Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. fix your broken javascript

    The chat javascript buttons are broken.
    They are undefined on every single link.

    2 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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  4. 3 votes
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  5. 67 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

    Cloudways Team

  6. 0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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  8. 6 votes
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    completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live. You can find the Server Setting option when clicking Manage Server in your account. We will be adding additional parameters that can be controlled from UI to this section.

    Feel free to suggest new parameters you want to be able to set, here in the Suggestions page.

    Cloudways Team

  10. 4 votes
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  11. 32 votes
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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 61 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can updated username and password for both Master Credentials and Application Credentials:
    https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

    You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

    We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

    Cloudways Team

  14. 4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make information about current payment details available or more easy to find.

    I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.

    15 votes
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    completed  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. 3 votes
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    completed  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. 42 votes
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    completed  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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