Service Improvement

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  1. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    384 votes
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    started  ·  64 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    283 votes
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    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    125 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Introduce IPv6

    Both DigitalOcean and Amazon provide IPv6.

    83 votes
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    25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    81 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Easy Google G Suite Integration (as SMTP gateway)

    Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

    This goes hand and hand with being able to access the DNS add-on directly.

    I don't mind paying extra, but the way things are setup is really confusing.

    66 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include Cloudways DNS

    Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.

    38 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a vagrant file so we can replicate the server locally

    Not sure if this should go in stacks or server settings.

    Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

    Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

    26 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  9. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    24 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    22 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like to see a strong FAQ section.

    it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

    20 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Billing in GBP

    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

    19 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. 16 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Transfer Billing To Another Account (With Affiliate Commission)

    It would be great, especially for freelancers and agencies, to be able to create a new server with an application and then transfer the server to another account for billing. (Just like Flywheel does.)

    I am aware of this feature https://support.cloudways.com/how-to-transfer-server-to-another-account/ but I don't believe the affiliate commission is gained from such transfer. Please correct me if I'm wrong.

    Another great feature that would go well with this one is to setup test/demo sites for clients at no charge: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/17827789-providing-a-test-server

    11 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. 11 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Horizontal scaling

    Scale by adding more machines into your pool of resources

    10 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Email alerts (server down, disk ...) to all team members (not only primary email)

    I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

    10 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add bank transfer as post-payment and add funds method

    It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

    9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Virtual Windows Servers, Windows Apps with Sql Server add-on

    It woult be great if you could implement and offer that kind of solutions. I know that Vultr offefrs Windows solutions

    7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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