Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. support magento 2.1

    support magento 2.1 with a 2.1 version application installation

    1 vote
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    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  2. Give MySQL Workbench access without having to give master credentials

    I would like being able to give someone access to a single database throw MySQL Workbench without having to send him the master credentials that could be used to access all the server files throw SFTP.

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Magento 2.02 the latest version

    Upgrade availability for Magento 2.02 via Application List

    1 vote
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    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  4. Elastic Email showing the wrong prices

    Elastic Email showing the wrong prices.
    The prices shown here are different from the prices that appear when you click on the elastic email add-on.

    https://support.cloudways.com/how-to-activate-elasticemail-addon/

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add the higher servers configurations 32 to 64GB RAM 12-20-24 cores

    Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.

    While I am not ready just yet for them I do need to know that the option will be there when the time comes.

    Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.

    Thanks!

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a folder outside main web folder

    For security purposes, i just want to move all uploaded files outside my main web folder.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. ImageMagick extension for PHP

    Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update WP-CLI

    Current versions is 0.21.1, but I have 0.17.0 installed.

    Maybe we can autoupdate once a week?

    1 vote
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We are deploying 0.21.1 today along with new Wordpress version 4.4. We are adding too wp-cli updates to monthly application update process.

    Cloudways Team

  11. Alphabatize Server List in Dropdown

    Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. get support/make it easy to open a livechat window

    I'm trialling your stuff as of yesterday and I feel locked out of support. There's a problem with my php settings being inadequate for my woocommerce store but I don't know where to fix it. I'd really just like contact to ask that question but I've been trying for an hour already and getting nowhere.

    Q - would I do the following via your site?
    Woocommerce Visual Products Configurator:
    Your PHP setting max_file_uploads is currently set to 20. We recommand to set this value at least to 100 to avoid any issue with our plugin.
    Your PHP setting max_input_vars is…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow me to select Digital Ocean Toronto Data Center

    Hi, Digital Ocean just launched a data center in Toronto. Can I use it via Cloudways?

    1 vote
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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Reset File Permission

    A button in the application dashboard which would allow us to reset the file permissions for that particular application.

    1 vote
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    completed  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to DELETE Team Member.

    Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!

    1 vote
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lowercase

    Hello!

    When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".

    1 vote
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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Post a support article for setup drush alias

    When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
    create an article to specify the values to enter

    1 vote
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    0 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  18. Drupal core update!

    Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...

    1 vote
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    1 comment  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  19. get rid od stupid NewRelic spam emails

    HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
    HOW TO GET RID OF IT ??

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Please, check step number 5 (Adjusting Alerting ) of New Relic KB:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Or step 6 to stop it.

    This week we are going to add option to completely disable it (so not started again on reboot).

    Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.

    We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.

    Cloudways Team

  20. Stop Relic from SPAMMING me

    I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Chris, these issues are better and quicker addressed through our support portal than in the feedback page.

    In any case we have taken a look:

    • New Relic service was started from console. I have now stopped it.
    • Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.

    We have created a KB where we are adding information about New Relic:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Cloudways Team

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