Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

    Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

    At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

    There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
    On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

    102 votes
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    17 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience.

    This feature is now live on the Platform. You will now be able to add a team member on more than one account.

    We will be happy to hear what you think of this improvement.

    Cloudways Team

  2. Transfer servers or applications between accounts

    I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
    On AWS you can change the billing for a specific stack.

    74 votes
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    19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 61 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can updated username and password for both Master Credentials and Application Credentials:
    https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

    You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

    We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

    Cloudways Team

  4. 42 votes
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    completed  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Offer yearly, bi-yearly payment option (with discount)

    Currently you just offer month to month payment option.

    19 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We have added discounts for credit bulk upload. Initial discounts stand at:

    Upload $1000 get 5% extra credit
    Upload $2500 get 10% extra credit
    Upload $5000 get 15% extra credit

    Pre-paid credit has been available for a while now.

    You can find all options under My Funds section in Member Area:
    https://www.cloudways.com/en/member/

    Let us know your thoughts.

    Cloudways Team

  6. Make information about current payment details available or more easy to find.

    I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.

    15 votes
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    completed  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Realtime billing dashboard

    It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.

    Now, I have to wait for the end of the month for this.

    Google and Amazon give me realtime billing. please see if you can develop similar functionality.

    Regards,
    Nadav Kavalerchik

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. you need monitoring

    this is the second time that my SQL stops working.
    If I look at my server it says everything is fine
    it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
    I did not get any warning, this is not acceptable.
    all my sites were down when they only have little activity
    nobody was working on anything this afternoon when I see the memory plunge briefly

    You should have a system to restart mysql automatically

    This has never happened to me on any other server before

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add PHP-FPM

    Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

    10 votes
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    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow users to rename application folder

    It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.

    Give us the ability to rename application folders to something meaningful would make the functionality much more useful

    9 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add PHP7 logging on New Relic

    Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add multiple domain names for PHP custom apps and solutions like Wordpress multisite

    There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
    This will be useful both for custom PHP application and for Wordpress multisite installations.

    6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Support to change the Document-Root of an Application (custom web root)

    Allot of modern PHP-Application have several Web-Dir (for example Symfony, Neos etc.) So it should be possible to change the Document-Root on the PHP-Stack. Allow Symlinks as Document-Root would be also great so its possible to deploy applications via capistrano.

    4 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live and you can find it in the Application Tab under the rename application folder option.

    We are creating a KB for this.

    Cloudways Team

  14. Avail axel command

    Please activate axel command as it is much more faster then wget for data migration.

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add "favourites" feature for applications

    Allow a "favourite application" section, maybe on initial dashboard after login?

    Added via a star icon on the application detail screen, and can be removed from favourites on the favourites list, and application detail screen.

    So similar to the "ellipsis-hover" list as in you can link directly to apps, but you can set which you'd like to show.

    Would be handy when working on a specific pair of projects and need "quick access" to their application pages (rather than multiple clicks - manage server > application management > click list > select list item).

    Hope I've explained clear enough :-)

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Offer better yearly plans

    I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We updated funds layers to better align with our customers realities.

    We know this time we are closer as people is actually using it :)

    Cloudways Team

  17. Add the Date of Credit Card (CC) successful authorization and update

    I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

    2 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Great service! Thank you

    Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Vultr in Singapore

    Vultr has setup in Singapore. You probably could add the location in your setting.

    https://www.vultr.com/locations/

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. please remove required fields for git deploy path.

    i am required to create a sub folder under public_html and deploy to the sub folder but i would like to deploy it under public_html only.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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