Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    378 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    started  ·  64 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cloudways should add DDoS protection service

    DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks

    315 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    45 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).

    We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).

    Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.

    Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.

    Cloudways Team

  3. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    282 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Reseller Hosting

    Please Add resale services

    230 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    22 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Backup single applications

    Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

    Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

    - Actually, we need to take a full server backup, which takes several minutes ;
    - I f we could made a backup of this single app, it would take 90% less time.

    This could be placed at the same level than RESTORE…

    186 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 167 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    31 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 158 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    34 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. A better backup scheme

    So here my suggestion for a better backup scheme. Do something like keeping:
    = 1 - 3 monthly backups
    + 3 weekly backups
    + 4 - 6 daily backups
    This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

    Other suggestions:
    - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
    - Allow to choose external backup destination like…

    153 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  15 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. WHMCS

    Adding whmcs application will be great

    146 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.

    Our dev team can help anyone trying to make it happen.

    Cloudways Team

  10. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    124 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. OVH servers in Cloudways

    OVH Cloud VPS servers are cheap, with a high traffic limit, built-in anti DDOS and are able to use IPs from some European countries.

    120 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multiple databases per application

    . but i does not apply here.. so sad :((

    118 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. 113 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    16 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mautic - Open Source Powerful Marketing Automation

    The Mautic revolutionize marketing automation in the coming years.

    https://www.mautic.org

    I suggest to include in the application in Cloudways.

    107 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    While we don’t yet offer Mautic as a separate application on our Platform, Mautic is at present fully compatible with our Platform.

    Mautic can be easily installed manually on any PHP Stack application on Cloudways. All that is needed to be done is to download and unzip the Mautic application inside the public_html directory of a stock PHP application, and to run its installer from the web (accessing the application URL the first time will automatically start the installer). There is a possibility that the installer may complain about not having the PHP variable “always_populate_raw_post_data” defined to “-1” value. If that happens, then that can be easily handled by defining “php_admin_value[always_populate_raw_post_data] = -1” under Application Settings > PHP Settings and restarting PHP FPM from Manage Services. Afterwards, the installer will proceed and complete successfully.

    Furthermore, any required crons for Mautic can be set up through Cron Job Management interface on…

  15. Choose PHP Version for every Application (not for Server)

    It should be possible to choose different php versions on a single server. This is possible in most shared hosting environments and is a big advantage.
    It is expensive to create a new server only because you need for example an old php version for a specific application which is not compatible.

    96 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 96 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    21 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  17. 96 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ruby on Rails

    Add support for Ruby on Rails

    86 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    23 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  19. Install NodeJS in Click&Go

    Install NodeJS in ClicknGo

    84 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

    After analysing feasibility we have decided to drop this option by now. We are not experts in node.js, there are far too many full-stacks to be able to focus on one and the changes/efforts that we would need to do to adapt our platform are too big compared to the limited market we currently have for node.js.

    That said, surely it is something that we may reconsider in the future.

    Thanks to all for your feedback.

    Cloudways Team

  20. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    79 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 70 71
  • Don't see your idea?

Feedback and Knowledge Base