Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Disk Space Details Per Application

    At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

    Purpose - to help us determine what app has increased in size and/or to help manage disk size.

    163 votes
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    • Backup single applications

      Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

      Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

      - Actually, we need to take a full server backup, which takes several minutes ;
      - I f we could made a backup of this single app, it would take 90% less time.

      This could be placed at the same level than RESTORE…

      152 votes
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      • 97 votes
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        • 95 votes
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          • More Integrations..

            I'd like to see add-ons/integrations for services like:
            - Segment.io
            - CloudFlare
            - New Relic
            - Pingdom/StatusCake

            72 votes
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            • Easy way to view log files from dashboard

              Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

              42 votes
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              • Clone application settings

                When you clone an application, you should have an option to clone also:
                - Application credentials
                - Domains
                - Cron Jobs
                - SSL Certificates
                - Application settings
                - CDN settings

                At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                41 votes
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                • Adding subdomains pointing to the existing directories in application or external site

                  I was surprised to know that that you cannot add a subdomain and point to your existing directories. even pointing to other domains.This features was there in cpanel from beginning and it is quite useful. Especially this features helps to server make the site much more faster in magento by making subdomains for stating content like media, js etc and configure in magento application. I had this setup in my earlier hosting making the site to load ~1 sec. I have moved the site to cloudways now it loads ~4 seconds

                  36 votes
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                  • Improved mysql manager with search and replace functionality

                    The current administrator is fast and lightweight but it needs a little more functionality. For example it would be nice to have a "search" option within a table and once you get the result set to have the option to modify, delete, etc. Currently if you want to modify the record 10.000 in a table you have to display up to that record and then you get the option to modify it. If you do a query to list only your record 10.000 there is no option to modify it. Yes, it can all be done with queries... but that…

                    36 votes
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                    • Restrict an SFTP logins to a specfic folder

                      Need to have the ability to setup restrict an SFTP logins to a specific folder inside a website. For example, domain.com/orders/xmlfiles/. And if there is a way to restict that login to a specfic IP address that would be awesome.

                      34 votes
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                      • 28 votes
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                        • Hide server details from Team Members with limited application access

                          When I give limited access to team members the first console screen after they login it shows the server details - server type, disk, etc.

                          I want to give application access to my clients but I don't want them seeing the level of server I have them on. It would be better to either not show the server details or go straight into the application dashboard.

                          27 votes
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                            The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

                            We are not going to implement it on old console as it should be out of the way in short time.

                            Cloudways Team

                          • Allow existing Cloudways customer accounts to be added as team members to projects in another account

                            Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

                            This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition. …

                            20 votes
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                            • Server Share Billing is Unfair

                              In Cloudways we get to share our server with other CloudWays users. But billing both of the users ( owner & shared account holder ) the complete price of the server is unfair.

                              Let me break this down:

                              Let's say "USER A" has 7$ DO 512MB Server and he shares it with "USER B"

                              Then Cloudways is charging 7$x2 = 14$ from both the users.

                              "USER B" is getting only CloudWays Console features with the shared server. All the resources are same

                              Same 512MB ram, Single core Cpu, and 20 GB SSD.

                              But still, he has to pay total 7$…

                              19 votes
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                              • STOP USING AJAX FOR SAVING CONSOLE CHANGES!!

                                It's slower than traditional POST/submit button. Pain in the backside when having to make multiple changes. Please sort.

                                18 votes
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                                • Client specific billing for apps or servers

                                  Could you guys add in a client billing feature like they have at https://wpoven.com/?
                                  You can enter clients attached to applications and bill them monthly through the site control panel. It would be the cherry on top for Cloudways.

                                  18 votes
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                                  • Make the piwik stats system part of your app installs

                                    Piwik is an open source selfhosted stat system and alternative to google analytics.

                                    Making it simple to install and setup with high performance defaults would add a great feature to your click&go platform.

                                    http://piwik.org/

                                    17 votes
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                                    • Google SSO login for Team members (only works for the account Owner)

                                      After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

                                      Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

                                      Thanks :)

                                      16 votes
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                                      • Monthly bandwidth on per app basis

                                        It would be great to see what app consumes most of the bandwidth.

                                        15 votes
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                                        • 15 votes
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