Service Improvement

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  1. 113 votes
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    16 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. upgrade all New Relic Lite accounts to Standard Free Plan

    I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

    This is important as Standard brings great features:
    - allows monitoring of wordpress plugins and themes.
    - web transaction summary so you can tune effectively
    - Database analysis of poorest performing calls
    - 1 week of data in a single view
    - Embeddable charts

    There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

    72 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    66 votes
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    17 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer Cloudflare RailGun

    Option for RailGun either as a paid addon or free with your higher packages.

    66 votes
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    14 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cloudflare integration

    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

    46 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. 36 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    34 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

    Cloudways Team

  8. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    32 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Zoho email provider

    I came to know through RackSpce support that they only allow 250 similar mails/day. Per them if our PHP script utilizes their SMTP to send more than 250 mails even though they are of different content, they will be considered spam. ZohoMail has higher limit and economical for our business need.

    29 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable long term off site data backups using Amazon Glacier

    Enable the export of long term backups to Amazon Glacier storage, this would also assist customers to store more frequent (hourly +) backups.

    21 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. 19 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. File Manager

    Update Cloudways with ADD New Features "File Manager" to Upload Large File in ZIP.. and RAR Formats.

    18 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Amazon SES Adds On

    Great for smtp and more reliable.

    18 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow to add additional IP address

    Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

    Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

    17 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Offer AWS CDN services (Cloudfront) as an add-on

    Offer Amazon web Services (Cloudfront) CDN

    17 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Monit as New Relic alternative

    New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

    14 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. add elastic email usage graph to monitoring

    I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

    14 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    13 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please support load balancer, this will help my site.

    Please support load balancer, this will help my site.

    13 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Free Email or at least Email Forwarding

    Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

    Just to be able to forward emails without having to use the domain registrar would be very helpful.

    For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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