don't add a number character to one of your 'Server Settings' it should just save as DEFAULT. At the moment you need to add a character in order to save your settings. I want to be able to change a certain server setting back to default but there is no option.

    1 vote
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  16. Option for unsecured FTP

    It would be nice if you could make an option for a client to be able to disable safety with FTP.
    For me at the moment it would be much more practical because I don't use this server for secret or vulnerable data anyways, so safety doesn't concern me for every server equally. But I would need a client to be regulary sending me XML files, but unfortunately they can only do it through unsecured FTP.

    1 vote
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  17. Virtual machines with IOS to compile apple aplications

    I need a virtual machine with IOS to compile my mobile app for apple devices.

    1 vote
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  18. Allow us to modify the Varnish Cache configuration file

    Please allow us to modify the Varnish Cache configuration file. Because your interface to exlude varnish with URLs or cookies is very basic, and does not allow us to configure varnish properly to work well with for example geo localization plugins in Magento.

    1 vote
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  19. a way to set haproxy.config for load balancing

    i want to be hosting javascript apps , but i need seo so i am using prerender.io's haproxy's settings , but i cant set it on the dashboard

    1 vote
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  20. Protecting files in a specific folder

    I'm using WordPress and Easy Digital Downloads plugin to sell downloadable files online. I need to protect files in a specific folder. I found the following article but unfortunately currently there isn't any setting to setup a redirect at Cloudways dashboard. Deactivating Nginx may fix the problem but there isn't any setting for that as well. I'm sure that there are many people who sells downloadable files online, and protecting files is very important for us. I hope you will consider to fix this problem.

    https://docs.easydigitaldownloads.com/article/682-protected-download-files-on-nginx

    1 vote
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