Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add PHP-FPM

    Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

    10 votes
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    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Move from APC to Opscache

    Upgrade from APC to Opcache

    7 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    You can already control post_max_size via the “Upload Size” item that you have in Server Settings.

    This sets to whatever value you define the following parameters:

    php
    upload_max_filesize
    post_max_size

    nginx
    client_max_body_size

    Cloudways Team

  4. Allow me to select Digital Ocean Toronto Data Center

    Hi, Digital Ocean just launched a data center in Toronto. Can I use it via Cloudways?

    1 vote
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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix privacy and security issue on fresh WordPress installs

    When adding a fresh WordPress App, the default admin account Cloudways creates adopts the account holders email address. This is also becomes the display name by default, showing up on the front-end, exposing the account holders email address involuntarily. The display name should be set to something other than the email address.

    4 votes
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    completed  ·  3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add PHP 7

    PHP7 will land soon and smart hosting companies are already supporting it (see Siteground and a handful other competitors).

    The speed and performance gains are tremendous. Speed + performance = better website experience and for commercial sites, more revenue.

    The first hosting company to get proper staging support, php 7, easy SSL install and SNI support gets my future business. It's no longer okay for hosting companies to lag behind on PHP, holding the web back.

    114 votes
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    16 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

    PHP7 is now live. Please note that it is only available (and will continue to be) on Debian 8 servers. If you are running on an older Debian 7 server, you can migrate your application to a new Debian 8 server (where even with php 5.6 you will get better performance) and test php 7 there.

    Announcement:
    http://www.cloudways.com/blog/turbocharge-your-cloud-based-application-with-php-7/

    How to upgrade from php 5.6:
    https://support.cloudways.com/how-to-upgrade-to-php-7/

    Caveats:
    https://support.cloudways.com/php7-and-its-compatibility/

    Cloudways Team

  7. Improve Cron job feature

    use the actual cron job in a php project is not secure.

    We need to add the php file in the public_html folder (not secure)
    We can't set an argument to prevent hacker to launch many time the file (not secure)
    We can't use something in the URL like xxxx.php?pwd=yyyy (not secure, same problem than previously)

    Will you make something in these case ?

    thks

    7 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow choosing between PageCache (Phoenix) and Turpentine (NEXCESS)

    The existing Varnish module PageCache has many unsolved issues compared to the highly maintained Turpentine extension. Using Turpentine won't work because it needs custom VCL. It would be great to allow to choose between both solution through Click&Go interface for a better Varnish support.

    11 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    For new servers (Debian 8), Turpentine is the default cache extension we use. It is installed by default on base Magento deployments. This KB explains how to install it if you overwrite our base deployment:
    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    Given the possible issues, we have decided not to automatically update the old Magento deployments (Debian 7). You can migrate your store to a new Debian 8 server if you want to use turpentine (please check all site functionality before taking it live).

    Contact support in case of any doubt/question.

    Cloudways Team

  9. Easy integration with cloudflare installing mod_cloudflare

    It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

    But there is an issue that needs to be resolved. The IP address that cloudways sees on $_SERVER['REMOTE_ADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

    By installing the…

    10 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes
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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ignore/Strip Cookies for Varnish

    Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.

    We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.

    14 votes
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    7 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  12. Slow initial console login when having lots of servers

    I have around 30-35 servers on my dashboard. When we login, it takes around 1 minute to show the list. So everytime I log into CloudWays, it takes around 1 minute to show my server list...It's comming slower and slower as I add new servers.....

    7 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Have a client login feature for a single application

    At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

    We are moving sites from cPanel and some of the more techie clients expect this.

    15 votes
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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add elasticsearch as an option to be deployed to the servers

    You can add it as a new package that can be deployed to the server along with redis, mariadb ...

    7 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Reset File Permission

    A button in the application dashboard which would allow us to reset the file permissions for that particular application.

    1 vote
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    completed  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add support for xdebug

    I would greatly appreciate the ability to debug the applications I'm making. xdebug is important for php development. please add this as soon as possible.

    6 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live and available on all NEW servers.

    If you want any of your existing servers to support it , contact chat / support and we will deploy it for you.

    Cloudways Team

  17. Remote mysql database access

    The ability to connect remotely to a hosted database on a server, possibly an IP whitelist

    69 votes
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    26 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change Mysql timezone for entire server

    I am from Mexico and my company uses default timstamp in all our tables and we have a lot of POS installed that required exact datetime from my country

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. offer Mandrill for transactional emails

    Mandrill is free and works really well for those needing to send transactional emails.

    20 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

    Cloudways Team

  20. have a disk-size check before cloning app

    have a disk-size check before cloning app to make sure server has enough space

    2 votes
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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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