Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Disk Space Details/Quota Per Application

    At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

    Purpose - to help us determine what app has increased in size and/or to help manage disk size.

    279 votes
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    75 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Backup single applications

    Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

    Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.


    • Actually, we need to take a full server backup, which takes several minutes ;

    • I f we could made a backup of this single app, it would take 90% less time.

    This could be placed at the same level than RESTORE tab under…

    199 votes
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    11 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to download a full application backup from console (web files + database)

    I want downloadable backups to transfer them to some other server or our inhouse server.

    It is very important to have different locational or different provider to have my backup
    as somefine day if something happens to your infra (i really don't wish) but data is crucial and i want to be dead sure
    i have 5 customers to refer to but with out option of thirdparty backup they will not get to you

    100 votes
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    12 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    This has now been completed. In Server tab, under Backup section you can now enable “Local Backups”.

    This will take, additionally to the off-site backup, a local application backup (both files and database) in the local_backup sub-folder of each application. Just one backup set (latest) will be stored there.

    You can automate downloading backups to wherever you want via SSH/SFTP.

    We are going to create KB’s and a blog post related to this new feature. Will post links here when done.

    Cloudways Team

  4. 67 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

    Cloudways Team

  5. Add Google single sign on login to ClicknGo (and new control panel)

    You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.

    62 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create an On/Off Switch for the apps (start/stop apps)

    A switch that easily allow switching an app on or off.

    57 votes
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    20 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 43 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    42 votes
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    completed  ·  6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow cloning of the apps between different servers under the same Click&Go account

    It would be very useful to be able to clone an app to a different existing server under the same Click&Go account. This way it could be easier manage the resources used on different servers.

    42 votes
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    10 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Cloudways

    This is now live. In the Application tab, if you click on clone for any application you can now choose:

    • Clone on same server.
    • Clone to new server.
    • Clone to any other existing server in your account.

    Cloudways Team

  10. Allow account owners/master user to create application credentials directly

    I should be able to have full control over my team members. if i want to set their login password i should be able to do it, but as it stands right now I have to bother my user and ask them to perform a password creation step that they shouldn't have to.

    I should be able to go to them and say "here is your access" as I don't want them to have access to the Cloudways console, I just want them to have an SFTP login, thats it. Requiring them to login and create their own credentials is…

    27 votes
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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your votes. We have now made it possible for account owners/master users to create as many application credentials as they like directly, without the need of creating team members first.

    Please note that SSH access for applications will need to be enabled from within “Application Settings > General” in order for SSH to work for any application credentials created this way.

    Cloudways Team

  11. Modern new user interface - Click&Go

    Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
    If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

    This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

    My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

    I understand that you use many external systems…

    23 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    So, a bit later than expected but our new console & website are here!. Console, while keeping the simplicity and usability of previous one, is now much nicer and modern (fully developed using Google Material-design guidelines).

    You have a link to test it inside the old console. After receiving feedback and doing the necessary improvements will set it as default.

    You can leave your feedback through a survey accessible inside the new console.

    Cloudways Team

  12. Have a client login feature for a single application

    At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

    We are moving sites from cPanel and some of the more techie clients expect this.

    15 votes
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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add dashboard for applications

    We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

    I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

    It'd simply act as a list of shortcuts directly into the Application Management screen for each.

    At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

    14 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 14 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server

    Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com

    12 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 11 votes
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    5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Possibility to create folder above public_html for ClicknGO plan

    ClicknGo plan does not allow to create a folder above publichtml. We have an application that requires repository folder created above publichtml to run in a secure mode. We only have option to upgrade our plan to PowerGrid due to this. An option to create a folder above public_html that would also be backed up to offsite backup would make ClicknGo a perfect plan.

    9 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Offer a list view of servers (so more compressed view than current)

    The dashboard interface of servers are nicely looking, but having more than 4-5 servers it will probably quickly be difficult to get at quick overview.

    I suggest making a sort er table like overview alternative on the dashboard which can be toggled between the current verbose one and a compressed one.

    8 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve Cron job feature

    use the actual cron job in a php project is not secure.

    We need to add the php file in the public_html folder (not secure)
    We can't set an argument to prevent hacker to launch many time the file (not secure)
    We can't use something in the URL like xxxx.php?pwd=yyyy (not secure, same problem than previously)

    Will you make something in these case ?

    thks

    7 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Slow initial console login when having lots of servers

    I have around 30-35 servers on my dashboard. When we login, it takes around 1 minute to show the list. So everytime I log into CloudWays, it takes around 1 minute to show my server list...It's comming slower and slower as I add new servers.....

    7 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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