Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Digital Ocean Data Center in the Banglore Region

    I received an email with the Bangalore Data center option
    and also checked by logging into digital ocean right now
    also would you be able to give me an estimate as to by when the integration would happen?

    5 votes
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    5 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide a way to edit/remove Let's Encrypt from application

    Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.

    3 votes
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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Google single sign on login to ClicknGo (and new control panel)

    You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.

    62 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

    Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

    At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

    There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
    On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

    102 votes
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    17 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience.

    This feature is now live on the Platform. You will now be able to add a team member on more than one account.

    We will be happy to hear what you think of this improvement.

    Cloudways Team

  5. Possibility to disable xDebug

    It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.

    2 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add PHP7 logging on New Relic

    Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes
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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. EWWW Image Optimizer integration

    It would be great if EWWW Image Optimizer plugin would be a part of default WordPress app installation. There is an issue with installing EWWW to an existing WordPres app.

    I arelady talk to EWWW developers about that.
    https://wordpress.org/support/topic/cannot-install-jpegtran-optipng-etc-on-cloudways-hosting?replies=26#post-8260174

    39 votes
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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We have deployed missing packages so EWWW can fully work on top of our platform. We do not have plans to add it as default but now, anyone wanting to use it should have no problems.

    Cloudways Team

  9. Add multiple domain ssl support for a single application.

    I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

    Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

    31 votes
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    8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

    Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

    Cloudways Team

  10. Give MySQL Workbench access without having to give master credentials

    I would like being able to give someone access to a single database throw MySQL Workbench without having to send him the master credentials that could be used to access all the server files throw SFTP.

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enable or Disable Short Open tag

    Ability to Enable or Disable Short Open tag in php

    5 votes
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    5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Magento 2.02 the latest version

    Upgrade availability for Magento 2.02 via Application List

    1 vote
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    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  13. Elastic Email showing the wrong prices

    Elastic Email showing the wrong prices.
    The prices shown here are different from the prices that appear when you click on the elastic email add-on.

    https://support.cloudways.com/how-to-activate-elasticemail-addon/

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow account owners/master user to create application credentials directly

    I should be able to have full control over my team members. if i want to set their login password i should be able to do it, but as it stands right now I have to bother my user and ask them to perform a password creation step that they shouldn't have to.

    I should be able to go to them and say "here is your access" as I don't want them to have access to the Cloudways console, I just want them to have an SFTP login, thats it. Requiring them to login and create their own credentials is…

    27 votes
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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your votes. We have now made it possible for account owners/master users to create as many application credentials as they like directly, without the need of creating team members first.

    Please note that SSH access for applications will need to be enabled from within “Application Settings > General” in order for SSH to work for any application credentials created this way.

    Cloudways Team

  16. Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Better wording for Delete Primary Domain under Domain Management

    This is a suggestion for better wording when you click on the Delete button of a primary domain that has been set.

    The pop up window text says: "Are you sure you want to delete Application Primary Domain?"

    This can be confused to think you might delete the applications itself. Wording such as: "Are you should you would like to delete this primary domain assigned to the application?" would be more specific.

    3 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. keep the application credential in master

    I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we…

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the higher servers configurations 32 to 64GB RAM 12-20-24 cores

    Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.

    While I am not ready just yet for them I do need to know that the option will be there when the time comes.

    Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.

    Thanks!

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Better caching plugin than W3 Total Cache

    W3 Total Cache is rarely updated and is not officially compatible with WP 4.4 as of yet. Many people are speculating that the author may have even abandoned this plugin. Issues with WP 4.4 are being reported and are not resolved. I would prefer a more stable and regularly updated caching plugin.

    177 votes
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    67 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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