Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    81 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. More Integrations..

    I'd like to see add-ons/integrations for services like:
    - Segment.io
    - CloudFlare
    - New Relic
    - Pingdom/StatusCake

    81 votes
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    5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add 2.5$ vultr packages

    Please do this.

    78 votes
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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automated website optimisation

    Why do we need to manually optimise each aspect of website performance for each of our applications if Google and other created mod_pagespeed and constantly adding new functionality to it for the last six years?

    DreamHost, Pressable, GoDaddy, SiteGround, MAXCDN, Aol, LinkedIn and other have adopted it. I don't understand why we don't have it.

    It has over 40 filters that can greatly improve our workflow, and save us a lot of time doing something that can be automated with few clicks.
    http://modpagespeed.com/

    It can do almost all of performance improvement tasks.
    - compress images
    - resize images to optimal…

    76 votes
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    7 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. UpCloud as a provider

    A great provider of cloud hosting. It came second in the Cloud Spectator 2016 EU top 10 vendor benchmarks. With a first place for vCPU and memory and also disk performance.

    75 votes
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    18 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  6. upgrade all New Relic Lite accounts to Standard Free Plan

    I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

    This is important as Standard brings great features:
    - allows monitoring of wordpress plugins and themes.
    - web transaction summary so you can tune effectively
    - Database analysis of poorest performing calls
    - 1 week of data in a single view
    - Embeddable charts

    There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

    72 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support for Amazon Lightsail

    New as of 11/30/2016, Lightsail provides much more competitive rates than normal AWS. Comparable to the DigitalOcean or Vultr plans currently offered by Cloudways.

    https://amazonlightsail.com/

    70 votes
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    under review  ·  13 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Vultr Block Storage option

    add vultr block storage option

    67 votes
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    16 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Easy Google G Suite Integration (as SMTP gateway)

    Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

    This goes hand and hand with being able to access the DNS add-on directly.

    I don't mind paying extra, but the way things are setup is really confusing.

    66 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    66 votes
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    17 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Offer Cloudflare RailGun

    Option for RailGun either as a paid addon or free with your higher packages.

    66 votes
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    14 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. MongoDB Please

    I already use digitalocean. We usually configure 2 servers per app one for php (with Nginx+ apc cache) and another one for Mongodb. Would be great to have cloudways with this configuration as the other tools you offer are great.

    Thanks

    64 votes
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    15 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto-generating random WordPress database prefix to improve security

    At the moment, a database prefix in each new WordPress instalation is set "wp_". This is makes a website insecure.

    Could you auto-generate a random database prefix to fix that?

    Thank you.
    Marcin

    57 votes
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    10 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Blacklist section in your security tab

    The current server management console, has a n area where we can whitelist our IP address to avoid lockout problems. But could we also get for our servers a blacklist option?

    There are multiple WordPress sites I manage. And you have no idea how many hacking attempts I get daily. Being able to block the ip addresses from where these attempts are coming from...could really help us secure our WP sites even more.

    57 votes
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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. Upgrade of MariaDB to latest version

    Please support latest versions of MariaDB

    56 votes
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    13 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  16. 55 votes
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    11 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow existing Cloudways customer accounts to be added as team members to projects in another account

    Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

    This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition. …

    52 votes
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    16 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Clone application settings

    When you clone an application, you should have an option to clone also:
    - Application credentials
    - Domains
    - Cron Jobs
    - SSL Certificates
    - Application settings
    - CDN settings

    At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

    51 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Restrict an SFTP logins to a specfic folder

    Need to have the ability to setup restrict an SFTP logins to a specific folder inside a website. For example, domain.com/orders/xmlfiles/. And if there is a way to restict that login to a specfic IP address that would be awesome.

    51 votes
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    23 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. PTR records / Reverse DNS

    DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.

    Please add the ability for clients to modify this zone.

    50 votes
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    3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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