Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Reseller Hosting

    Please Add resale services

    216 votes
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      21 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
    • PTR records / Reverse DNS

      DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.

      Please add the ability for clients to modify this zone.

      47 votes
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        4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
      • 25 votes
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          5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
        • Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

          Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

          See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

          21 votes
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            2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow to change server time zone

            Allow to change server timezone.
            Please to allow customer to change the servertimezone.
            I have difficulties to make cronjob, because there is different time between php & server time. I have cronjob to generate/update report in magento for every 5 minutes, then send it in end of day (around 23:xx). But, since the server time is different the report actually not complete & different with Magento report. please consider this.

            thanks

            21 votes
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              4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow modifying apache configuration settings

              An option to allow the apache config file shoule be present. Things like KeepAlive and a lot more settings have a big impact on performance.

              20 votes
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                1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
              • Add access to Digital Ocean Private networking / local IP

                Digital ocean already provides Private networking through 10.x.x.x IP addresses for droplets in the same region. It would be very helpful to pass this setting through to Cloudways server options and control panel to more efficiently network servers.

                18 votes
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                  11 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                • Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

                  Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

                  17 votes
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                    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • Seperate funding for each server

                    We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

                    14 votes
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                      3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                    • Server Settings Guide

                      A Guide in the Knowledgebase explaining how to best configure our server settings in the ClicknGo panel. Especially now that we have Advanced Settings, it would be nice to know what the Cloudways team thought would be the ideal settings.

                      13 votes
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                        1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sync Server Data between servers

                        Keep files in sync across servers for load balancing e.g. rsync

                        11 votes
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                          2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain

                          I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.

                          The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.

                          If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.

                          10 votes
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                            0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                          • Remote access for xDebug

                            Currently the configuration of the Cloudways instances doesn't allow the remote use of xDebug. Allowing this, will allow developers to use the Cloudways applications for development purpose and allow them to debug the code as if they were on a local environment.

                            10 votes
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                              4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                            • Unique IP per site installed on server

                              The ability to add a unqiue IP to each site on a server.

                              9 votes
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                                0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fail over to a different server

                                setup failover site on the different servers and in case of failover you can autoswitch the site to the failover

                                i.e Main site on AWS large, fail site on AWS small or Ocean Drop or other provider

                                8 votes
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                                  1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enable mod_xsendfile for Apache2/Apache2.2

                                  For fast uploading large image files and less memory consumption on my application.

                                  7 votes
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                                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Edit .bashrc

                                    Have the possibility to edit .bashrc file to add items to PATH variable. Currently is not possible to do that as you need to have root/sudo access to edit .bashrc

                                    6 votes
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                                      3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enabling CORS (cross-origin resource sharing)

                                      Currently Cross-Origin Request is Blocked: The Same Origin Policy disallows reading the remote resource

                                      Would be helpful if we can Enable CORS

                                      6 votes
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                                        1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                      • beanstalkd

                                        beanstalkd in installable packages on demand

                                        6 votes
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                                          1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Being able to adjust MaxRequestWorkers MaxConnectionsPerChild config

                                          It would be great to to adjust MaxRequestWorkers MaxConnectionsPerChild in the control panel rather than have to ask cloudways support. When using PHP-FPM (which is now the standard with cloudways hosting) adjusting these settings to your own needs is really beneficial and prevents memory outages/site down time.

                                          5 votes
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                                            1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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