Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    747 votes
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      45 comments  ·  General  ·  Admin →

      For the last couple of month we have been doing preliminary work on this. We are working on a cluster like solution that will provide high availability and easy scalability while offering a high degree of control and customisation. We expect to have an alpha version available at the end of the second quarter.

      Will keep you posted.

      Cloudways Team

    • Cloudways should add DDoS protection service

      DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks

      625 votes
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        33 comments  ·  Security  ·  Admin →

        After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).

        We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).

        Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.

        Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.

        Cloudways Team

      • 592 votes
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          planned  ·  39 comments  ·  Add-ons  ·  Admin →
        • Better caching plugin than W3 Total Cache

          W3 Total Cache is rarely updated and is not officially compatible with WP 4.4 as of yet. Many people are speculating that the author may have even abandoned this plugin. Issues with WP 4.4 are being reported and are not resolved. I would prefer a more stable and regularly updated caching plugin.

          498 votes
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            started  ·  65 comments  ·  Wordpress  ·  Admin →
          • Reseller Hosting

            Please Add resale services

            474 votes
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            • Add Linode As A Hosting Provider

              I have tested Linode myself and found it better than many hosting providers and is also recommended by many websites and companies like WPEngine. As a CloudWays customer I want to suggest that it will be more better for CloudWays (for more sale) and for its customers (for better services) if you add Linode as a hosting provider as you have already added Amazon & Digital Ocean.

              Best Regards,
              Aamer

              361 votes
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              • Decrease of Price For Vultr Servers

                We all know that Vultr recently decreased their Server Pricing.

                It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

                But Cloudways is charging insanely on top of that for offering Vultr Servers.

                For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

                This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

                please support this feedback until CloudWays changes the pricing.

                343 votes
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                  16 comments  ·  General  ·  Admin →
                • WordPress (or other apps) staging (live and test site combination)

                  Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.

                  328 votes
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                    15 comments  ·  Wordpress  ·  Admin →
                  • A better backup scheme

                    So here my suggestion for a better backup scheme. Do something like keeping:
                    = 1 - 3 monthly backups
                    + 3 weekly backups
                    + 4 - 6 daily backups
                    This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

                    Other suggestions:
                    - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
                    - Allow to choose external backup destination like…

                    319 votes
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                      under review  ·  12 comments  ·  Security  ·  Admin →
                    • Backup single applications

                      Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

                      Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

                      - Actually, we need to take a full server backup, which takes several minutes ;
                      - I f we could made a backup of this single app, it would take 90% less time.

                      This could be placed at the same level than RESTORE…

                      319 votes
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                      • WHMCS

                        Adding whmcs application will be great

                        297 votes
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                          For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.

                          Our dev team can help anyone trying to make it happen.

                          Cloudways Team

                        • Add Digital Ocean Block Storage Option

                          Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

                          293 votes
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                          • Disk Space Details Per Application

                            At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

                            Purpose - to help us determine what app has increased in size and/or to help manage disk size.

                            278 votes
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                            • OVH servers in Cloudways

                              OVH Cloud VPS servers are cheap, with a high traffic limit, built-in anti DDOS and are able to use IPs from some European countries.

                              241 votes
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                              • 225 votes
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                                  11 comments  ·  Add-ons  ·  Admin →
                                • 211 votes
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                                  • 207 votes
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                                      5 comments  ·  Stacks  ·  Admin →
                                    • 207 votes
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                                      • Ruby on Rails

                                        Add support for Ruby on Rails

                                        203 votes
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                                          20 comments  ·  Stacks  ·  Admin →
                                        • More Integrations..

                                          I'd like to see add-ons/integrations for services like:
                                          - Segment.io
                                          - CloudFlare
                                          - New Relic
                                          - Pingdom/StatusCake

                                          184 votes
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