Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Simpler sign-in with Google

    At the moment Google sign-in is there and works, but can be improved for a smoother dashboard experience. There are 2 things which can be improved upon:

    - the session doesn't last after the CloudWays browser tab is closed. If CloudWays got a oauth token from Google platform, it should keep the session until the token is revoked or manual log out
    - using too many permissions. At sign-in time only the profile_basic and profile_email should be requested, simplifying the login process. When someone tries to use Google Sign-In, they first choose the account, then approve the app (CloudWays), then…

    1 vote
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      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for contributing your valuable suggestions.

      We already have started working on minimizing the scope of Google service permissions.

      Your other feedback about sessions has been added to our Product Improvement Ideas list, and we will incorporate it in upcoming quarters.

      Cloudways Team

    • Update Laravel 5.6

      Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

      I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

      10 votes
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        3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
      • Manage rackspace email accounts from within console

        The current option to add mailboxes from Rackspace is extremely limited.
        The only way to order them, is via a small window and is very limited information.
        I have no details at all about current mailboxes, quota usage etc...
        Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
        Afterwards, I get a confirmation back from support with the password in the email.
        It's completely unsafe to communicate about passwords this way.

        And lastly, there is no control at all about the mailboxes.
        I can't create extra…

        22 votes
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          3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

          Cloudways Team

        • Google Cloud Platform adds two new regions (Oregon, Japan)

          Google Cloud Platform adds two new regions, 10 more to come
          https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

          Will add two new regions to Cloudways? thanks.

          Regards,
          Pseric

          6 votes
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            2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
          • Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

            Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

            17 votes
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              2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Hide server details from Team Members with limited application access

              When I give limited access to team members the first console screen after they login it shows the server details - server type, disk, etc.

              I want to give application access to my clients but I don't want them seeing the level of server I have them on. It would be better to either not show the server details or go straight into the application dashboard.

              27 votes
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                6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

                We are not going to implement it on old console as it should be out of the way in short time.

                Cloudways Team

              • Multi-tier (more than one server for my application, load balancer, web servers, database server...)

                I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

                355 votes
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                  started  ·  61 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • Add dashboard for applications

                  We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

                  I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

                  It'd simply act as a list of shortcuts directly into the Application Management screen for each.

                  At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

                  10 votes
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                    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                    Brian, this will be already in the new console to be launched (beta) sometime in December. You will be able to sort console by servers, application (independent of server) and even create projects that will be just groups of servers and apps.

                    The new console (that you should have received an screenshot already in the new permissions newsletter) will be a huge step forward for our platform.

                    You will need to be patient for a while more.

                    Cloudways Team

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