Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    296 votes
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      started  ·  51 comments  ·  General  ·  Admin →
    • Cloudways should add DDoS protection service

      DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks

      249 votes
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        34 comments  ·  Security  ·  Admin →

        After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).

        We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).

        Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.

        Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.

        Cloudways Team

      • Decrease of Price For Vultr Servers

        We all know that Vultr recently decreased their Server Pricing.

        It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

        But Cloudways is charging insanely on top of that for offering Vultr Servers.

        For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

        This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

        please support this feedback until CloudWays changes the pricing.

        212 votes
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          20 comments  ·  General  ·  Admin →
        • Reseller Hosting

          Please Add resale services

          189 votes
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          • WordPress (or other apps) staging (live and test site combination)

            Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.

            138 votes
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              18 comments  ·  Wordpress  ·  Admin →
            • Add Digital Ocean Block Storage Option

              Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

              128 votes
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              • Disk Space Details Per Application

                At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

                Purpose - to help us determine what app has increased in size and/or to help manage disk size.

                127 votes
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                • Backup single applications

                  Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

                  Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

                  - Actually, we need to take a full server backup, which takes several minutes ;
                  - I f we could made a backup of this single app, it would take 90% less time.

                  This could be placed at the same level than RESTORE…

                  123 votes
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                  • A better backup scheme

                    So here my suggestion for a better backup scheme. Do something like keeping:
                    = 1 - 3 monthly backups
                    + 3 weekly backups
                    + 4 - 6 daily backups
                    This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

                    Other suggestions:
                    - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
                    - Allow to choose external backup destination like…

                    121 votes
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                      under review  ·  12 comments  ·  Security  ·  Admin →
                    • WHMCS

                      Adding whmcs application will be great

                      116 votes
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                        For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.

                        Our dev team can help anyone trying to make it happen.

                        Cloudways Team

                      • 95 votes
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                          15 comments  ·  Add-ons  ·  Admin →
                        • OVH servers in Cloudways

                          OVH Cloud VPS servers are cheap, with a high traffic limit, built-in anti DDOS and are able to use IPs from some European countries.

                          90 votes
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                          • 89 votes
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                            • 84 votes
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                              • Multiple databases per application

                                . but i does not apply here.. so sad :((

                                83 votes
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                                • Ruby on Rails

                                  Add support for Ruby on Rails

                                  80 votes
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                                    21 comments  ·  Stacks  ·  Admin →
                                  • Backup (costs): more transparency desirable and possibility to disable the backup service

                                    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

                                    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

                                    3) And last but not least, I think backup should be optional. I can…

                                    79 votes
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                                      1 comment  ·  General  ·  Admin →
                                    • Mautic - Open Source Powerful Marketing Automation

                                      The Mautic revolutionize marketing automation in the coming years.

                                      https://www.mautic.org

                                      I suggest to include in the application in Cloudways.

                                      73 votes
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                                        While we don’t yet offer Mautic as a separate application on our Platform, Mautic is at present fully compatible with our Platform.

                                        Mautic can be easily installed manually on any PHP Stack application on Cloudways. All that is needed to be done is to download and unzip the Mautic application inside the public_html directory of a stock PHP application, and to run its installer from the web (accessing the application URL the first time will automatically start the installer). There is a possibility that the installer may complain about not having the PHP variable “always_populate_raw_post_data” defined to “-1” value. If that happens, then that can be easily handled by defining “php_admin_value[always_populate_raw_post_data] = -1” under Application Settings > PHP Settings and restarting PHP FPM from Manage Services. Afterwards, the installer will proceed and complete successfully.

                                        Furthermore, any required crons for Mautic can be set up through Cron Job Management interface on…

                                      • Add 2.5$ vultr packages

                                        Please do this.

                                        70 votes
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                                        • 68 votes
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                                            14 comments  ·  Stacks  ·  Admin →
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