Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Spell WordPress correctly

    WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  2. fixing Magento install

    When I installed Magento - it showed this: http://prntscr.com/61qx05
    Even when I disabled varnish on Magento and cloudways, I was unable to add product to the cart. Empty Cart.
    After few hours - it started to work. But auto-install is corrupted.

    1 vote
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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    Auto Installation is not corrupted, You will need to disable PageCache by Phoenix (magento extension) to get rid of the scattered text. This you can do it easily from magento admin.

  3. Include Google Compute Engine as a cloud provider

    Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.

    In addition, it's price can go as low as $6.05/mo.

    1 vote
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    5 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. For WordPress Installation and W3 Total Cache

    The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy

    These should be pre-set like the Page Cache, Reverse Proxy, etc..

    Not a high priority but useful for those new to Cloudways.

    1 vote
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    completed  ·  4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. get rid of the cell phone requirement

    So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback! We also have a manual verification process through which we enable accounts without cell phone numbers. However we have activated your account and you may have received an email already with the details. One of our account manager is personally contacting you shortly.

    Thanks,
    Cloudways Team

  6. Switch from trial to payment

    We had a trial version, now we were asked by you to upgrade. We did so, unfortunately all our work is gone!
    Any chance to get access to our work of the last week?

    Thanks, Diana

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for upgrading the account.

    Your server has been recovered successfully and one of the account manager will get in touch with you shortly with rest of the details.

    Feel free to contact us via live chat or ticketing system in case you have further queries.

    Thanks,
    Cloudways Team

  7. fix "how to add an ANAME"

    https://support.cloudways.com/entries/58407916-How-to-point-my-root-domain-to-my-new-Cloudways-server

    option 1 ends in the middle.
    Your missing a clear explanation of how to add an ANAME.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Support Amazon C3 family instances

    We are paying for an instance that is way over spaced just to acquire the processing capability that a c3.xlarge will provide without the costly RAM which we do not need.

    Prestashop is a process hungry system. If Cloudways professes to be a Prestashop hosting expert I would have thought you would have known this and accommodated the processing power required on a competitive basis.

    1 vote
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    completed  ·  1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. Better support team (better trained)

    It took me more than an hour to get an answer on a simple question.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. hire really good information architects & empower them to design great user experiences.

    Technologists are great, where would be without them. But they shouldn't be in charge of IT. If you want usability, you will get it by hiring information professionals (Information Architects, UX Designers, etc.) and giving the power to create great user experiences. That's how you'll win over me & everyone else out here in your marketplace.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. White-label application URL

    To me not having a white-label Cloudways application is absolutely of no concern. The only concern I have (because I offer clients managed Wordpress hosting) is the fact that the application-url is not white-label. If only I could have my brand name in stead of Cloudways I am done.

    0 votes
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    completed  ·  2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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